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“Good value and location” 4 of 5 bubbles
Review of Aqua Palms Waikiki

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Aqua Palms Waikiki
Ranked #54 of 84 Hotels in Honolulu
Northallerton, United Kingdom
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good value and location”
4 of 5 bubbles Reviewed January 27, 2013 via mobile

This was our base for our first 3-nights of our Hawaiian holiday and it turned out to be a good choice. As we were planning to move onto the other islands after the weekend we didn't need a resort type hotel for this visit. We booked a city view room (see photo for the view) from the UK via lastminute.com and the checkin went without problem. We were allocated room 1125, just below penthouse level. Initially we were a little disappointed with the room's basic look and feel but it was late at night and we weren't in the best frame of mind as the flight from mainland USA had been a bit rough. By the morning the room although a bit dated in terms of decor looked and felt a lot better and probably in keeping with the pricing and rating.

The bathroom was pretty small with a reasonably powerful shower above the bath tub. Think the room had a small fridge (how soon you forget when in various hotels or is it age!), plus coffee maker (one sachet provided) but no kettle for tea etc. Decent sized and comfortable bed plus a small settee. Small balcony with chair. The only downside to the balconies is that one or two people had some sort of cooking facilities (eg similar to electric woks) on theirs and so the smells tended to waft into our room on occasions. Can't really blame the hotel for that though.

Room cleaning was a bit haphazard. The first day was maybe partly our fault as we were in and out of the room on a few occasions and maybe missed our 'slot'. But on the second day we were out from 6.30am until 3.30pm and it hadn't been cleaned by then. Got a knock at the door just after that to clean the room but by then we'd just got in we're showering etc so it wasn't cleaned then, so in effect it wasn't cleaned / serviced at all during our stay.

Free coffee was available from the reception area, just help yourself. Various other varieties were available at a small cost. The concierge (Shane I think) was very helpful and the tour we booked via him to Pearl Harbour was very good value.

Five minute walk to Waikiki beach and generally the hotel was in a nice area with a diner iHop and other cafes / restaurants next to it. Plus ABC stores within a couple of minutes. Despite the cleaning issues we would stay again as it was a good base for the area.

Stayed January 2013, traveled as a couple
Helpful?
1 Thank Gary_n_Kris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 8, 2013
Aloha Gary_n_Kris:

Mahalo for taking the time to write a review about your recent stay at the Aqua Palms Waikiki.

I'm disappointed to hear about the housekeeping concerns and will definitely follow up with our Executive Housekeeper.

All of the staff and management are please to hear that you would stay with us again and look forward to the opportunity to serve you!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,851 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (364)
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English first
Edgerton, Wisconsin
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

We paid about $130 a night and felt like it was a good deal. It is clean, comfortable and the location is good. It is however, an older hotel but nicely maintained. It is on a main bus line. It is located next to the Hilton complex and is in walking distance of much of the downdown.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 8, 2013
Aloha Jim R:

Mahalo for taking the time to write a review about your stay at the Aqua Palms.

I'm delighted to hear that you enjoyed your stay and thought it was a good value.

All of the staff and managerment of the Aqua Palms hope you were able to take home fond memories of your stay with us and give us another opportunity to serve you in the future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeville, Hawaii
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

I live and work in Hawaii. When I stay in a Hawaii hotel, I don't care about the view (I view the ocean and mountains from my home), I care about the hotel's location, cleanliness, comfort, the ease of getting from my car to my room and the attitude of the staff. The Aqua Palms does well in almost all of these categories for me as a business traveler and as a comparative value, I would say that it is worth considering as a vacation hotel, too. Understand first that the location of the hotel on Ala Moana Blvd, is pretty good. The hotel is not in the heart of Waikiki but it is located two blocks from the union of the two primary roads in Waikiki. It is near restaurants, Ala Moana Shopping Center (once the largest outdoor mall in the US), and easily accessible to the beach (a brief look at pedestrian traffic outside the hotel shows locals carrying their surfboards to the beach ... its got to be nearby, right? And it is.) The hotel is clean. First tipoff about any good hotel: how clean is it? The Aqua is clean! My room was also comfortable, not large but big enough, with a usable and (again) very clean bathroom. The absence of a light in the dark shower was not to my liking but of little importance overall. The hotel's only negative is the parking. Parking a car larger than an economy car would be problematic for me and the hotel needs to figure out an alternative to making a guest return to the car after check-in so that the guest can put a parking pass on the dashboard. It was bad enough for me traveling alone ... I can't imagine what a father with two tired kids and an exhausted wife would feel like. And finally, if you want to know something about ALOHA, wait until you meet the housekeeping staff. They smile, they laugh, they truly seem to want you to be happy. Just thinking about the smile on the face of the woman that cleaned my room one day makes me laugh even now! The same is true for the front desk team and even the Expedia Activities concierge in the lobby! Oh! and some reviewers say they had to pay for the internet but I didn't. I don't know why but the in-room internet in my room was free. So despite the non-view, the absence of rolling surf outside my window, it all works. For business? Absolutely. For tourists? It's good value and well worth strong consideration.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 6, 2013
Aloha Thomas B:

Mahalo for great and detailed review about the property, it's location and the staff!

