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“poor service”

Royal Garden Chinese Restaurant
Ranked #516 of 2,391 Restaurants in Honolulu
Cuisines: Chinese
More restaurant details
Restaurant details
Dining options: Reservations
Neighborhood: Ala Moana - Kakaako
Okanagan
Level 2 Contributor
9 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“poor service”
Reviewed April 13, 2012

the food was good but we were largely ignored and treated poorly compared to the asian patrons in the restaurant. I love dim sum so I have to give hte food a good rating but when you have to jump up and down to get attention it takes away from the experience.

Visited March 2012
Helpful?
Thank PentictonPatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

Visitor rating
    35
    59
    25
    9
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Maui
Level 6 Contributor
188 reviews
122 restaurant reviews
common_n_restaurant_reviews_1bd8 177 helpful votes
“Dim sum on the run!”
Reviewed March 8, 2012

Great selection on the dim sum carts. Quick service and reasonable prices!

Visited February 2012
Helpful?
Thank westmauian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine Beach, Florida
Level 6 Contributor
136 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 92 helpful votes
“Go during lunch for great dim sum, not dinner for ala carte menu”
Reviewed February 28, 2012

Royal Garden was highly recommended by friends for dim sum, which they served only during lunchtime. We did not have time to eat here during lunch, too busy seeing the sights and enjoying the beach. So we decided to try this restaurant out for dinner, I called for reservations (there were 12 of us, family and friends), asked if they still serve dim sum, no, just order from menu. Since they have great dim sum, I assumed that dinner must also be pretty good. Well, we were quite disappointed. The portions were a bit small, food was either too salty or just looked plain unappetizing. Not sure if maybe we were ordering the wrong things. Since the restaurant is not familiar to us, we did not know their specialties. The service was so so, and they were not full or crowded that Wednesday night. Food came out really slowly. Had to wait a long time. Place is typical Chinese restaurant decor. Looks okay.

  • Visited February 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank galtraveller22011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, California
Level 6 Contributor
125 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“We had a "table for ten" and all left with the tummies full”
Reviewed January 30, 2012

This place is a real "find" and if you are in the Hawaii Kai area, we'd highly recommend that you have a meal here. One of the best things, of course, is that there is plenty of parking, but that is only the start of what is going to be a good experience. The menu is extensive, but what we did with a party of ten is to order their "set menu". Everything that we were served was just absolutely excellent. We enjoyed every smidgen.

  • Visited January 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Marcia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 6 Contributor
250 reviews
156 restaurant reviews
common_n_restaurant_reviews_1bd8 114 helpful votes
“Good not great!”
Reviewed December 10, 2011

It is one of the best Chinese restaraunts. It is good every day food.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank stephen10023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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