We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Jail Cell with a View”
Review of Hotel Renew

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Renew
Ranked #17 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed October 23, 2013

I booked the Hotel Renew for the location and because it was recently renovated and managed by Aston. The best things about the hotel was the location and service. The hotel is only a few blocks from the beach and is closer to the Honolulu Zoo side of the Waikiki Strip. The service was friendly and attentive and the Happy Hour was fun. The biggest disappointment was the room. I paid for an ocean view and I could see the ocean several blocks away through several buildings. The room was very dark and depressing. I would dread going back to the room because of the ambience. I felt like was in a Hawaii jail cell but with a nice window to see the ocean. If you are only concerned about location then you might be ok with this hotel otherwise you might “renew” elsewhere.

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank travelmypassion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (2,311)
Traveler rating
Traveler type
Time of year
Language
  • More languages

620 - 626 of 2,311 reviews

Reviewed October 22, 2013

We arrived to Honolulu around lunch time (prior to normal check in). But we stopped at the hotel first in hopes that they would have a room available early. They didn't. But we were able to drop our luggage off and get the check in process nearly finished. The staff were friendly, and we were offered juice and a towel immediately. The process was fairly quick and we were sent off on our way with the promise that we would receive a call as soon as our room was ready. We received a call around 2 (an hour prior to normal check in). From that point forward, the stay went downhill quickly.
The first room we were given smelled like it had been locked up for months! The room was so dark and dingy. It looked as if the room hadn't been dusted in quite some time. We called the front desk and were given a new room. The second room had a better view, but that was the only positive about the room. This room also smelled, was dark and dingy, and had not been dusted. We decided that another move would likely be useless. So we tried to settle in. Until we went to sit down on the bed and noticed a hair near the pillow. Then pulled back the covers to find two more hairs on the bed! We called down to the front desk and were told housekeeping would be sent to the room immediately. 20 minutes later we were greeted by two maintenance men who were there to change the sheets. Much to our disgust the men clutching the sheets in their hands smelled worse than the room. Not very comforting to watch these two toss sheets across the room and throw pillows to the floor- I can't imagine what the process is when there aren't guests there to watch them. There were stains throughout the room- on the walls, on the lampshades, on the window covers, on the door frames. Upon walking in the bathroom, we noticed mold on the sink and around the bathtub. The sink handle could not be touched without the entire faucet moving. The toilet made noise when the toilets in the above rooms were flushed. The A/C rattled the ENTIRE night.
The next morning, we went to check out as we had found a new hotel for the remainder of our stay. As we spoke with the manager, we were not greeted by any surprise- based on her reaction, I'd gather this happens fairly often. We also were not offered any apology. When we requested a refund of our money (as we were instructed by our third party seller) she outright refused. We then had to request a letter notifying said third party seller that we had to check out early because of the hotel condition, which she seemed frustrated by. She then wasted over 20 minutes typing up the two line letter.

DO NOT WASTE YOUR MONEY AT THIS HOTEL! Motel 6 is just as nice and is much cheaper!!

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank ash_ortiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca D, Guest Relations Manager at Hotel Renew, responded to this reviewResponded October 24, 2013

Aloha- we were terribly sorry to learn about the negative experience you encountered while staying with us. We have shared these concerns with our Executive Housekeeper who will address the cleanliness challenges immediately. On behalf of the hotel, we sincerely apologize for not meeting your expectations. Thank you for staying with us and for sharing your honest review. I look forward to corresponding with you soon. Sincerely, -Rebecca; Guest Services Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

We spent a week at Hotel Renew and were glad we chose this hotel for our second stay in Hawaii. All members of staff including check in, breakfast service and valet had impeccable manners and greeted us politely, happy to offer us any kind of assistance. Nothing was too much trouble. Hotel is located as the far east side of Waikiki, very close to the beach and a manageable walk to restaurants. Rooms were virtually sound proof with doors closed, we could go out on the balcony at night to take in the warm sea air and listen to the music coming from the Hula Grill next door. Breakfast was ample - juice, coffee, pastries, muffins, fresh fruit - it was enough to keep us going until lunch time. Was nice to be in a smaller hotel with less visitors and no children to be seen during our stay. Also stay was during my birthday and it was nice to come back from a day out to find a cheese platter and a well wishing note. Would definitely stay again.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cosmicgirl84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

