We loved this restaurant with one exception - and it would have been a 5 except for this. The host upstairs was really nice and very helpful (even bringing over a chair to place a sleeping child on). Our waiter was nice and very responsive. The food was great with a really nice and well priced kids menu. Adults were well looked after too. Really enjoyed the fresh fish and the shared appetiser 'canoe' was really nice. The view was lovely and the table set up good. I feel bad even mentioning the woman at the front desk given how nice everyone else was but she was truly awful. She appeared totally disinterested in seating us, telling us we had to wait until they had put kids menus on the table (??? not sure how this prevented us being seated). I was carrying a sleeping 3 year old and when we pointed this out, she told me to sit on a very uncomfortable backless bench. We waited for about 10 minutes and despite a number of requests she made no move to speed up the process or even show any empathy - she studiously ignored us. One of the worst examples of customer service I've seen in a while - and a complete contrast to the rest of the meal.
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