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“Worst Ever” 1 of 5 bubbles
Review of Best Western The Plaza Hotel

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Best Western The Plaza Hotel
Ranked #50 of 84 Hotels in Honolulu
Honolulu, Hawaii
1 review
“Worst Ever”
1 of 5 bubbles Reviewed May 16, 2010

Tonight is my last night at the Best Western The Plaza Hotel, I was supposed to stay here for another 10 nights, but this place is the pits. Somehow Best Western managed to find the worst property on the island, it is close to nothing except the only highway and the airport and about 20 car rental companies. The room might have been okay had it not been for the noisy air conditioning unit, the highway 100' away from my door, the non-cooling but very loud refrigerator that I couldn’t unplug. The Hi-Speed internet is as Hi-Speed as a 56K dial-up modem, and that was after I called the technical support line to get it working in the room. The comment card from the resident prior to me was still in the room filled out when I checked in, he seemed pretty happy with the room, maybe it's just me, but for your money, you could do much better. I am moving to a hotel 1 block off of the beach for $20 less per night.

  • Stayed May 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank 60982Ejd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonoluluGM, Front Office Manager at Best Western The Plaza Hotel, responded to this review, May 21, 2010
Dear Worst Ever,

We are very sorry we didn't meet any of your expectations and do appreicate you taking the time in writing your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,288 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Eugene, Oregon
Level Contributor
116 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed May 13, 2010

Ok for last minute. 24 hour airport shuttle. Drive-in restaurant next door open 24 hours.

  • Stayed May 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Realaloha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manson, Washington, USA
1 review
2 of 5 bubbles Reviewed May 3, 2010

We needed a hotel close to airport for an early morning departure. Best Western generally has a good reputation for hotel/motel accomodations in the state where we live.

Checked in using AARP discount rates. We were given a room on the top floor. At first glance the room appreared to be as pictured in on line advertising. However, closer inspection revealed a bathroom with rusted chrome in the bathtub, a leaky sink faucet. An inspection of the room revealed areas that had not been dusted for months, furniture that was worn and dirty. Climbing into bed revealed a king sized mattress that sagged. The mechanical unit above the room on the roof was extremely noisy.

The dining room next to the pool had a pleasant appearance and the staff was courteous and prompt. The meal was not tasty and one-half of each meal was not eaten. The dining room was only open Friday thru Monday with a pricey menu.

A disappointing ending to a week's vacation in Hawaii.

  • Stayed May 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank blank38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonoluluGM, General Manager at Best Western The Plaza Hotel, responded to this review, May 12, 2010
Aloha Shabby, but not sheik,

Thank you for taking the time to write your comments on trip advisor. I have printed and distributed your review with our team members for follow up. We would like to welcome you back in the not too distant future to experience our newly renovated rooms and Unique Island Hospitality.

Regards,
Robert McConnell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Honolulu hotels

Honolulu, Hawaii
1 review
5 of 5 bubbles Reviewed April 19, 2010

My stay here was great and the service was outstanding. Close to the airport and the food was great. Everytime you saw any personnel that worked here they always had a smile.

  • Stayed April 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank woodforkrichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonoluluGM, General Manager at Best Western The Plaza Hotel, responded to this review, May 12, 2010
Aloha Outsanding,

On behalf of our Best Western Plaza team, thank you for staying with us and sharing your positive comments. I have printed out your review and will share it with all our team members. We hope to welcome you back again in the not too distant future.

Island Regards,

Robert McConnell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New London, CT
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed April 17, 2010

The hotel is nice place to use for a stopover if traveling thru Hawaii. It is also great if you are working at the base. It is 5 mins from the base and has a great military plan. The bed could be a little more firmer cuz I did have some minor soreness a few times when waking up. Restaurant food is good but only breakfast is available 7 days a week. Dinner service is shared between this hotel and a "sister" hotel. The hotel also needs more free TV channel selections. No essential channels like Syfy, Hist, NatGeo, or TLC are available. Pool area is nice but nothing like the hotels in Waikiki so if you are a tourist, hotels in Waikiki are for you unless you need to cut your vacation costs.

  • Stayed April 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonoluluGM, General Manager at Best Western The Plaza Hotel, responded to this review, May 12, 2010
Aloha Close to base,

I'd like to thank you and your family for staying with us and in sharing your great comments. Be assured that i've printed your review and will share it with our team here. Military is such an important part of our business. It's always great to hear we are doing our job. We hope to welcome you back to the hotel and our Islands soon.

Regards,

Robert McConnell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 16, 2010

It was so confusing and the driver that picked us up was very rude telling us to walk to the best western or back to the airport. Whoever idea was these, very clever! try to fool the tired people who the last thing we need is scolding from drivers! Fix your shuttle van's signs because it is not funny!

Stayed April 2010, traveled on business
Helpful?
1 Thank bsurncu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonoluluGM, General Manager at Best Western The Plaza Hotel, responded to this review, May 12, 2010
Aloha,

Our company has several hotels in the area and use co-branded shuttle busses, however have the name lit up in LED's on the front and side of the shuttle. If this was the incorrect shuttle, the driver should have explained that the proper one was on its way. I'd encourage you to contact me directly at the hotel so i can get more detials for follow up.

Thank you for taking time in writing your review. We appreicate the feedback and will share it with all our team members.

Island Regards,

Robert McConnell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmons, WA USA
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 8, 2010

I had two nights on business on the west side of the Island. I arrived on the Island on a late flight and booked the Best Western, Plazapartly because I could take their Airport shuttle and not worry about a rental car until the next morning. I booked a Budget car and was able to walk to the pick up spot. If you book at Thrifty or Advantage their lots are one block and two blocks away.
The room was well appointed, there was a handy shop in the hotel wtih a variety of food and beverages. I wondered about staying between the airport and the freeway, but my room in the tower was quiet. The fridge and micro in the room were handy. I would stay here again if I was in on business. Pool area is very nice.

  • Stayed April 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank papabprop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonoluluGM, Mahalo (Thank you) For your Feedback at Best Western The Plaza Hotel, responded to this review, April 14, 2010
Aloha and thank you for taking the time in reviewing the hotel. We appreicate your feedback and will share it with our team members. We hope to welcome you back in the not too distant future.

Island Regards,

Robert McConnell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western The Plaza Hotel

Property: Best Western The Plaza Hotel
Address: 3253 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1907
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western The Plaza Hotel 2.5*
Number of rooms: 274
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Best Western, Booking.com and Priceline so you can book your Best Western The Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Honolulu
Best Western The Plaza Hotel Hawaii/Honolulu

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