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“Great food, ambivalent servers”
Review of Nico's Pier 38

Nico's Pier 38
Ranked #43 of 2,405 Restaurants in Honolulu
Certificate of Excellence
Cuisines: American, Seafood, Hawaiian
More restaurant details
Restaurant details
Good for: Local cuisine, Families with children
Dining options: Breakfast, Late Night, Dinner, Lunch, Takeout
Description: Located at Pier 38 in Honolulu, by day, Nico's offers harbor views and fast food seafood in open air dining room or outdoor lanai. At night, Nico's is a full service restaurant with harbor light views, a full bar and the freshest seafood in town. There is a fish market within that offers sashimi platters, a poke bar and fresh Hawaiian food daily.
Evergreen, Colorado
Level 4 Contributor
34 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Great food, ambivalent servers”
Reviewed March 31, 2013

My family ate at Nico's and enjoyed the food, but found the wait staff to be lazy and disinterested in earning a tip. We had two diners in our party that are gluten-free, and appreciated that some of the menu items were labelled as gluten-free. However, when we tried to inquire as to the modifications, we received the following responses from out waitress - " I don't know, the kitchen doesn't tell me what they do to the dish" or "If you want your food to be gluten free, just order the dish" or "this our last piece of the gluten-free dessert, you are lucky".

We finally got the kitchen manager to come out and he was fantastic. He clearly knew what was in each dish, and gave us some additional options.

We know that it is hard for restaurants to offer gluten-free options, and it is also hard having to be on a gluten-free diet. Neither is made easy when the wait staff is ambivalent to the concerns of the customers. Our tip certainly reflected that service.

However, when we received our food, it was excellent.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Gr8BritinUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juliana C, Manager at Nico's Pier 38, responded to this review, April 3, 2013
Thank you for this very detailed and constructive review. This nicely constructed feedback is vital to us to improving the customer experience and to inspire and provide knowledge and tools to our servers. We will definitely attend to these issues. Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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cringer1124
Level 5 Contributor
52 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Fantastic!”
Reviewed March 27, 2013

We found Nico's while on a 2-week stay in Honolulu...So great we went back twice! Absolutely beautiful view of the harbor and Waikiki, and the food lives up to the scenery. The seared tuna with fries and wasabi aioli was excellent. Amazing fish tacos as well. A must if you are on Oahu!

  • Visited August 2012
    • Value
    • Atmosphere
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    • Food
Helpful?
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunswick, Maine
Level 5 Contributor
95 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Great lunch”
Reviewed March 26, 2013

I'm here for Navy duty. Some of the officers I worked who live on Oahu took me to Nico's for lunch. As a Mainer, I am particular about my seafood. Nico's is amazing the fish is fresh, well cooked and reasonably priced. Not the easiest place to find, but when you do you will be very happy.

Visited March 2013
Helpful?
Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnston, Iowa, United States
Level 2 Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Great place, fresh fish”
Reviewed March 24, 2013 via mobile

We ate here our last night in town. Great view, love the openness! Food was fantastic. We are always looking for good calamari! We usually dont get desserts, but we did and all 3 desserts were very generous in size and of course great! Love the market that is attached too! Would be great if you had a kitchen to prepare food yourself.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Level 4 Contributor
31 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Lot's of hype, but not so great”
Reviewed March 23, 2013

We found the menu to not have many options. My husband felt there was too much breading on his fish. I had a pizza, and it was just alright.

Visited October 2012
Helpful?
1 Thank ChickieTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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