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“True American experience”

The Cheesecake Factory
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Ranked #10 of 124 Dessert in Honolulu
Certificate of Excellence
Cuisines: American
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Restaurant details
Good for: Large groups, Families with children
Dining options: Late Night, Dinner, Lunch, Breakfast, Delivery, Reservations, Takeout
Neighborhood: Waikiki
Description: The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Reviewed 4 weeks ago via mobile

30 minutes waiting to have a table: it was ok. It was extremely cold inside and very noise. The menu has more than 100 plates, which is very complicated to choose. The lemonade were awesome. The salads were good but not grey. The so expected cheesecakes were nice (pumpkin and original), but not extraordinary for European taste: The thing the plates before were so big that you are not very hungry once you arrive to the dessert. The waiter (David) was extremely nice! In general we were please because we knew it was an American experience not to miss, but we will not come back.

Thank AnaMBO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the time to provide such detailed feedback about your experience and sharing some opportunities with us. We're glad our team provided excellent service and thank you again for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 - 138 of 12,038 reviews

Reviewed 4 weeks ago

I really don't know what is a good time to go for dinner to this enormous restaurant. It's constantly busy from 5.30pm until at least 9pm.Be prepared to wait if you go during these times.
The staff are always attentive and the menu doesn't really excite me. The servings are huge and I find that off-putting. If you're starving, this is the place to visit.

    • Value
    • Service
    • Food
Thank gmw13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

We are sorry your experience was not better than average! Next time, if there is anything that can be done to improve your experience, please let our managers know so we can make things right while you are still dining with us. Thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We lucked out with 2 seats right away at the Bar because the regular wait was well over an hour. Despite the busy atmosphere our food was quite good and very large portions. If you like value and can take the waiting this is the place.

Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thanks for your review, David! We greatly appreciate it! We know long waits can be frustrating, so we suggest coming in either in the morning or later in the evening for a shorter wait. Thanks again and we look forward to seeing you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I think I had my best meal in Honolulu here. We went for lunch and were seated immediately. Being open air, the condensation of the AC overhead caused a constant drip on our table. They should figure out some solution to that issue. That and the very dark restrooms were my only "complaints".

I had a chicken salad sandwich, lunch portion, which was served with salad and french fries; the portion size was big and everything was delicious.

Normally I only enjoy the dessert at The Cheesecake Factory, but at this location, the food was the star.

    • Value
    • Service
    • Food
Thank Anniebelle38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

We are so sorry to hear that you were not fully satisfied with your visit! We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever is possible to make things right! Thank you for your review and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

was here in October 2018 twice, once for a steak and the other time for a hamburger and left very satisfied both times. The food here is great as well as the service. The desserts are phenomenal too. Only 2 things bothered me here. One is the lighting is so bad you are going to need the light on your cell phone to read the menu. The other issue is the temperature. It's literally freezing in this place,and I'm not a guy that EVER has this problem. It' Hawaii and its hot outside, but I was shivering both times in this place. If they turn that air down a little bit, the experience would be much better. All in all, a great place in Waikiki to grab a bite and not break your wallet!

    • Value
    • Service
    • Food
Thank Craig3277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

We are so sorry to hear about your experience! We want all our guests to feel comfortable dining with us, and we're so sorry it felt too dark and cold! We hope you can give us another chance, and next time, please let our managers know if anything can be improved so that we can do whatever is possible to make things right! Thank you for your review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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