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Cathy C
Hunters, Washington

Don’t stay here!

1.0 of 5 bubblesReviewed Mar 1, 2019via mobile
We live in Waikiki and had two groups of family & friends book this hotel for their stay. The only redeeming part of the stay was the view and the location. The rooms were unacceptable—not clean & no bedding provided fir all the beds. But most importantly is the fact that the elevators were not working properly the entire stay. Waits of 45 minutes not uncommon & several times no elevator was working. This is a serious safety issue that should be addressed by authorities immediately.
Date of stay: February 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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32 - 37 of 336 reviews
Reviewed February 9, 2019 via mobile

Spend a a bit more money and stay somewhere else. This place is Gross and disgusting. Sheets had stains and pillow cases had hair on it. Room was not clean at all. That was the 1st room. We then moved to a second room. It was much better because the bedding was clean. But, the floor was filthy and had some sticky liquid spilled on some area's which left shoe marks all over. Housekeeping did not clean in back of night stand. We saw in horror a broken coffee cup and a hair ball collection of every guess that stayed in that room. Worse part is only one elevator is working. Some one pulled the Alarm residence and guest had to walk down a narrow smelly stairwell. This place is 40 stories high. If you're a senior citizen please stay somewhere else. This place will kill you.

Date of stay: January 2019
Trip type: Traveled as a couple
1  Thank Mercy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 5, 2019 via mobile

View of the Ocean as far as you could see, snake in the middle of Waikiki beach and the Ala Moana centre, clean tidy and kitchen well worth it..
Lifts a little slow but we weren’t in a hurry!!
Heading back there in June can’t wait

Date of stay: November 2018
Trip type: Traveled as a couple
Thank Onlyrhebestwilldo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 20, 2019 via mobile

This is the worst hotel room I have been in during the past 17 years. I average 230+ hotel rooms per year. Room is dirty, outdated, dark, counters and range top greasy, walls crumbling, floors filthy.

Date of stay: January 2019
Trip type: Traveled on business
2  Thank jamesbT6109KB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 7, 2019 via mobile

Alright, before I get into what made my ‘holiday’ horrific I will start with a positive (the only positive).... the view from the 35th floor was fantastic from a ‘hotel’ that’s not directly on the beach.

I stayed at this property from December 23rd- Hawaiian Christmas yay! Not so yay..... the property has 2 elevators, one was still under construction (according to signage) and one was working....for about 12 hours and then there was not any elevators. Picture me, walking up over 500 steps just to get to the room and another 500 steps to get down to the lobby level.....needless to say, it was sweaty work and stinky as there was no ventilation and people were leaving their rubbish bags in the stairwells.

We were told they would be fixed and during the stay the sign was updated 3 times saying they are still down....

My paradise turned into an episode of Faulty Towers....

To make matters worse, we were informed that because we were staying for 10 nights, our room would be serviced after the 6th night.....it wasn’t.....we spoke to the same lady 3 days in a row who lied to our faces saying it would be done.....it wasn’t.

Ultimately due to Christmas and New Years, we were stuck at Faulty Towers....after 8 nights we got out and managed to find alternate accommodation. It took the two of us (with 3 suitcases) 47 minutes to get down.

I adore Hawaii and it sucks that this place ruined my holiday.

In terms of the room, it had stains and cracks in the ceiling, stains on the sheets upon check in, and dirty carpet.
It’s hostel quality.

As I mentioned at the beginning, the view was incredible, however I will add that the windows open giving you about a metre or more of open space and there is no barrier to keep you in, if you have children it would be a BIG safety concern.

I spoke to an elderly resident who owns in this building and she had to go and book a hotel until the elevator works as she can’t do the stairs..... it’s not ok ....

Beware of hotel deals and read reviews, lesson learnt.....

Date of stay: December 2018
Trip type: Traveled with friends
1  Thank 769becg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 25, 2018 via mobile

Well, every now and then if one travels enough, you will book a terrible place. That place is the Waikiki Marina Tower. It was built in 1984. When you enter the property you will be magically transported back to that era (No time machine needed).

We rented a corner condo on the 23rd floor. Our first, and only, time that the elevator worked took thirty minutes to get to our floor. The old building is being "renovated", although there are no signs of work being done. The one working elevator gave up the ghost at some point that night. We had to walk down 23 flights of steps to go out the next morning.

The tiny condo had been remodeled inside but was still in need of serious work. The local bugs seemed to enjoy the spread more than we did.
Any time that we went out, it was 23 flights down and 23 flights back up.
When we went to leave, we had to tote all of our luggage down to the street. Yup, 23 more flights of fun!!!

I think that effectively sums things up.

Date of stay: December 2018
Trip type: Traveled as a couple
1  Thank CarthageD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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