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“Great food. Pity about the service!”
Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #61 of 2,474 Restaurants in Honolulu
Certificate of Excellence
Price range: $0 - $30
Cuisines: American
More restaurant details
Restaurant details
Good for: Bar scene, Families with children, Large groups, Special occasions
Dining options: Lunch, Late Night, Breakfast, Dinner, Reservations
Description: "A must do in Waikiki!" is one of our most occurring descriptions in Trip Advisor reviews! We've got live music 2x a day that vibes amongst authentic music memorabilia and a guitar wave spanning two floors. Our open-aired Hawaiian design includes a stage for the best bands on the island performing classic and current pop and rock hits from 5-7pm and 9pm-close everyday. Enjoy happy hour specials from 3pm-7pm and 9pm-close everyday. Our island specialites include fresh fish tacos, Legendary Hawaiian cheeseburgers, and award winning tropical cocktails. And don't forget to pick up one of our Honolulu classic Hard Rock T-shirt or sweatshirt. We are located at the corner of Kalakaua Avenue and Beach Walk Avenue in the heart of Waikiki.
Reviewed May 24, 2013

Could you get a more vacant, uninterested service staff ever? More interested in flirting amongst themselves than serving people, and only too eager to move you on.

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    • Food
Thank Srpjnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Waikiki, General Manager at Hard Rock Cafe, responded to this reviewResponded July 25, 2013

Aloha Srpjnz,

Thank you for your review here on TripAdvisor. I would like to apologize for the service you had received that day. One aspect of our cafe that we pride ourselves on is great service so I am truly sorry to see that your experience with us was not a direct reflection of that. We are reiterating to our service staff the importance of remaining focused and never rushing our guests all while creating authentic experiences that rock.

Please check your inbox as I have sent you a private message to further investigate this situation.

Thank you for your time.

Mahalo,
Andy Oreskovich
General Manager
Hard Rock Cafe Honolulu
808-955-7383

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,146 - 1,150 of 1,837 reviews

Reviewed May 22, 2013

This restaurant was really good and the staff were very friendly. We had to wait about 30 minutes for a table but the wait was worth it. The food and cocktails were excellent.

Thank Teegs25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Waikiki, General Manager at Hard Rock Cafe, responded to this reviewResponded June 18, 2013

Aloha Teegs25,

Thank you for taking the time to write a review about your visit to our cafe. Glad you enjoyed the food service and drinks. Next time please feel free to make a reservation, just give us a call. We hope to see you again the next time to visit Oahu.

Mahalo,
Andy Oreskovich
General Manager
Hard Rock cafe Honolulu
808-955-7383

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2013

We stopped here because the HRC is located on the main strip a bock from the beach in Waikiki. The bar is fun with really good decor. The service was a bit slow but he atomosphere was fun and the crowd was good. Would return for sure.

    • Value
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Thank travelfw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Waikiki, General Manager at Hard Rock Cafe, responded to this reviewResponded July 19, 2013

Aloha travelfw,

Thank you for taking the time to write this review about our cafe. Glad you enjoyed the atmosphere and crowd. We look forward to seeing you on your next visit to Hawaii.

Mahalo,
Andy Oreskovich
General Manager
Hard Rock cafe Honolulu
808-955-7383

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2013

We love the Hard Rock and once again it did not disappoint. I ordered fajitas and our waiter asked if I wanted them "island style" which was not on the menu. I kind of looked at him confused because I had not seen the option -- he explained that they add pineapple and bacon. SIGN ME UP! It was so good and I loved being offered something that wasn't on the menu. Great service and the location is cool too. We enjoyed our food so much the first time we went back again.

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Thank SuperDuperBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Waikiki, General Manager at Hard Rock Cafe, responded to this reviewResponded June 19, 2013

Aloha SuperDuperBrit,

Thank you so much for taking time to write this kind review about your visit to our cafe. So glad you enjoyed the "local style" fajitas. We hope to see you again on your next visit Hawaii.


Mahalo,
Andy Oreskovich
General Manager
Hard Rock cafe Honolulu
808-955-7383

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

Ducked in for amber refreshment - amazing atmosphere and pleasant bar staff. He even took our camera and took pictures of us. They had a guitar wall as you walked up the stairs with many guitars - very interesting. Live music was playing. We all had a great time and would absolutely return for another drink or two.

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Thank acpcbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRock_Waikiki, General Manager at Hard Rock Cafe, responded to this reviewResponded June 17, 2013

Aloha AlanPCanberra,

Thank you for taking the time out to write this review. So glad to hear our bartender took good care of you. A picture is worth a thousand words and I hope you got to take lot of picture while you were here.
Hope you will come back the next time you visit Honolulu.

Mahalo,
Andy Oreskovich
General Manager
Hard Rock cafe Honolulu
808-955-7383

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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