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“Good price”
Review of Aqua Palms Waikiki

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Aqua Palms Waikiki
Ranked #57 of 84 Hotels in Honolulu
Reviewed January 15, 2014

We originally booked the cheapest city view room through hotel agency but found out they had special offer on their website. So we cancelled the original booking and booked directly with them to receive 10% discount. The price was already competitive before and with discount it's the cheapest we can expect to pay and stay in Honolulu. The staff was great. They even let us use towels for a day after we checked out. They also found us a king-bed room, though it meant we didn't have balcony and the room was a little bit crowded. The location was nice. Bus stop just outside and near Hilton where many tour buses leave.

  • Stayed: November 2013, traveled as a couple
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Thank Krista H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded January 23, 2014

Aloha Krista Hsu:

Mahalo for taking the time to write a review about your stay with us in November 2013.

It is great to see that you were able to find affordable accommodations that were to your liking.

All of the staff and management look forward to the opportunity to serve you again in the near future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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Reviewed January 14, 2014

After a great deal of research, trying to find the best value hotel within close proximity to all the action, I settled on Aqua Palms Waikiki. I arrived at the hotel around 8.30AM and was promptly checked in and given my room. This was the first stop on my Round the World trip, the service i received from Aqua Palms Waikiki, was second to none. I will definitely consider staying with Aqua Palms Waikiki during future trips to Hawaii.

  • Stayed: December 2013, traveled solo
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2  Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded January 23, 2014

Aloha Scott C:

Mahalo for taking the time to write a review regarding your stay at the Aqua Palms Waikiki.

I'm delighted to hear that we started off your trip around the world in the right way! I'm glad we were able to accommodate your early arrival at 8:30 a.m. and that you did not have to wait until our usual 3:00 p.m. check in time.

All of the staff and management of the Palms hope you are enjoying your trip around the world and will stop and visit with us again one day soon.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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Reviewed January 12, 2014

After much planning and research we booked our 12 day holiday to Hawaii for 12-23 November. After a 16 hour delay due to mechanical problems with our plane, we finally arrived at the Aqua Palms Hotel. Our check in was fast and efficient which was appreciated as we arrived at the Hotel at 1.00am.

We had booked a partial ocean view and were lucky to be on the 10th floor with sunshine on our balcony from early morning until late afternoon and a great view of the ocean. The bedroom and bathroom was very clean, king size bed and pillows so comfortable and room size more than adequate for two people. WiFi in the room was fantastic and fast. The only criticism would be the slightly worn couch and outdated furniture.

The pool was immaculate, reception, housekeeping and concierge staff friendly and helpful. The location of Aqua Palms is ideal for shopping, dining and transport to a number of attractions. We attended the Weekly Manager’s Reception which was another welcoming touch provided by management and staff. If given the opportunity to visit the Waikiki area again, I would certainly stay at the Aqua Palms.

Room Tip: Ocean View room was great.
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  • Stayed: November 2013, traveled as a couple
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1  Thank Sally N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded January 23, 2014

Aloha Sally N:

Mahalo for taking the time to write a review regarding your 12 day stay with us in November.

I'm delighted to see that you enjoyed the hotel and all if had to offer, from the great view to amazing staff.

Yes, some of our furniture is starting to show its age but we just recently completed two model units and will be working with all owners to complete renovation by the end of 2014.

All of the staff and management look forward to the opportunity to serve you again on a return visit.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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Reviewed January 11, 2014

We stayed at the Aqua Palms for 21 nights. We had a great room on the tenth floor. It was clean, tidy and of a good size. We had a corner room, which had been recommeded. The staff here are really great and extremely helpful. The bed was extremely comfortable. We also got a deal that included breakfast at the Ihop next door. This was also really good as well. The location of this hotel is wonderful and across the road from the hilton village and also has a bus stop right outside. The Ala Moana mall is about a 10 minute walk, and there is also a handy Foodland ( a supermarket) around the corner (we discovered this late in our trip) . We thought that the Aqua Palms was great and can't wait to go back ! Thanks to Stephanie and the bellman On Friday night for getting us a taxi at the last minute :) We made our flight !!

Room Tip: Try for a corner room
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  • Stayed: December 2013, traveled as a couple
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1  Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded January 23, 2014

Aloha Samantha M:

Mahalo for taking the time to write a review regarding your recent 21 day stay with us at the Aqua Palms Waikiki.

