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“Super Staff!”
Review of Aqua Palms Waikiki

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Aqua Palms Waikiki
Ranked #57 of 84 Hotels in Honolulu
Reviewed August 5, 2013

Both my husband and I appreciated all the help and advice given to us while we were at the hotel. Knowing where to go and how easy it was to get there, made a big difference in getting around especially since it has been such a long time since we were here (over 30 years ago for us) and still single! Having a clean, safe and comfortable place was also very nice. I was glad that the other hotel suggested we stay here for the time that we could not stay at their place and that they made the arrangements for us here. This has made it a very memorable trip for us - Mahalo! Thank you!

Room Tip: We were on the top floor which was quieter.
  • Stayed: July 2013, traveled as a couple
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2  Thank noel t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded August 12, 2013

Aloha Noel T:

Mahalo for sharing your recent experience at the Aqua Palms Waikiki.

I'm delighted to hear that another hotel referred you to us and that our staff treated you like you were part of our ohana (family).

Lots must have changed since you were here 30 years ago!

We look forward to serving you again in the near future!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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632 - 638 of 1,899 reviews

Reviewed August 2, 2013

You can't go wrong staying at this place. They upgraded us to Jr. Suite at a low price and we were so comfortable. Love the cafeteria at the corner with their Sr. discounts and their banana pancakes! Everyone is so nice at the Aqua Palms!

  • Stayed: July 2013, traveled with family
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1  Thank MOHope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded August 12, 2013

Aloha MOHope:

Mahalo for writing a review regarding your recent stay at the Aqua Palms Waikiki.

I'm delighted to hear that you were treated with the "True Aloha Spirit" for which we are known.

The coffee house on the corner is called Wailana Coffee House and all of our Aqua guests get a 10% discount both there and at the IHOP restaurant located in our lobby by showing your room key.

All of the staff and management look forward to serving you again on a return visit!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013 via mobile

+ friendly staff
+ luggage storage was no issue and free
+ well situated (10' walk to the beach)
+ value for money (however, we got a great last minute deal)

what could be improved:
exchange some furniture, in particular the matresses

our conclusion: we would stay there again

  • Stayed: July 2013
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2  Thank swisscouple1983-rtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded August 12, 2013

Aloha Swisscouple1983rtw:

Mahalo for taking the time to write a review regarding your recent stay at the Aqua Palms Waikiki.

We are delighted to hear that you enjoyed your stay and would stay with us again!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

There are good aspects (cost, location) to this hotel, but you need to be prepared that air conditioning is NOT one of them. We booked the Aqua Palms for July 20-22 before flying on to Maui,and I chose the hotel after previously staying at Aqua Ilikai Hotel, also in Honolulu, last September.

I chose the Aqua Palm for the price and location, both of which were good for peak season in Honolulu (mid- to late-July). However, the air conditioning is terrible. Not just a little inadequate -- truly awful. The humidity level in our room was extraordinarily high, easily 70 percent. When I reported it to the front desk late the first night, the staff member gave me a fan to use until maintenance could fix the AC. Thank goodness for the fan or I don't think we could have slept at all.

The next morning, I put in another request for maintenance to check the AC and to open the broken safe in our room. A maintenance staff member came to our room right away, but when I mentioned the AC, he sheepishly admitted that no one would be fixing it. I was left with the impression it was either too costly a fix or not a priority because it was a major system problem. The halls are cooler than the rooms, possibly because they have separate wall units. Too bad they can't add those in the rooms. We kept the fan and limped through our second night, but after we took showers and packed the next morning, we were so sweaty and hot that we couldn't get out of the Aqua Palms fast enough.

I found the front desk staff to be kind and sympathetic about the lack of air conditioning. The front desk area was sweltering, too. As compensation for our discomfort, the $25/day self-parking fee was deducted from our bill. At $200/night, it probably wasn't really enough for how miserable we were, but I just wanted to leave.

If you can handle no air conditioning, then this hotel is probably OK for you. It's not fancy, but it's passable. We liked the location, but if you're only in Honolulu for a few days, you can probably just stay further out from Waikiki and save money that way. If I had known about the AC problems before I booked, I would have gone elsewhere.

One more thing: I'm not sure this hotel has an option for two double beds. We had two rooms for six people, and in both rooms, the second bed was a very uncomfortable sofa sleeper.

