My husband and I stayed here on our way from San Francisco to Kauai. After a 5 hour flight and arriving at just before midnight the lady at reception decided to make us wait for a while before she finally decided to help us. (We only had about 6 hours to sleep before we had to get back to the airport).
We were also travelling really heavy and had a lot of luggage. The same lady decided to give us a room on the 2nd floor (the side that has NO LIFT!). After pointing out that we could not possibly carry all our luggage up two flights of stairs - she had to go and check with the manager if it was possible to move us to a room near a lift. This took some more time.
We finally got a room with lift access. The room was right next to the freeway and even though I knew it would be close to the freeway, I don't think I was quite expecting it to be right on top of the freeway. The noise was overwhelming. We were lucky we had some earplugs with us, else I don't think I would have slept.
The room was clean but the bathroom was very squashed - getting out of the shower meant jumping over the toilet.
I think it is overpriced for what it offers. At least offer some free earplugs if you expect people to sleep next to that noise. I would NOT stay here again.
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- Also Known As:
- Best Western Honolulu
- Best Western The Plaza Hotel Hawaii/Honolulu