We stayed at this hotel for a weekend getaway. I wanted to write a good view of this hotel, and it does have some positives--rooms are larger than average for Waikiki, and the shower is really nice. Housekeeping was great. However, that's where the good things end. We were informed on Saturday morning that the only pool and hot tub area would be closed at 3:00 that afternoon for a wedding; when I called the hotel operator to ask when it would be reopened, she stated it would be closed the rest of the evening. When I asked if other Hyatt pools would be made available to guests of if something else was available, I was told "just the ocean across the street."

After reviewing older reviews of the hotel, I thought perhaps the game room with the pool tables available for Japanese tourist bureau groups might be available; however, when we called to front desk to ask we were told no pool tables were available. When we asked them what amenities would be available to entertain kids, they recommended the game room, which is literally a tiny room of board games.

The location of the hotel is awkward. The parking garage is across the street and tiny--several time while trying to go up or down it I would have to stop and back up if a F150 or similar sized truck was coming up the ramp; there is simply not enough space. The elevators were still under repair while we were there, so wait times were a bit long. When the pool is open, it's ok--a bit small for the number of guests, and whoever was working Friday night was draconian about kicking everyone out at 9:00. The hot tub was nicer and large. There's a bar right next to it that had live music, which was a nice touch. The only downside to the pool location is that you have to walk by a nice restaurant in the hotel to get to it--since the hotel does not provide robes, be sure to bring your own.

There is a lot of potential to this hotel, but making amenities available to limited numbers of guests limit for far it can go.

Celebrated my 50th birthday here. Perfect location to enjoy Waikiki, across the road from the beach and the Duke statue which is a pick up point for most tours and a pink line trolley stop. Try and get breakfast included in your stay, as it is absolutely amazing with an incredible selection of foods and an awesome egg station. I will definitely return to the Hyatt.

We were shuttled from the cruise port and dropped off on a side street. No ramps, no one to assist, no idea where to go. This hotel is inside a mall area that is being renovated. Even people who had been staying there for days said they couldn’t find their way around. And the elevator doesn’t go to the street level even after waiting forever to get one! Check out the Westin across the street!