Room Tip: Be aware that if you have more than two people in your room, someone will be sleeping on a sofa bed.
  • Stayed: July 2013, traveled with family
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1  Thank TravelingJayhawks16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded August 12, 2013

Aloha TravelingJayHawk:

Mahalo for taking the time to write a review regarding your recent stay at the Aqua Palms Waikiki.

Please accept my sincerest apologies for the problems with the air conditioner. A part broke down and it was back ordered and had to be flown in from the mainland. The problem has been corrected.

You are correct when saying that our location and price are one of the best deals in Waikiki.

All of the staff and management hope you enjoyed your stay in Waikiki and will afford us another opportunity to regain your valued patronage.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013

We have stayed at the Aqua Palms 5 or 6 times and have always been pleased with the location, amenities and service. This past time we stayed in the one bedroom suite and it was awesome...great view and many extras. The staff is helpful and friendly and the manager, Patty, goes out of her way to make sure our stay is always pleasant. If you are looking for a great location and reasonable prices, you can not find a better place to stay than the Aqua Palms.

Room Tip: Ask about road and construction noise and they will advise the best rooms.
  • Stayed: July 2013, traveled with family
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2  Thank Barb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded July 29, 2013

Aloha Barb B:

Mahalo for sharing your recent stay at the Aqua Palms Waikiki.

It is always a pleasure to have you come back and stay with us!

All of us at the Palms look forward to seeing you again on your next visit!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

We were originally supposed to stay here for 6 nights while on Oahu. We had our travel agent move us after one night. The rooms were hot - the hallways were cool, but not the rooms. I do not function without air conditioning. They kept telling us they were working on it, it should be better, blah, blah blah. After I talked to the head of maintenance, I found out that the entire chller was down - but why were the halls cool and not any rooms? He couldn't explain that. The rooms are small for 3 of us. Two would have been okay. Cheap wicker furniture, very frugally furnished.

Good parts: good location by the Hilton Hawaiian Village. Great local diner a block away (Waimea Coffee House). Lots of buses and shuttle stop at this hotel.

Room Tip: Pick a different hotel.
  • Stayed: July 2013, traveled with family
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1  Thank GORDONCHICK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded July 29, 2013

Aloha Gordonchick:

Mahalo for taking the time to write a review regarding your recent experience at the Aqua Palms Waikiki.

I'm disappointed to hear that we did not live up to your expectations.

All of the staff and management hoped you were able to enjoy the rest of your stay in Waikiki and will give us another opportunity to regain your valued patronage.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

Having walked past Aqua Palms on other trips I decided to give it a go for a two nights stay whilst traveling from Oz to Vegas via HNL. Staff at check in were nice, but didnt go out of their way to ask if we needed anything, or even if we had been to Waikiki before.

We booked two rooms for three people, but the couple were given the room with the smallest double bed I've seen in a long time, and the single room person was checked into the room with the queen size bed.

The rooms are a bit dated, but in saying that - they are clean and comfortable. Bathrooms are standard hotel bathrooms, with the free hotel amenities.

Location - yes its on a busy road, but it wasnt noisy. The bus stop to Ala Moana is right out the front, but really its a ten minute walk and a nice walk. There are a decent amount of places to eat around Aqua Palms, and Ihop for a breakfast is always fun.


Would I stay here again - sure.

  • Stayed: June 2013, traveled with friends
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1  Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this reviewResponded July 29, 2013

Aloha col5353:

Mahalo for taking the time to write a review regarding your recent stay at the Aqua Palms Waikiki.

I am disappointed to hear that the front desk did not reach out more to see if you had been here before.

Location is a big selling point for us with our close proximity to the beach, restaurants, and shops.

I'm delighted to hear that you would stay with us again and look forward to having the opportunity to serve you again in the future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aqua Palms Waikiki

Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1602
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Honolulu
Price Range: $125 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Number of rooms: 263
Official Description (provided by the hotel):
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii Convention Center. During your stay, you'll enjoy convenient guest room comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, iHome alarm clock radio, credit card laundry facilities, and a coffeemaker. With our hospitality fee, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), beach towel and chair rentals, Waikiki/Ala Moana Shuttle service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. Also includes access to the fitness center, pool and sundeck with a barbeque grill, and coffee and water service in the lobby. ... more   less 
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Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu

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