I booked with Genesis through their website in Feb. 2013 for our April trip to Oahu. The day before our scheduled flight, I called them to verify our reservation. Glad I did, as they did not have it. I spoke with Jim and he quickly apologized for the snafu and immediately rescheduled us for the day after. We had to shuffle a few things around but it wasn't the end of the world. When speaking with Jim (one of the pilots), he was very thorough and reviewed everything about the trip and how to get there (since I turned down their offer to pick us up at our condo). Fast forward a couple days to our scheduled day...about 45 minutes before our agreed upon meeting time at the airfield, our rental car wouldn't start. A quick call to Jim solved that. He called his driver (Jason - interesting fellow to say the least!) in the field and rerouted him to pick us up along with with Canada Ron and Australia Chris.
After a brief video and explanation of the safety equipment, we went out to the tarmac, took a few photos and boarded the helo. Within minutes, we were off. We chose the "Doors Off" option and the longer 65 minute Waimea tour. It was my wife's first time in a helicopter and my first in a civilian version (I spent plenty of time in Marine helicopters!). The views were incredible (this is Hawaii after all!!) and Jim did a great job narrating everything and ensured that everyone got to see everything. My wife and I have traveled all over Oahu by car and thought we had seen it all. Were we ever wrong!! Even if you have seen it all, the views from the helicopter can not be beaten!
It is not the cheapest thing you can do on Oahu but it is one of the best! Jim, Jeff and Jason are great guys who love what they do and it shows. If you're going to splurge on only one thing when you're on Oahu, it better be for this! You won't be disappointed.
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