We first stayed at this Hotel in January 2007. It's rating then was only a 2 Star Hotel, but what made it stand out then, was the excellent Customer Service provided by Head Housekeeper Leonor Wong. Sadly, Leonor left this hotel 2 years ago, but her training of the Front Desk staff is still very much in evidence. Special mention this time to Chris & Adam, who were just super friendly & helpful, but Kudos must go to Jackie, who bent over backwards to make sure we were comfortable in our room, found the best places to eat, went on the right buses to go to the Mall & just generally made any question we had, no trouble to find the answers.
The rooms have certainly changed since 2007 with some nice renovations to them, also the front lobby. My husband & I were on a cruise to celebrate our 35th Wedding Anniversary & then stayed 3 nights at the hotel after the cruise. The Management acknowledged our special occasion, by sending a small plate of cheese, meat & crackers to our room.
Apart from the great customer service, it's the location of this hotel to Waikiki Beach. It is less than half a block & is quite reasonably priced, I imagine. I have to admit, I liked the prices in 2007 better. And as mentioned by others, the Continental Breakfast is really just juice, danish & sweet rolls. But, a great bonus as before, we were able to have our luggage kept secure for us by the Hotel, while we spent our last day in Honolulu & then were given the use of a room to shower, change & get ready for our late night flight back to Canada. Would I still recommend this Hotel? Absolutely.
- Official Description (provided by the hotel):
- At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more less
- Reservation Options:
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- Also Known As:
- Renew Hotel Honolulu
- Ocean Tower Hotel
- Hotel Renew Hawaii/Honolulu