It brings a smile to my face hearing you talk about the housekeeping staff and saying that even as you think of her you are still laughing!

All of the team strives to give the best guest experience and I'm delighted that our housekeeping staff was able to do so.

We look forward to serving you again on a return visit!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheaton, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

We had 2 rooms and we were on the same floor so it was great for logistics for us to meet and head out together. King size bed in our room was very comfortable. We liked being close to the Wailana Restaurant. The food was great and cost affordable. We loved the free coffee, lemon water, apples and newspaper. It helped us start the day off right. The staff were very friendly and helpful. We like staying on the periphery of Kalakaua Ave where the it was less crowded. We had a great time. I would recommend to any of my friends and acquaintances to stay at the Aqua Palms Waikiki.

Room Tip: Rooms away from Ala Moana Blvd were quieter. I was wonderful returning at night to relax and sleep...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pikes1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 6, 2013
Aloha pikes1948:

WOW! A five star review, how awesome!

We greatly appreciate you sharing your recent stay with us and I'm delighted to see that you were accommodated in rooms on the same floor.

We look forward to serving you on a return visit!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duesseldorf
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 16, 2013

The hotel is central located in Waikiki, next to the Hilton Village.
It is clean, th rooms are nice.
The bathroom is a little bit small but ok.
You have free internet access in the hotel lobby. Parking costs 20$ a day.
It is a little bit louder at this main street, but I can recommend this hotel to people, which are on the road during the day and don't want to pay too much.
The pool is small - on the second floor - and the hotel has no beach access.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Verena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 6, 2013
Aloha verena h:

Mahalo for sharing your recent stay at the Aqua Palms Waikiki.

Many of our guests like our property due to its location and convenience to shopping and restaurants.

While we do not have beach access, it is just a short 10 minute walk to one of the best beaches in Waikiki.

All of the staff and management hope you enjoyed your stay in Waikiki and will give us another opportunity to serve you in the future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Mnaager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yokohama, Japan
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed January 16, 2013

Our son and his family stayed at this place which I booked during our family reunion at the end of December. They were pleased with the location of the hotel, the friendly staff as well as the spacious and clean room. The only inconvenience was not having internet access in the room. They needed to come to the lobby to get internet access. In the lobby, there is complimentary coffee and free apples at the reception desk. Overall, we made a good choice in booking this place. We would recommend this hotel to those who want to stay at a nice hotel at a convenient location, with good value. We would come back again!

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peggy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 6, 2013
Aloha humadian:

Mahalo for booking your son and his family at the Aqua Palms Waikiki and sharing their experience with us.

We currently only have hard wired internet in the rooms and wi-fi in the lobby. We are in the process of installing wi-fi in all of the rooms and hope to have this complete by the end of next month.

We are delighted to hear that you would come stay with us again and look forward to the opportunity to serving you!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 11, 2013

Nice Hotel. Convenient to ABC shops for essentials. Transport to all major shopping, & tours from Hotel front. IHOP for eating out at Hotel, & other restaurants just steps away.
Only complaint I have, The curtains in my room were very grubby, other than this, all good.

  • Stayed December 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jumorl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, February 6, 2013
Aloha jumorl:

Mahalo for sharing your recent stay at the Aqua Palms Waikiki.

Yes, we are very conveniently located with ABC stores close by, Ala Moana Shopping Center just a few blocks away and all the shuttles stop right in front of the property.

I'm disappointed to hear that your curtains were grubby and will definitely make sure that if it hasn't already been taken care of that it will be.

We look forward to the opportunity to serve you again in the future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aqua Palms Waikiki

Property: Aqua Palms Waikiki
Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1602
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Number of rooms: 263
Official Description (provided by the hotel):
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii Convention Center. During your stay, you'll enjoy convenient guest room comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, iHome alarm clock radio, credit card laundry facilities, and a coffeemaker. With our hospitality fee, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), beach towel and chair rentals, Waikiki/Ala Moana Shuttle service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. Also includes access to the fitness center, pool and sundeck with a barbeque grill, and coffee and water service in the lobby. ... more   less 
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Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu

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