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“Better than ***”
Review of Aqua Palms Waikiki

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Aqua Palms Waikiki
Ranked #57 of 84 Hotels in Honolulu
Melbourne, Australia
Level 5 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Better than ***”
Reviewed May 26, 2014

Had 3 nights here as a stop over for USA mainland. Think it is rated *** but is much better. Yes it is old and dated (as most in Waikiki are) but is improving. We arrived 8am and early for check in. Bags were left and strolled waikiki beach for first time. First thing you notice is hotels location. 3min walk to beach. Hilton with all its grandeur and amenities opposite and a array of eateries and coffee shops. Fine dining to pizza and Maccas. Snooze on beach and then early check in which wasn't a problem and no charge. Staff are terrific and very helpful. Johnny at concierge is a gem. Room clean tidy and bed very comfortable. Decor dated and minor permanent stains on carpet and lounge, but still clean. Great buffet breakfast 2 doors up at coffee lounge. ABC store round corner. Just everything u need is within a block. Thankyou Aqua Palms, I give u **** .

Room Tip: Works happening in an adjacent rear block, but doesn't interrupt sleep. Just get up early about...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Cookster56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, June 5, 2014
Aloha Cookster56:

Mahalo for taking the time to share your recent stay at the Aqua Palms Waikiki.

It is great to hear that you enjoyed your stay and that the staff was very friendly and helpful. I will be sure to share your comments with Johnny from the concierge desk.

We hope you took home fond memories of your stay with us and that you enjoyed the rest of your vacation on the mainland!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (372)
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English first
London, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 26, 2014

Good little hotel, about a 10 minute walk from the centre of Waikiki/beaches/large shopping centre with all brands. Friendly staff. Free drinks downstairs. Next to an IHOP for a cheap breakfast. Rooms were nice with a massive TV and hundreds of channels. Beds were very comfortable and clean. Pool was nice but was in shade in afternoon. Best thing was the hotel let us check into our room at 8am after an overnight flight. Would stay here again as price was very reasonable for Waikiki. Booked through Expedia.

  • Stayed May 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jake T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, June 5, 2014
Aloha Jake T:

Mahalo for taking the time to share your recent experience at the Aqua Palms Waikiki.

I'm glad to hear that you enjoyed your stay with us and we were able to accommodate your early check in after a long over night flight. We are happy to accommodate early arrivals as long as we have rooms available!

All of the staff and management of the Aqua Palms Waikiki hope you took home fond memories of your stay in Waikiki and will give us another opportunity to serve you again in the future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 25, 2014

We stayed at Aqua Palms recently for part of our honeymoon, and thoroughly enjoyed our stay. We booked a package through their website for a room with breakfast included (from the IHOP downstairs), which worked out wonderfully, as it meant that we didn't need to add the cost of breakfast every day (which can work out reasonably expensive in somewhere like Honolulu).

Our room was clean, tidy and had a nice view of Diamond Head, with a partial view of the water. We were on the 10th floor, so it was also pretty quiet, and you didn't get much street noise. The location is a little out of the "main stretch" of Waikiki, but in a way that's quite nice, because you don't get all the craziness, and it allowed us to walk off all the food and drinks we had!

This hotel was a great option for us for the price - and with the location there were car rental places nearby, The Bus (Honolulu's transportation system) was right outside. There were also lots of restaurants within a 5-10min walk.

The staff were very friendly, knowledgeable and suprised us with a lovely note and present for our honeymoon when we arrived. They also knew where best to buy things, and also the easiest way to get around (The Bus is amazingly simple to use!).

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank KatieA978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, June 5, 2014
Aloha KatieA978:

Mahalo for sharing your recent stay at the Aqua Palms Waikiki and Congratulations on your recent wedding!

I'm glad to hear that you enjoyed the hotel, it's location and staff.

We hope that you will make the Aqua Palms Waikiki the place you to stay to celebrate your anniversary every year to come!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 22, 2014

Stayed in this hotel from 13-19 May 2014. My husband and I decide to stay here instead of Hawaiian Hilton because it's cheaper and also it's just a road away from Hilton. I'm glad we did. The staff was friendly and helpful especially the reception staffwhom I often turned to for directions around Oahu. Breakfast was provided as well which was pretty good: we were given choices of oatmeal, French toast or pancakes with sausages at the IHOP restaurant every morning. The restaurant serves pretty good food as well though I prefer Wailana cafe which was just a 2-3 min walk away. I highly recommend Wailana especially if you are staying here or at Hilton. They serve delicious food!

The room that we stayed was 824 and it was on the 8th floor with the partial ocean view. Well the view wasn't that great as it was blocked by Hilton. I'm not that particular as we don't stay in the room long anyway. The bed was a huge king size bed which was comfy and clean with a big LG tv on the wall facing the bed. The channels on the tv were pretty good as well. I watched quite a number of movies and South Park on it. There was a sofa next to the bed which was quite comfortable but it was slightly torn though.

