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Reviewed May 26, 2019 via mobile

As our flight into HNL was arriving in the late evening, we figured we’d save a few bucks on car rental, parking, and hotel rate (over Waikiki) by staying at The Plaza. Once we landed and picked up our bags, we used the courtesy phones across from carousel 24 to arrange the shuttle. They sent a shuttle right away, which met us at the median across from carousel 20. After the 5 minute ride to the hotel, they greeted us by name and had our room key ready to go. Check-in took 1 minute. We hit the hay and awoke early for breakfast. It was buffet style; not super huge but just enough variety and the food was decent. We took the shuttle (every half hour) back to HNL in the morning to grab our car rental and head into Waikiki. Definitely would recommend The Plaza as pre- or post-Waikiki hotel; not as a base of operations for an entire trip, but definitely a good transition hotel. And all staff were incredibly friendly.

Date of stay: May 2019
Trip type: Traveled with family
3  Thank mjansma
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AirportHotelGM, General Manager at Best Western The Plaza Hotel, responded to this reviewResponded May 28, 2019

Aloha mjansma,

Thank you for your kind review. We are so happy you enjoyed your stay. I hope the rest of your trip was awesome.

Mahalo,

Jim Heather
General Manager

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Reviewed May 25, 2019 via mobile

This hotel was perfect for me and my two sons. It was close to Pearl City and Waikiki. Breakfast every morning. Awesome staff. Loved our room housekeeper Mercy. She took great care of us. We didn’t come to Hawaii to stay in our room so this was exactly what we needed at a great price. Would certainly recommend to others.

Date of stay: May 2019
Trip type: Traveled with family
1  Thank 317537H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AirportHotelGM, General Manager at Best Western The Plaza Hotel, responded to this reviewResponded May 28, 2019

Aloha!

Thank you for your kind words regarding Mercy. She has a great aloha spirit!

Mahalo,

Jim Heather
General Manager

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Reviewed May 22, 2019

We opted to stay here because it is close to Pearl Harbor and next to the airport so if you have an early flight like we did this is your place. I did not like that they charge $15 for parking each night even though we are members and $30 without membership. It is out of the crazy zone of downtown and Waikiki so parking should be free here. You can walk to a lot of places including Big Kahuna Pizza. It is right next-door to McDonald’s if that’s your thing. It is tricky to drive in and out of that hotel so good luck with that. The rooms were spacious compared to Honolulu closet standard, but the bathroom was smallish. The place was clean but they needed to wash the terribly dirty windows. The noise was not as bad as I expected; I did not need to wear earplugs. They had the typical Best Western breakfast spread and it was satisfying. Steal cut oats for me and I am good. The breakfast staff was remarkable at keeping food items replenished and cleaning tables so there was always somewhere to sit. All in all this is a good value hotel —drop the parking charges and it would be a great value.

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank peacefulperfection
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AirportHotelGM, General Manager at Best Western The Plaza Hotel, responded to this reviewResponded May 22, 2019

Aloha peacefulperfection,

Thank you so much for your review. Parking is expensive all over the island and very limited in the airport area. I am glad you enjoyed the other aspects of your stay.

Please come again.

Jim Heather
General Manager

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Reviewed May 20, 2019 via mobile

This BW is an older facility. It is busy with families, solo travelers and military. I stayed for about 14 hours on route to Japan. My room was clean and the bed was comfy. My view was westward over the highway and distant mountain. Yes, the highway was loud but I was tired and slept well. The hot water was plentiful for a shower. Breakfast was generous with hot eggs, sausage, waffles, oatmeal, fruit and baked goods. Hotel staff was very kind and upbeat. The convenience store morni g staff was unfortunately unpleasant. The store had nice island delicacies and souvenirs to throw in your suitcase as well as small sandwiches and sushi. Best choice in the HNL area of you are time contrained and do not want the hassle of going into Waikiki. Best for a bed to flop in and a warm breakfast in your belly.

Date of stay: May 2019
Trip type: Traveled solo
1  Thank Reasonable50
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AirportHotelGM, General Manager at Best Western The Plaza Hotel, responded to this reviewResponded May 22, 2019

Aloha Reasonable50,

Thank you for staying with us. I am sorry to hear about your experience at the sundry shop. I will definitely let their manager know. I hope you had fun in Japan!

Mahalo,

Jim Heather
General Manager

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Reviewed May 19, 2019

The main pro of this grand 12-storey hotel is its location near the airport despite the noisy and busy traffic of the N Nimitz Highway. This hotel offers a free & efficient 24-hour shuttle: Just call the hotel as soon as you pick up your baggage at the airport.Upon check-in, the hotel charges a deposit of $ 30 on the credit card but remains elusive on the terms of return. In case of dispute, do not hesitate to request the inspection of your room before check-out. Breakfast is included in the price of the room (which is not always the case in the US) but breakfast it is unfortunately not very good: Muffins are not fresh and are the remains of the day before. Yogurts come out from a dispenser and their taste is not good. The common areas of this hotel are ageing old with old carpets. Any guest would expect the worst when entering the room, but once in the room, we are pleasantly surprised because the rooms are clean, spacious, well renovated and the bedding is of good quality. The double window glazing does not provide optimal isolation from the incessant noise traffic of N Nimitz Highway of but makes it more or less bearable. If you have a light sleep, make sure to bring earplugs, The outdoor pool is situated in a very and unpleasant place, since located just under the very noisy North Nimitz Highway bridge. Take also into account that the very intense road traffic around the hotel severely limits walking around the hotel. This hotel to be recommended only for one night.

Date of stay: May 2019
1  Thank sylvainl771
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AirportHotelGM, General Manager at Best Western The Plaza Hotel, responded to this reviewResponded May 20, 2019

Aloha sylvainl771,

Thank you for your review of your stay at our hotel. We appreciate the feedback.

Safe travels,

Jim Heather
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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