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Best Western The Plaza Hotel
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Reviews (1,504)
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1,054 - 1,059 of 1,504 reviews
Reviewed September 2, 2013

Very good accommodation and service. It was close to the airport, making it very handy to a weary traveler. The airport shuttle was very prompt and the driver friendly. The room was spacious. The room was clean. The small gift shop/variety store was handy, and I was able to purchase items that I had forgot to pack. Breakfast was good, the service good, the wait staff friendly.

  • Stayed: August 2013, traveled solo
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Review collected in partnership with Best Western
Thank Nancy Mrs H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

Not too many choices here in choosing an airport hotel in Honolulu but we made the right one!!
After reading many Trip Advisor reports I was a bit dubious about booking but plunged ahead and was not disappointed
When you arrive at the airport use the courtesy phone in the baggage claim area and a shuttle will pick you up...a sign on the bus says $1 per bag for the driver would be appreciated!!
Return transfers every half hour
Restaurant for dinner not open every night but they will shuttle you to a sister hotel for dinner
There is a shop in the very drab foyer which sells a variety of snacks etc
Our room 2340 was large and clean without undue traffic noise and was quiet
Upon checking in ask for a room away from the freeway!!!!!!
We were more than happy with this Best Western and would stay there again

  • Stayed: August 2013, traveled as a couple
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Thank westcity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

Most of the airport hotels in Honolulu I found to be extremely overpriced, and Best Western The Plaza Honolulu Airport Hotel was great value for money. It's not a flashy upmarket hotel, but if you're looking for friendly efficient service for a quick stay very close to the airport, you can't go wrong. They have a complimentary shuttle from the airport 24 hours a day, and are only a couple of minutes drive from the terminals so you can maximise rest time in between flights - which is perfect if you're arriving from international and connecting domestically the next day. Other reviewers have had issues with freeway noise but this wasn't a problem for us as our room was set away from the main road. The room was a little dated but very clean and everything in good working order, and staff were incredibly friendly and helpful at every stage.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Nina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

I misconnected on my flight twice, once from HNL to ITO and my return from HNL to LAX. Both times I stayed at this property overnight and was very satisfied with the service and clean rooms both times. Very friendly shuttle drivers both times and friendly and efficient front desk agents! They answered my questions before I could ask them :) The hotel overall has an old feel to it, however the rooms were clean and everything worked in them. I saw a little rust in the bath tub and the room decor could use a facelift, but the rate I paid for these rooms was $40 a night less than the other hotels were charging for a last minute reservation. Their lobby store is well stocked and provided a decent salad dinner the time it was open. If you are stuck in HNL overnight, I would recommend this hotel for a layover.

Room Tip: Both times my room was facing the backside of the hotel, so I had no noise issues. The shuttle drivers said the front of the hotel was noisy due to it facing the freeway.
  • Stayed: August 2013, traveled with family
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Thank takticaltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

Stayed one night due to a flight problem. Free shuttle was nice from the airport. Hotel is dated and badly in need of repair. Hallways are unappealing. Door to room stuck, ceiling damage, drawers on the dresser were open and wouldn't close. Furniture was damaged, stains on the carpet and damage to the walls. The traffic noise was horrible and spent a sleepless night. Bathroom was tiny and dirty.

Stayed: August 2013, traveled with family
1  Thank m h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Best Western The Plaza Hotel, responded to this reviewResponded August 27, 2013

Aloha m h,

Thank you for your patronage during your flight problem and for writing a review about your stay.

On behalf of the staff and management, we would like to apologize for the inconveniences you experienced with your room. To hear this is unacceptable and we will look into this matter and ensure other guests do not encounter the same inconveniences.

I would like to speak to you about your stay and the concerns you encountered. If you could please call me directly at (808) 837-5931 it would be appreciated.

Mahalo,
Brent Kitsu
Asssistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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