The bathroom was decent, it was not as big as I had hoped but it was good enough. Bath and face towels were provided as well as toiletries. Our room was cleaned everyday by the housekeeper who I had a brief talk to. Can't remember her name though but she was a cheery lady and she gave us new towels and toiletries everyday which we were very pleased about.

Overall we had a good stay because of the staff and also we were happy with our room. Also it is in a good location- really near Waikiki beach, Ala Moana center and also the bus stop was just outside the hotel which was really good as many buses stop by at this bus stop.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MaddyMadeline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, June 5, 2014
Aloha MaddyMadeline:

Mahalo for sharing your recent stay at the Aqua Palms Waikiki.

It is nice to hear that you enjoyed your stay with us and that the staff was very helpful. I will be sure to pass along your comments to Teresita, your housekeeper during your stay.

We all look forward to seeing you again on a return visit!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 22, 2014

My sister and I unfortunately had to stay at this hotel for two days while waiting to board a cruise. It came with the package. It was FILTHY, stained bedding and couch, the rugs were dirty and the place overall had a horrid smell. You dont want to have the experience we had. We arrived at 1:00 a.m. to be told by the front desk that while we had asked for two queen beds that management only had to offer us accommodation, and not necessarily what we had booked. Offered a twin and pull out couch, then came up with a king in room 404. Honestly, how can you possible say you had a pleasant stay in a crappy place like this.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank HildaM555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, June 5, 2014
Aloha HildaM555:

Mahalo for taking the time to share your recent stay at the Aqua Palms Waikiki.

I'm extremely disappointed to hear that you were unhappy with your stay and our facilities. Unfortunately, bedding is on a request basis and we do offer rooms with sofa beds and a king or queen bed to accommodate for two bedded requests. We do not have twin beds in any of units.
With that being said, there is no excuse for the lack of cleanliness. Your comments and review have been shared with our housekeeping staff to ensure that they do a better job so that we are able to meet and or exceed all of our guests expectations.

All of the staff and management hope you enjoyed your cruise around the islands and will give us another opportunity to regain your valued patronage.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piedmont, California
Level 6 Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 22, 2014

This is a condominium managed as a hotel - condotel. Prospective guests should be certain of the entity renting the room - Aqua (official manager), private management company, owner, or scam artist. To be safe, rent directly from Aqua off its website. There have been scam artists claiming to be owners or management companies "renting" rooms they cannot, but the "guests" won't find out until they attempt to check-in and are turned away.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank PiedmontWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, June 5, 2014
Aloha PiedmontWalker:

Mahalo for taking the time to write a review regarding your stay at the Aqua Palms last month.

Yes, we are a condotel and Aqua manages the majority of the units in the building. There are some private units that rent on their own and some Realtors that handle rentals for some owners.

To be sure that you are able to enjoy the services of the front desk and housekeeping staff please be sure to book through Aqua.

All of the staff and management hope you took home fond memories of your stay with us and will give us another opportunity to serve you again in the future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 20, 2014

We enjoyed our stay for 10 nights at the Aqua Palms. The location is great! The beach is within walking distance, it's about a 15 min walk to the Waikiki Beach Walk, close to Ala Moana mall, and plenty of restaurants close by. For you Starbucks lovers out there (like myself), there is one located inside the Hilton Village across the street. There are several ABC Stores nearby which was very convenient, especially for last minute things. The rooms are small but clean, beds are comfortable, and the staff are friendly especially the housekeepers! The only downside is the construction site in the back of the hotel, they start really early so it can be loud and nosy at times, just wish the front desk could have advised us during check-in. Also, there is hardly any parking in front of the hotel, it was more of a drive-way, so this made it difficult for picking-up/dropping-off guests. The hotel is located on a busy street, so it was a bit frustrating at times. All in all, it's a great value for what it is, so I would stay here again.

Room Tip: Request a balcony
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lala S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, June 5, 2014
Aloha Lala S:

Mahalo for taking the time to share your experience at the Aqua Palms Waikiki in March of this year.

I'm delighted to hear that you enjoyed the property, it's location and the staff and would stay with us again.

All of the staff and management look forward to the opportunity to serve you again on a return visit.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aqua Palms Waikiki

Property: Aqua Palms Waikiki
Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1602
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Number of rooms: 263
Official Description (provided by the hotel):
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii Convention Center. During your stay, you'll enjoy convenient guest room comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, iHome alarm clock radio, credit card laundry facilities, and a coffeemaker. With our hospitality fee, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), beach towel and chair rentals, Waikiki/Ala Moana Shuttle service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. Also includes access to the fitness center, pool and sundeck with a barbeque grill, and coffee and water service in the lobby. ... more   less 
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Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu

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