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“Cruise ship to hotel transportation”
1 of 5 bubbles Review of Roberts Hawaii

Roberts Hawaii
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Oahu Grand Circle Island Tour - DELUXE
Ranked #45 of 301 Outdoor Activities in Honolulu
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Popular things to do in Hawaii, Oahu, Maui, Kauai, Big Island. Robert's Hawaii specializes in providing the some of the best quality tours & transportation Hawaii has to offer. We take pride in servicing our local schools & community, as well as visitors alike. We welcome you to take part in the Robert's Hawaii Ohana, a company 100% owned by it's employees and Driven with Aloha.
Useful Information: Activities for older children, Activities for young children, Lockers / storage, Wheelchair access, Stroller parking, Food available for purchase
Holmdel, New Jersey
Level Contributor
29 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Cruise ship to hotel transportation”
1 of 5 bubbles Reviewed January 5, 2013

This is a review of the transfer services offered from a cruise ship to our hotel upon returning to Honolulu. Our hotel was 3 1/2 miles away from the ship and it took us over an hour to get to our hotel. We were not the last of the passengers to get off so I'm not sure how long it took for others. We were a group of 9 and thought we were getting a van directly to the hotel. Instead we boarded the bus with 20 others and made multiple stops at other hotels. The driver was nice and apologized before the journey began so I guess he's heard plenty of complaints. If you want a quick ride... choose another way to get there.

Visited December 2012
2 Thank payitfwd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Western Australia, Australia
Level Contributor
53 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 56 helpful votes
“Poor email response, but tour was pretty good”
3 of 5 bubbles Reviewed December 23, 2012

We'd bought Honolulu PowerPasses online and found out that the included tours (Oahu Grand Circle Island Tour and Pearl Harbor -USS Arizona -Honolulu City Tour) that we wanted to do were provided by Roberts Hawaii. Just to be sure, we tried to book a couple of months in advance, but our first email enquiry wasn't answered until 1 month later, when I chased up with a second email. Then the response was prompt, but when I asked further questions, I didn't hear from them again. I think this is such poor customer service- clearly, business is so good (probably because of their arrangement with Honolulu PowerPass) that they didn't need to worry about email service. A bit stressed that we were going to miss out on the tours because we had to make our bookings literally a day beforehand (after exchanging our online vouchers for the actual PowerPasses with the necessary codes), I called them in Honolulu and surprisingly, everything was arranged without hassle. The lady on the phone was friendly.

Both tours were pretty good- we were picked up on the right spot, the mixed Hawaiian guides were funny and knowledgeable. As usual with short tours, we could've used more time at some places. With the Grand Circle Island Tour, I'd like to point out that we only overlooked Hanauma Bay- a nice view, but you don't actually get to stand on the beach or anything. Diamond Head and the Chinaman's Hat, you only see from a distance as the bus drives on. Lunch at Kualoa Ranch was good, though pricey. There are opportunities to shop on 4 or so occasions- the coral place where there's some sales pressure (not too bad because there are a lot of people to dilute it out), the Byodo-In Temple ("special" lotion), the Ranch and Dole Plantation. Think there was a nut place too. With the Pearl Harbour tour, everything went smoothly- it was an interesting historical place, so could really use more time here.

In conclusion, we were happy enough with the tours, but if we hadn't already bought our PowerPasses, we would've definitely gone with another company based on their poor email service.

Visited September 2012
Thank woozie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, TX
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Talk to your driver”
4 of 5 bubbles Reviewed December 12, 2012

Great service for the airport to hotel. Drover offered many local suggestions & great advise. Visited 4 recommended restaurants. All top of the line & excellent experience. Outstanding resource.

Visited December 2012
Thank HD-Roadking03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roslyn, Washington
Level Contributor
32 reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Roberts airport to hotel shuttle service”
5 of 5 bubbles Reviewed November 23, 2012

We chose Roberts for our airport to hotel shuttle service. We were very pleased with our airport greeting and service to our hotel. The driver was very friendly and the vehicle was clean and well maintained. On our return trip to the airport, Roberts was on time for our pick-up and again provided excellent service. Highly recommended.

Visited November 2012
2 Thank I90west
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearl City, Hawaii
Level Contributor
50 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
“Roberts hawaii circle big island tour. Awesome.”
5 of 5 bubbles Reviewed November 13, 2012

One of the best tours Ive taken. Best bang for the buck. Clean bus. Tour guide was friendly and new his stuff ( Mahalo Rob). The tour hits almost all of the best tourist attractions. A must do tour.

Visited November 2012
3 Thank Troy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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