It is a pleasure to see that you enjoyed your stay and all that the property has to offer.

I will definitely pass along your comments to Stephanie and Les (bellman)!

All of the staff and management of the Aqua Palms Waikiki look forward to the opportunity to serve you again in the near future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

Stayed one night at this hotel before taking the "Pride of America" Cruise. Hotel room is clean and beds are comfortable. All the staff we met are courteous and friendly. We booked the room from Hot Wire web site and got a very good deal. Hotel is located bit far from Waikiki area, but it is about 10 minutes walk to reach there. There are few restaurants close by for meals. Hotel is facing busy Ala Moana Blvd and noise may be an issue for some of the rooms facing the road. We definitely stay in this hotel in future.

  • Stayed: December 2013, traveled with family
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Thank upalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded January 23, 2014

Aloha Upalis:

Mahalo for taking the time to write a review regarding your recent stay at the Aqua Palms Waikiki.

It is great to see that you enjoyed your stay and the friendly staff and would return to stay with us again.

All of the staff and management of the Aqua Palms Waikiki hope you enjoyed your cruise on the Pride of America and will come visit us again soon.

Me ke Aloha Pumehana,
WIth Warmest Aloha,

Patty Maher
General Manager

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Reviewed January 8, 2014

Yes, I chose this little hotel based on reviews. The reviews were right on, in my opinion. The only BIG negative was I booked on the Aqua website and received a military/gvt rate as my husband in active duty military. They showed a rate of $140ish before taxes per night, we booked two nights, I paid for the 1st night upfront. Upon checkout, he tells me I owe $204, when I asked why the price difference he simply stated "oh, your rate changed". What could I do at this point, I'm not a cheap person so I wasn't about to argue, so I paid it. But, I've never had that happen at any hotel/motel I've stayed and wouldnt stay again simply for that reason. Positives: fantastic staff, clean hotel, great location. Negatives: Tiny pool, showers and faucets need updating

Room Tip: The higher the floor the better.
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  • Stayed: December 2013, traveled as a couple
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2  Thank LovelyDove2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded January 21, 2014

Aloha LovelyDove2014:

Mahalo for taking the time to write a review regarding your recent stay with us at the Aqua Waikiki Palms.

Our rates do fluctuate on a daily basis depending on occupancy but this should have been advised at the time of making the booking. That being said, please contact me directly so that I can take a look and your reservation and rates and assist you to resolve this matter.

I don't want you to go away with a negative feeling about the hotel.

Hopefully we can resolve this so you will come stay with us again.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

This hotel is right across the street from the Hilton at a fraction of the cost. Bus at the door. 15 minute walk to Ala Moana Shopping Centre. Restaurants and shops close by. Beach close by. Tour desk in the lobby. This is a small, manageable hotel with 2 elevators and we stayed a week. Our room was small but suitable to our needs. Our balcony faced a construction site but didn't bother us as we didn't sleep in after 7am and they were gone by 3pm so as we used the balcony after that. We used the pool once - it is small and in the shade. Beds were comfortable. Everything worked in the room and it was quiet. Housekeeping was fine. The room needed updating with more storage and larger bathroom but for just sleeping there it was fine. The welcome party on Thursday was great with snacks, a drink and music and a chance to meet other guests. It is a very nice touch for them to do that for their guests (thank you Patty). Would book this hotel again.

Room Tip: Quiet room is away from the city street and higher up.
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  • Stayed: November 2013, traveled with friends
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Thank travelbunny09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded January 21, 2014

Aloha Travelbunny09:

Mahalo for taking the time to write a review regarding your stay at the Aqua Waikiki Palms.

I'm delighted to see that you enjoyed our location and the Thursday evening Manager's Reception. I enjoyed the picture of the three of us.

We look forward to the opportunity to serve you again in the near future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aqua Palms Waikiki

Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1602
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Honolulu
Price Range: $135 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Number of rooms: 263
Official Description (provided by the hotel):
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii Convention Center. During your stay, you'll enjoy convenient guest room comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, iHome alarm clock radio, credit card laundry facilities, and a coffeemaker. With our hospitality fee, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), beach towel and chair rentals, Waikiki/Ala Moana Shuttle service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. Also includes access to the fitness center, pool and sundeck with a barbeque grill, and coffee and water service in the lobby. ... more   less 
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Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu

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