We were in Honolulu for 6 days and decided to stay here the last night because our flight left early. It is close to the airport and they have a free shuttle.
Check-in was fine. We got to our room and could definitely smell cigarette smoke. It's a Non-smoking hotel...The bedspread had several cigarette burns in it, too. The room was very, very worn and shabby. The bathroom had hair in the tub and sink. I called the front desk and told them and asked to have another room. She said I would need to come down and she would see what she could do. She did get me another room , but the only one was a "deluxe" room. She didn't charge me for the upgrade. She was very sorry for the problems with the room and would contact security about the smoking.
The new room didn't smell like smoke, but did smell. It was a very large, corner room, hence "deluxe". The bed was very hard and we could feel the springs. The sheets had holes in them. The room was cleaner, though, so we stayed there. We could not get our money back. Right on the motor way so very noisy.
The restaurant was closed, but they would shuttle us to their sister hotel down the street, The Ohana. We decided to drive to a nearby mall and eat at the Ruby Tuesday.
One of the reasons we chose this hotel was because the car rental return was within walking distance and it needed to be back early the next morning. We returned it after dinner, though, and that was a wise move.
We decided that we should have stayed in a hotel farther away and just left really early! Won't be staying here ever again!