What this hotel has is location. It's close to shops, restaurants and the beach. The room was spacious. The staff was hit or miss, and that's where the pros end.
The room we stayed in was on the third floor which was just close enough to the street to allow us to be serenaded by car alarms and dump trucks every morning. We also had a rouge air conditioner that insisted on firing up like a jet engine every 20 min all night long. The thermostat was broken so we were at the mercy of this beast. Needless to say we more or less got a series of naps as opposed to a full nights rest.
On our arrival, the housekeeper did more of a touch up than a full cleaning. There were greasy hand prints on the headboard reminding us that others had been here preforming adult acrobatics all over the bed. They were even kind enough to leave some nice hairs in the bathroom. The coup de grace came when my wife went to fix the sheets which were poorly tucked in- low and behold we got a nice blood stain surprise on our mattress. Looks like the people here before us really used the room well. When she called the front desk to see if we could be moved, we were told to suck it up.
To top it off we were greeted by an extra $25 per night in random fees upon departure. They also charge $25 a night for valet (the only option) Knowing what I know, I'd pick another hotel.
- Official Description (provided by the hotel):
- At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more less
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- Also Known As:
- Renew Hotel Honolulu
- Ocean Tower Hotel
- Hotel Renew Hawaii/Honolulu