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“Clean, convenient, nice staff”
Review of Hotel Renew

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Hotel Renew
Ranked #17 of 84 Hotels in Honolulu
Certificate of Excellence
Millwood, NY
Level 5 Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
“Clean, convenient, nice staff”
Reviewed September 3, 2013 via mobile

We recently stayed here for 3 nights. Our room had a view of Waikiki beach. The hotel is one block from the beach and convenient for shopping, swimming, the zoo and public transportation. The buses that go to the airport and Pearl Harbor are right down the block.

The room was very clean and comfortable albeit a bit small however that was not an issue for us....I even found room to work out. Room furnishings were modern. Our room had two double beds that were comfortable and had many pillows. The room also had a minifridge where we kept fruit we bought at the nearby farmer's market. The room also had a flat screen tv, many lights that can all be controlled by panels near the beds, robes, a working safe and a small chair.

The bathroom was very clean and stocked with shampoo, conditioner, bar and gel bath wash and lotion. There were many towels. Water pressure was ok but not great.

The hotel has a free breakfast every morning in the lobby. Get there early because seating is very limited. Breakfast items included pineapple juice, coffee, tea, various fruit pastries, fresh cut fruit, blueberry and plain muffins and mini croissants, as well as butter and cream cheese.

One of the days we were there the hotel had a managers reception in the evening where they gave the adult guests a complimentary alcoholic cocktail, in my case a pineapple coconut mojito that tasted great! They also gave us a bowl of assorted salted nuts. They even made my son a nonalcoholic version of the mojito that he enjoyed.

The hotel provides beach towels and chairs at the front desk.

I forgot to mention that upon arrival we were given cold glasses of pineapple juice and cold towels. Staff were very nice during our stay. For good cheap food nearby I highly suggest Me's Bbq a few blocks away and Teddy's Bigger Burger around the block.

Stayed August 2013, traveled with family
Helpful?
6 Thank mags2198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Renew_by_Aston, Director of Marketing at Hotel Renew, responded to this review, September 25, 2013
Aloha and a big mahalo. Thank you so much for your kind and thoughtful words. We really appreciate it. We’re glad that you chose to stay with Hotel Renew by Aston and would love to have you stay here again. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (364)
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Sydney
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 29, 2013

Stayed for a week here, relocated from Aston Waikiki due to better deals.

The place is much newer hence it's name. Very clean and quite classy.

The only down side was the sink tap which was somehow leaked so we could not used the bathtub..the maintenance guy attempted to help but they could only do so much.

The staff at the counter check in was very professional and smiles all the time and greet you everytime you step in to the hotel, because you're in the service industry!

Internet was quite slow but it was free so we weren't so fuss about it. Breakfast was continental style so it was boring.

On one day I had to repeatedly asked for the housemaid to clean our room apparently she forgotten and said she was going to do it..?

Location was great and there is a trolley (tourist bus) right outside Aston Waikiki (next door).

I would definitely come back and visit this place again!

Room Tip: facing the beach of course. And make sure you ask the maid to clean your room!
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank em7nara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Renew_by_Aston, Director of Marketing at Hotel Renew, responded to this review, September 25, 2013
Aloha and mahalo for choosing to stay at Hotel Renew by Aston. We apologize that you ended up relocating, but we’re very happy that you chose to stay with us. I’m sorry to hear that you had some challenges with the cleaning of your room. We will be sure to pass your comments on to our management team. Thank you for contacting maintenance regarding your sink. We encourage our guests to visit our friendly front desk team as we are more than happy to handle any maintenance issues that may arise. Thank you for your recommendation as we’d love to have you stay with us again. Thank you for your time and we hope to welcome you again in the future.
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San Diego, California
Level 5 Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 28, 2013

This is a great hotel with no amenities.
The value of it is that you are just few steps from Waikiki beach and Waikiki shopping district; the hotel itself is very comfortable, new and well kept.
The drawbacks is that is not a water front property and has no swimming pool, trendy bar or restaurant. Guests have access to a small restaurant/bar/lobby right by the reception area.
A great thing is that you don't have to pay front water hotel prices and you are right there.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wade C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Renew_by_Aston, Director of Marketing at Hotel Renew, responded to this review, September 25, 2013
Aloha Luis. Thank you so much for choosing to stay with Hotel Renew by Aston. We welcome and appreciate your comments. While we don’t have a pool or restaurant on property, we do offer our guests convenient access to a full-service fitness facility and two resort pools nearby, and there are numerous casual and fine dining restaurants located just steps away. Thank you for your time and we hope to welcome you again in the future.
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Sydney, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 26, 2013

Not what we expected out of a boutique hotel. The customer service is great however it stops there. The rooms were noisy, hot and stuffy. The toilet overflowed and the air con was faulty. Sadly, we couldn't wait to leave this hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Larissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Renew_by_Aston, Director of Marketing at Hotel Renew, responded to this review, September 25, 2013
Thank you so much for choosing to stay with Hotel Renew by Aston. We welcome and appreciate your comments. We are sorry to hear of your disappointment and would love to welcome you back for another stay. We understand how important a good night’s rest is and always do our best to make our guests comfortable and happy. Please visit our friendly front desk team as we are more than happy to handle any maintenance issues that may arise. Thank you for your time and we hope to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestonpans, United Kingdom
Level 4 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 23, 2013

This was our first stop on our honeymoon trip and we were treated fantastic. From the moment we arrived to the second we left the staff were all very friendly and helpful. The location is perfect and the rooms, whilst noted in multiple other reviews are not large enough to swing anything bigger than say a medium sized cat around - and this may bother some, I wouldn't concern yourself over it. The beds are huge and the room has everything you need - shower/bath. Big screen LCD TV, fridge and free in-room wifi that was for the most part fast and reliable. Safe in the room was free to use and this was a welcome touch.

