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“Lovely but very big..”

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Hyatt Regency Waikiki Resort & Spa
Ranked #26 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 10, 2014

This is clearly a hotel that caters to large tour groups, especially groups from Asia. The hotel is very large and has over 1200 rooms. Therefore, the lobby is very "busy" and the noise level can be quite high. The location is excellent, and the beach walk is right across the street. Rooms are large and comfortable, and service is quite good. A good place to stay if you want to be right in the middle of the action and do not mind a very large hotel.

  • Stayed: January 2014, traveled as a couple
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Thank GEOHCleveland_OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 12, 2014

Aloha,

Thank you for reviewing your stay. We are glad to read that overall you enjoyed your visit. We do regret that the size and business of of the hotel was a distraction. We hope that you will consider staying with us again in the future.

Mahalo

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2,443 - 2,449 of 5,564 reviews

Reviewed February 10, 2014

First time Hawaii visitor here, checked in today, 2/10. An amazing experience so far. Got in early with a sick little girl, Grace at the desk was so helpful getting us checked in early. Patrick saw us distressed with two kids and 10 bags, he immediately arranged to have them brought to the room. Gary delivered the bags, filled the ice, ordered extra amenities and gave us some great local tips. The room is simply amazing. The hotel is stellar! There is no better location in waikiki. If you are doing your homework on where to stay, if you are looking here, you are done. This is what you want, you've found your vacation. Enjoying room service on the balcony as I type!

  • Stayed: February 2014
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3  Thank Scottinillinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 12, 2014

Aloha,

Thank you for the wonderful review. We are glad that you enjoyed your visit and we have shared all of your kind remarks with our team. We hope to serve you again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

Stayed here with friends and rooms were big and comfy beds. Great views from the balcony. Rooms can be a bit noisy pending on how many in room next door. Staff were excellent and the people on the tour desk were very helpful and informative

  • Stayed: January 2014, traveled with friends
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1  Thank MIA01Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 7, 2014

Aloha,

Thank you for taking the time to review your stay. We are pleased to read that you had such an enjoyable visit. We hope to serve you again in the future.

Mahalo

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Reviewed February 5, 2014

My partner and I stayed in this hotel for 7 nights at the end of January 2014. This hotel is (as other say) a little bit outdated, but far from being run dan. It's a very comfortable hotel with spacious rooms and nice view. The hotel is located on Waikiki beach on major walking/shopping street. The area is packed with great shops and even greater restaurants. There is no need to rent a car if you're staying in Honolulu. We used to take public buses when we wanted to see something outside Waikiki. They're reliable and cheap. But, back to the hotel. Nice, spacious and clean rooms. Every room has a balcony. A/C works very well. The sheets were clean. Receptionists were very helpful and pleasant. The only reason I'm giving this hotel 4/5 is the fact that WiFi in the room wasn't working properly. The connection was very weak and used to break down a lot. And the other thing is that breakfast wasn't included. One would expect to ger a free coffee, juice and croissant in the morning for the money this hotel charges per night. But, this is America, and though they say "no breakfast" is European meal plan, I've never been in any hotel in Europe (and I've been to many of them) without having breakfast included in service. Anyways, this breakfast issue is not Hyatt's fault (you can get one for additional fee), it's how it is in the States. So, if you decide to stay in Hyatt Regency Resort and Spa in Waikiki, you will not regret, and your stay will be pleasant:)

  • Stayed: January 2014, traveled as a couple
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1  Thank 1skywalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 7, 2014

Aloha,

Thank you for reviewing your stay. We are glad that you enjoyed your visit and the services provided. We are sorry that you were inconvenienced by the WiFi and we will share those comments as well as the breakfast inclusion with our management team for additional discussion. We hope that you will consider staying with us again in the future.

Mahalo

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Reviewed February 4, 2014

I really like this location - excellent beach access - even though located "across the road". Check in area can get very busy - but my diamond membership really helped there. Penthouse suite was a dream for our family (diamond upgrade - nice!) - club was large and very generous - would love to go back.

  • Stayed: August 2013, traveled with family
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1  Thank TravlinDude63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 5, 2014

Aloha,

Thank you for reviewing your stay. We are glad to read that you had such a great visit and enjoyed the upgrade. We look forward to serving you again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014 via mobile

Older hotel, but service and location and amenities are great. Stayed on 29th floor with balcony and view of Waikiki Beach and Kalakaua St. Many shops and services in the hotel, along with a good restaurant. Room was large and comfy - everybody was super nice and accommodating - would stay there again.

Stayed: January 2014, traveled as a couple
Thank cwaddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 5, 2014

Aloha,

Thank you for reviewing your stay. We are glad to read that you had such a great experience and have shared your kind remarks with our team. We hope to serve you again in the future.

Mahalo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

Ordered " delux ocean view" room, and it ends up on 6th floor, more of street view than ocean view. Asked king room, ends up 2 double bed. No room to Chang or upgrade, even if I want to pay. Nor can I downgrade to non ocean view for king bed.

  • Stayed: February 2014, traveled on business
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7  Thank Jimmy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 4, 2014

Aloha,

Thank you for sharing your feedback from your recent stay. We are sorry that you were dissatisfied with your room location and that you felt that the situation was not adequately resolved. We have shared your comments with our rooms supervisor for further review and discussion.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Waikiki Resort & Spa

Address: 2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815-3233
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Honolulu
#9 Spa Hotel in Honolulu
#11 Romantic Hotel in Honolulu
#14 Family Hotel in Honolulu
#14 Luxury Hotel in Honolulu
#14 On the Beach Hotel in Honolulu
#25 Business Hotel in Honolulu
Price Range: $244 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Waikiki Resort & Spa 4*
Number of rooms: 1230
Official Description (provided by the hotel):
Experience all the excitement of Waikiki from one incredible location. Steps from the azure blue waters and soft sands of Waikiki Beach, Hyatt Regency Waikiki Beach Resort and Spa offers magnificent personalized services and luxurious amenities including world-class dining, award-winning spa, interactive cultural activities, 24-hour fitness center, swimming pool overlooking the Pacific Ocean, and more than 60 on-site boutiques. The resort provides the perfect place for those who want to make the most of their island experience and connect with the heart of Hawaii. ... more   less 
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Also Known As:
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Honolulu
Hyatt Honolulu
Hyatt Regency Waikiki Resort & Spa Hawaii/Honolulu

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