I have been staying here for almost 30 years as such have seen many changes and it was no difference this time.

First the room refresh this time really worked, kudos to the staff for that. The rooms are bright and airy, very nice.

Elevators still the worse part of this place and it appears that actually shut down several at times.

Buffet, getting worse. First the items and selections has been reduced and reduced yet the price is high for what you get. The omelet station and fresh fruit are the only highlights of the buffet. Staff continues to excel but you can tell when questioning they know.

The property has undergone some major repairs which are not yet done, taking a break for the coming season, so I am told. But as you walk around you still see the tiredness of the property. The Hyatt has gone through two Equity Capital firms that have sucked the life out of it. Off the record most employees have their fingers crossed that the new owners (Korean businessman) will put service and life back into it. Remember the last private owner ( a Japanese businessman ) made this hotel what it is or I should say what it was.

The staff is fantastic just great and none of what is going on is a reflection on them.

Best hotel in Honolulu. Great location and amenities. The rooms are really nice. The staff is so helpful and friendly. The breakfast Buffett is yummy too! If you plan it right, you can get an ocean view room for really cheap! I highly recommend this place.

Good reasons to stay here: great location, great views from the ocean-front rooms, comfortable rooms and all amenities. Classic Hyatt architecture with impressive lobby shopping and public spaces. Good wifi. We had no problem at all with elevator access, which seems to be a common complaint.

Our experience: we had a few plumbing problems in both our rooms. Low water pressure was fixed but the showers weren't, and we had cold/lukewarm showers for both days of our stay. I'd put up with that in a cheap motel, but not in refurbished rooms in a premium property in Waikiki. The traffic noise was also an irritation. The glazing is obviously not of the sound-proofing kind.

The breakfast buffet in SHOR was a major disappointment, and to my mind, unacceptably poor for a hotel of this class. The fresh fruits on offer comprised strips of pineapple, unpeeled orange quarters, and sliced, unpeeled papaya. That was it. No berries, no melon, no grapes, no kiwi, nothing else. The continental section had just one breakfast pastry - croissants. Boring sliced breads for toast. One kind of breakfast cheese. One type of ham. The hot section had no sausage, no hash browns. Cold scrambled eggs and lukewarm bacon. At $30 per person this is just insulting. To cap it all, the jam pots at our table had been half-eaten by previous occupants.

The front desk responded to my complaint by suggesting I should have looked at the buffet before committing to a table. I responded by saying that I expected a hotel of Hyatt's standing (and pricing) to put on a first class breakfast, and that I should not have to look at it before choosing it.

I'm not sure what it is, but there is something missing from the guest experience here, and I think it boils down to old-fashioned hospitality. I felt like a "number" and a charge folio, not a guest. Had my complaint about the breakfast been responded to more sympathetically, I would have rated it a better-than-average experience, but it's all just so impersonal, and I got the impression they don't really care enough. I won't be returning.