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Best Western The Plaza Hotel
Ranked #55 of 84 Hotels in Honolulu
Reviewed July 11, 2013

We stayed here to be close to the airport one night and it was just meh. There is an obscene parking fee of $25 – there would have been a good view of Honolulu, but the window was completely fogged (not due to weather, but due to a bad window). There was dirt in the bathtub when we arrived. It is close to the highway, but the foggy window was also thick so we didn’t hear anything, which was nice. The airport shuttle runs every half hour and the driver was very nice.

  • Stayed: June 2013, traveled as a couple
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Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,003 - 1,009 of 1,429 reviews

Reviewed July 9, 2013

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Erik W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 8, 2013

We stayed at the Best Western Plaza Hotel next to Honolulu airport on the last night and day of our vacation. We used a Free Night Voucher that I earned during their STAY 2 NIGHTS AND GET ONE FREE promotion and I am an. Elite Gold Member at Best Western as well.

The Hotel is close to the airport on N. Nimitz Highway but parking in front for check in is difficult due to the small space. Front desk was very friendly and quickly arranged an upper floor room for me along with complimentary parking with in-and-privileges. I also asked for late check-out because our flight was not scheduled until 9 PM. For a mere $65 I was given a 6 PM late check out!! Exactly what I needed without paying for another night just to get some extra rest.

The room itself is nicely appointed with a great view of Waikiki and the airport. There is a large HD flatscreen with true HD programming available. Minifridge and Microwave are also provided. The beds we got were very comfortable. The room comes with free wi-fi and high speed internet via Ethernet connection which I found to be extremely fast!! Unfortunately there are very few outlets for electronics. I had to unplug a floor lamp to charge my laptop.

The shower was fine and the bathtub is deep. Standard toiletries are provided complimentary, such as soap, shampoo, lotion, etc. Towels are thick and plentiful.

There is an outdoor pool but with limited hours of operation. The restaurant in the hotel has limited hours. Most nights the Hotel recommends taking the free shuttle to their sister location, the Best Western Honolulu Ohana Hotel nearby for dinner. You can buy postcards and stamps in the small sundry shop by the Front Desk. I saw a business center area with free terminal for guests.

We zoomed to Waikiki beach in 15 minutes using the freeway entrance near the Hotel. And our shuttle to the Terminal was about 15 minutes as well. Definitely staying here again if plans require late departure from Honolulu International.

Mahalo to the Best Western Plaza Hotel for making our last hours in Oahu a great stay!!

Room Tip: Ask for room facing Waikiki for a nice view.
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  • Stayed: June 2013, traveled with family
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Thank GREENCHILEcam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

This was a perfect place to stay for the night when we arrived in Honolulu to go on the Norwegian Cruise Line. The staff was outstanding and very helpful! The shuttle airport service was great and had a shuttle with a lift. We stayed again at the end of our cruise. They had a great in house restaurant and gift shop. Would definitely stay there again!

  • Stayed: June 2013, traveled with family
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Thank MonkeyLakeCityFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

Our family has stayed in this hotel several times when we had our home termite tented. When looking for a hotel again, this one caught my eye as it was identified as pet friendly. It is actually the only pet friendly Best Western on the Island of Oahu. It also had all the conveniences that we desired - situated in the middle of the Island and close to the airport, ice maker on same floor, laundry room, in-house sundry store, and nice size rooms. Our only complaint was that the air conditioning was not adjustable and set at 78 degrees. This was too warm for everyone in both of our hotel rooms.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Best Western
Thank uctawr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Assistant General Manager at Best Western The Plaza Hotel, responded to this reviewResponded July 11, 2013

Aloha uctawr,

Thank you for continuing to consider the Best Western the Plaza Hotel for you and your families needs. Both the staff and management are appreciative of your support and for taking the time to write a review.
I would like to apologize for the inconvenience you experienced with the air conditioning unit. It is not our standard to have it set that high and so we will look into this and ensure all our rooms are set at the right temperature.
Thank you again for continuing to stay with us and should there be anything we can do to make your future visits more accommodating, please let us know.
Mahalo,
Brent Kitsu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

