My two children and I traveled to Oahu for the first time for family vacation. Upon arriving, we were met with a strange smelling hotel that appeared clean. On the second day, my son and I became ill with stomach flu. The hotel staff were unwilling to assist us when I asked for help. I was unwilling to send my daughter to the store on her own -- she was quite uncomfortable with the number of homeless people around the hotel -- to get Gatorade for my severely dehydrated son. The hotel staff's response was "we don't do that."
Beyond this experience, there was NO wireless internet in the room, the air conditioning was POOR -- either hot or freezing! Beds and pillows were terribly uncomfortable! Room cleaning was half done -- making the bed and new towels only, nothing was cleaned. The street sounds made me think I was in the middle of Manhattan -- horns blaring, trash collection trucks, even people talking!
I will never stay in an Aqua property again!!
- Official Description (provided by the hotel):
- Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii Convention Center. During your stay, you'll enjoy convenient guest room comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, iHome alarm clock radio, credit card laundry facilities, and a coffeemaker. With our hospitality fee, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), beach towel and chair rentals, Waikiki/Ala Moana Shuttle service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. Also includes access to the fitness center, pool and sundeck with a barbeque grill, and coffee and water service in the lobby. ... more less
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- Also Known As:
- Aqua Palms Waikiki Hotel Honolulu
- Aqua Palms Hotel
- Aqua Palms Honolulu
- Aqua Palms Spa Honolulu
- Aqua Palms Waikiki Hawaii/Honolulu