The complimentary breakfast was a great way to start the day and although it doesn't vary wildly it means you can rely on it if you are a fussy eater like I am!

Valet parking was available, which we didn't use as parking was free on Kalakaua Avenue, Monsarrat Avenue and Paki Avenue (towards the zoo/park) between 6pm and 10am. Its popular though so expect to have to drive around a bit looking for a space. Watch for the red kerbs though - those are lifeguard spots and had more strict restrictions applied.

If you couldn't blag a space there there is a multi storey attached to the other Aston just the next block up from the beach on Paoakalani Avenue (same as hotel) $17 is still cheaper than the hotel if you are tight like me!

Seen previous reviews suggesting cars, especially convertibles would get broken in to. We didn't have any issues in the 5 days we had the car - a 2013 Mustang from Dollar (also recommended)

Only negatives that I would mention would be the air conditioning in the room (whilst cold, it makes enough noise to wake the dead - but you get used to it) and the street noise early in the morning. We were on the 5th floor and it was audible with window shut - higher up may get on better)

Wouldn't let either of the above put you off, Hawaii is a lovely, relaxed place and the hotel is well placed to enjoy all of Waikiki and the rest of the island! Many thanks to the staff for making our visit special with the champagne on arrival!

Room Tip: City view suffer street noise (we were on 5th floor) try higher or sea view?
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Renew_by_Aston, Director of Marketing at Hotel Renew, responded to this review, September 25, 2013
Aloha Scott. Thank you for choosing Hotel Renew by Aston to celebrate your honeymoon. We’re happy to hear your kind words and will be sure to share them with our team members. We’re sorry to hear that the air conditioning was noisy for you. We understand how important a good night’s rest is and always do our best to make our guests comfortable and happy. Please visit our friendly front desk team as we are more than happy to handle any maintenance issues that may arise. Thank you for your time and we hope to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 22, 2013

This hotel does not disappoint .Staff go out of their way to make your stay enjoyable,A lovely surprise to receive a great cheese and crackers platter as a return guest thank you .Will be back again next year for my 7 day break from Sydney's cold winter .

Room Tip: Pay the extra for an ocean room and on a top floor
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FelicitaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Renew_by_Aston, Director of Marketing at Hotel Renew, responded to this review, September 25, 2013
Thank you so much for your kind words and repeat visits. We love welcoming our guests back and enjoy helping to make their vacation a memorable one. Yes, we’d love to see you again next year for your 7-day break from Sydney’s cold winter weather. Our warm waters and beautiful beaches will be here waiting for your return. A big mahalo and we look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bermuda
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 20, 2013

This was our first trip to Honolulu and we couldn't have chosen a better hotel. We stayed at Hotel Renew from Aug 01, 2013 until Aug 07, 2013 and it was fantastic. From the location down to the staff, we loved everything. We were presented with a bottle of champagne on our first night and were quite surprised. The hotel is small and very charming and our room was clean, modern, comfortable and adequately sized. The decor and ambience of the hotel were modern and very nice. Breakfast consisted of fresh fruit salad (pineapples, melon, grapes, strawberries, etc) and pastry (croissants, muffins, etc) and very tasty pineapple juice. This got us started on the right foot each day. The hotel's location was perfect. There is no need to hire a car. The hotel is within an extremely short walking distance from the beach (2 mins), shops, restaurants, zoo and transportation to the mall. The stop for the pink line/trolley to the mall is just outside of the hotel. The fare is $2 per person ($4 per person round trip) and it is approximately a 15 min ride to the mall. The staff was extremely friendly, courteous and accommodating. On the night of my birthday, there was a platter of crackers and cheese in our room for me along with a birthday card. On the next night, the night of our anniversay, there was a bottle of champagne, with ice and glasses along with another card awaiting use in our room. We really appreciated the personalized touch. Our room was cleaned on a daily basis and the room attendant was also very polite and friendly. We would recommend this hotel to anyone travelling to Honolulu and we will definitely be returning to Honolulu and also to this hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aliboo_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Renew_by_Aston, Director of Marketing at Hotel Renew, responded to this review, September 25, 2013
Aloha and mahalo! We’re glad that you chose to stay with Hotel Renew by Aston for your first trip to Hawaii. We’re happy that we were able to make your vacation memorable. Thank you for your thoughtful and amazing words. We’d love to have you visit us again for your birthday and anniversary! Take care and mahalo nui loa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Renew

Property: Hotel Renew
Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815-3708
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Business Hotel in Honolulu
#14 Romantic Hotel in Honolulu
#18 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Renew 3*
Number of rooms: 72
Official Description (provided by the hotel):
At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more   less 
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Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew Hawaii/Honolulu

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