We had a 15 hour layover in Honolulu so this hotel filled the bill. Arrived at 9:30pm called the hotel. The van was there within 10 minutes. At the front desk it took no more than 5 minutes to check-in and off to the room. We were on the top floor facing the airport away from the highway. The room was clean and the bathroom looked like it was remodeled undated good shower. The mattress looked like it was new, I always check. Very quiet room no noise. Had breakfast package with room. Good choices and a good amount of food. Van back to the airport ran on a schedule so had no problem. For a layover for a morning flight this hotel was very convenient. I would stay here again.

Room Tip: Ask for an airport view away from the highway.
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  • Stayed: April 2013, traveled with family
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3  Thank steve5074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Assistant General Manager at Best Western The Plaza Hotel, responded to this reviewResponded July 11, 2013

Aloha Steve5074,

Thank you for choosing to stay at the Best Western the Plaza Hotel for your quick stopover. We are appreciative of your patronage and for the review on TripAdvisor.

The topics you covered in your review, is what makes the Best Western the Plaza Hotel a great place to stay. We have a great location, complimentary shuttle, clean and quiet rooms, and also great food in the restaurant.

We look forward to welcoming you again and should you have any questions, please feel free to call us.

Mahalo,
Brent Kitsu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Just imagine walking into the room and realize that the cleaning lady has left a window open. You check the windows and realize that they're all closed.. the noise is just unbelievable.

The good thing is that you will not hear any airplanes. The bad thing is that it's because of the highway noise, which is practically 24x7.

They say there are earplugs in the room (there wasn't, I had my own) but your average good quality earplugs will not block all the noise. We spent four months travelling around North America and this was absolutely the worst night we had. And the plan was to stay here to get a good night sleep before flying to the east coast..

The one star comes from the fact that the room was relatively clean as such and the staff was ok. I have never complained about a room at check-out but here I did.

As the H-1 interstate has been there for ages, there's really no excuse for not having proper windows in the rooms. It's not rocket science. The requirements for a good airport hotel are pretty simple, you give the folks a good night's sleep and you're next to the airport.

As they still charge a premium for the location, I'd book a cheaper hotel further away from the airport and take a taxi.

  • Stayed: April 2013, traveled with family
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1  Thank petriojala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Assistant General Manager at Best Western The Plaza Hotel, responded to this reviewResponded July 5, 2013

Aloha pertiojala,

Thank you for staying with us recently and for your feedback about the Best Western the Plaza Hotel.

I would like to extend our sincere apologies we were not able to meet your expectations. The Best Western the Plaza Hotel does have quiet rooms away from the noise you mentioned in your review and we apologize we were not able to move you to one of those rooms.

Our location near the airport, along with a free complimentary shuttle to and from the hotel is a great amenity our guests do take advantage of. I would also agree with you that our Housekeeping Department does a great job in providing a clean and comfortable room, with friendly service.

We are hopeful we will be able to welcome you back to the Best Western the Plaza Hotel. I would like to hear from you regarding your stay, so please feel free to call me at (808) 837-5931.

Mahalo,
Brent Kitsu
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western The Plaza Hotel

Address: 3253 N Nimitz Hwy, Honolulu, Oahu, HI 96819
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Honolulu
Price Range: $154 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western The Plaza Hotel 2.5*
Number of rooms: 274
Reservation Options:
TripAdvisor is proud to partner with Best Western, Travelocity, Booking.com, Hotels.com, Expedia, Orbitz, TripOnline SA, getaroom.com, Cancelon, Hotwire, HotelsforEveryone and HotelQuickly so you can book your Best Western The Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Honolulu
Best Western The Plaza Hotel Hawaii/Honolulu

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