I first stayed at Hotel Renew in October, 2011, and I wrote a stellar review of the property and its level of customer service here at Tripadvisor. Well, I returned this October (2013) to find that the Hotel was now run by Aston, something that was noticeable, unfortunately, in a negative way. While the staff and the level of customer service were still as great as I remembered them to be, what irked me was the new daily $15.00 resort fee, which really served an ugly reminder that the hotel was now part of a big-business, money-making endeavour. Back in 2011, I felt like Renew was a shining gem, a wonderfully kept secret, and that I, as a client, was among the privileged guests staying at what was then the 2nd ranked hotel in Honolulu on Tripadvisor. Fast-forward to 2013, and it doesn't surprise me that Renew's ranking has gone down. Back in 2011, it was the little things that Renew did so well that impressed me so much. But today those little things are overshadowed by the $15.00 resort fee and by the "by Aston" addition to the Hotel Renew signature. The hotel somehow became less special, more like every other hotel on the block, and, as a matter of course, the property lost its magic. And I'm not sure I would stay a third time because of this.

  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Linc9166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

We spent three nights at the Hotel Renew in Honolulu and consider it a top notch little boutique hotel. We stayed in a king room on the ninth floor - very nice room with a great bed and wonderful view of Waikiki Beach. The only thing we missed having was a balcony, but for the money, it's definitely the best deal on Waikiki. Within walking distance of everything on Waikiki and a short walk to the bus stop and busses that can take you anywhere you want to go. The Hotel Renew also offered a quality breakfast with our room and took care of all our beach needs, i.e. towels, chairs, mats, etc. The staff and services were first-rate, and there were no surprises at checkout. We would stay there again if we ever make it back to Honolulu.

Room Tip: Rooms in the middle of the top floors facing the beach have a stunning view, just like the photo on...
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Max H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

We had a wonderful and lovely stay at Renew Hotel. The breakfast was greatly appreciated, as well as the loan of beach towels, chairs and body board.
The hotel staff is really nice, especially Angie and Paul who did everything they could to make our stay even more enjoyable.
We highly recommend it.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank alirondoudou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

With a limited number of rooms, this hotel provides a more personal touch than the huge sleeping factories of Waikiki.
The staff is pleasant and efficient; reception, Valet, housekeeping... everyone smiles at you and is always ready to help.
Nice touches such as free breakfast and DVD rentals set it aside from the standard tourist fare around.
Our room on the top floor was very comfortable and quiet (as can be in Waikiki).
Good bedding added to our satisfaction.
The pool is located across the street - we didn't use it, why would you when the sea is around the corner?
If you like to be away from the hordes, yet less than 2minutes walk from the beach, I recommend this hotel without hesitation.

Room Tip: Be as high as possible, on the small side street.
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LaurentBeijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Honolulu hotels
Waikiki
Vive Hotel Waikiki
Vive Hotel Waikiki
#12 of 84 in Honolulu
2,659 reviews
Park Shore Waikiki
#18 of 84 in Honolulu
1,757 reviews
Shoreline Hotel Waikiki
#20 of 84 in Honolulu
1,753 reviews
Show Prices
Show Prices
Show Prices
Coconut Waikiki Hotel
#11 of 84 in Honolulu
778 reviews
Waikiki
The Modern Honolulu
The Modern Honolulu
#7 of 84 in Honolulu
4,243 reviews
Aqua Oasis
#24 of 84 in Honolulu
662 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Renew? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Renew

Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815-3708
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Business Hotel in Honolulu
#14 Romantic Hotel in Honolulu
Price Range: $202 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Renew 3*
Number of rooms: 72
Official Description (provided by the hotel):
At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, getaroom.com, Hotwire, Priceline, HotelQuickly, TripOnline SA, Cancelon and Evoline ltd so you can book your Hotel Renew reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew Hawaii/Honolulu

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing