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“Worst customer service in Honolulu”
Review of bills Hawaii

bills Hawaii
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Wed, 2/19
8:00 PM
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Ranked #170 of 2,766 Restaurants in Honolulu
Certificate of Excellence
Price range: $11 - $30
Cuisines: Australian, International
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Restaurant details
Dining options: Dinner, Breakfast, Late Night, Reservations
Description: Food exploration can be a great way to experience new cultures. At bills Hawaii in Honolulu, HI, you can take your palette on a journey through Australian-themed goodies. They specialize in never ending breakfast, bringing you down-under flavor all day long. Since 2008, this family friendly restaurant has provided all the essentials to take care of your hunger needs. Located in the heart of Waikiki, start your day off right with the delectable dishes this restaurant has to offer. After, you can explore the wonders the beautiful city has to offer. Their staff brings the farm-to-table mentality to life with their well-known scrambled eggs that are provided by locals in Waimanalo, bringing you Australian cuisine with a Hawaiian touch. Other popular menu items include ricotta pancakes, as well as burgers and steak for lunch and dinner. Bill Granger, owner and founder, started this one-of-a-kind franchise in 1993 in Sydney, Australia.
Reviewed 4 weeks ago

DON'T GO TO THIS RESTAURANT. Worst customer service in Honolulu.

We Just went to this restaurant a few days ago. The waitress was disrespectful to customers and not doing her job.

I went there with my 4year old and 2year old. Since they like curry, I wanted to order some curry for them so I asked the waitress if the curry was spicy or not. She just said " No, it's not." So I ordered it.
Even though she said it’s not spicy AT ALL, it was too spicy for the kids and my daughter cried so hard.
The waitress didn't even come back ONCE to check in if our orders were ok.

When I told her the curry was too spicy, she seemed a little surprised and apologized, but not sincerely. She was like " oh... I can't believe that..."

There might be many tourists coming from overseas. The waitress might be tired of dealing with people who don't speak English well. But the way she talked to customers was awful. She doesn't even speak in sentences, she was talking like "Order?" "Drink?" "18% tip?" And she didn’t smile even once. How rude is that?

I am originally from Japan and living here for a while. I've been to a lot of restaurants in Honolulu but this customer service was the worst.

I will never come back and won't recommend this place to anyone. You should go to bills in Japan. The way better.



Date of visit: January 2020
Thank camphi123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 - 10 of 1,796 reviews

Reviewed 4 weeks ago

Had reservations for a Friday night and were told to go upstairs by the woman at the desk in the lobby. There we were promptly seated in the mostly empty but attractive restaurant. The server was pleasant and attentive. Food was tasty, properly prepared and came as ordered. Never felt rushed.

Date of visit: January 2020
    • Value
    • Service
    • Food
Thank marcs1Nyc_Ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Nice place for breakfast, big servings so we probably could have shared one dish. We both don’t eat egg so my husband had granola & fresh fruit bowl I ordered corn fritters dish as I didn’t want pancakes .
My meal was big enough for us both to share. The coffee was nice also.

Date of visit: January 2020
Thank TOB007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

We had a great breakfast at this fun spot. I had amazing scrambled eggs and my husband enjoyed a poached egg on avocado toast. Both dishes were unique and delicious. Service was great too.

Date of visit: January 2020
Thank Julia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2020

4 in our party, two got sick and none liked their soflty made all yolk and cheese scrambled eggs. the ricotta or whatever pancakes they called hot cakes, the kids didn't like it either. If you want to be really adventurous then try it.....

Date of visit: January 2020
    • Value
    • Service
    • Food
1  Thank Mightychief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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