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Reviewed February 3, 2014 via mobile

Older hotel, but service and location and amenities are great. Stayed on 29th floor with balcony and view of Waikiki Beach and Kalakaua St. Many shops and services in the hotel, along with a good restaurant. Room was large and comfy - everybody was super nice and accommodating - would stay there again.

Stayed: January 2014, traveled as a couple
Thank cwaddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 5, 2014

Aloha,

Thank you for reviewing your stay. We are glad to read that you had such a great experience and have shared your kind remarks with our team. We hope to serve you again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

Ordered " delux ocean view" room, and it ends up on 6th floor, more of street view than ocean view. Asked king room, ends up 2 double bed. No room to Chang or upgrade, even if I want to pay. Nor can I downgrade to non ocean view for king bed.

  • Stayed: February 2014, traveled on business
    • Value
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7  Thank Jimmy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 4, 2014

Aloha,

Thank you for sharing your feedback from your recent stay. We are sorry that you were dissatisfied with your room location and that you felt that the situation was not adequately resolved. We have shared your comments with our rooms supervisor for further review and discussion.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

Stayed here for my honeymoon in September. We absolutely loved everything about it. The customer service was great, our room was clean and beautiful. We are still searching for something that smells close to that of the air freshner in the room to have in our home. Something about it was comforting. Most definitely would stay here again!!

  • Stayed: September 2013
    • Value
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Thank JKDavidson55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 5, 2014

Aloha,

Thank you for sharing this special event with us and for reviewing your stay. We are glad that you enjoyed your stay. You are welcome to contact our housekeeping team at any time to get the exact name of the freshener or you may also want to call or email Na Ho'ola Spa which sells diffusers with Hawaiian scents like Pikake and Plumeria.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

Stayed one night here and it was beautiful. Front desk receptionist was so kind and gave us leis upon arrival. They upgraded us to a wonderful ocean view, made it up to the room in time for the beautiful sunset on Waikiki beach - absolutely gorgeous! We didn't want to venture far for dinner so we ate at Japango which had delicious food and drinks. Lots of shops in the hotel also, which were convenient. Perfect location.

Stayed: January 2014, traveled as a couple
Thank Sierra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 4, 2014

Aloha,

Thank you for the wonderful review. We are pleased to read that you had such a great visit and we have shared all your kind comments with our team. We hope you will visit again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

Hubby and I spent a night at this hotel at the end of a week with friends in Waikiki. We splurged on an oceanfront King room and the view was well worth the money. We were given a high floor
and although I agree with other reviewers in that the hotel could do with a facelift, I must admit that it is better than a lot of hotels in the Waikiki area which all tend to be pricey with dated furnishings etc. The room was nicely appointed with everything you'd expect and the view
was unbeatable. We chose to have room service breakfast which was delightful enjoyed on the balcony overlooking the beach… we even watched two sea turtles wallowing in the water while
sipping our morning coffee! Check-in was slow, check-out was also slow as it was pretty busy with only two staff members at reception. We dined twice for evening meals at the Shor restaurant which was very nice… not exactly fine dining but the food was fresh, well prepared and nicely presented nonetheless. Don't even bother with the pool… it's so small you're best to just walk across the road and swim in the ocean. Although nice, this is not the usual level you expect of a Hyatt Regency. Having said this, I would stay again just to experience those stunning views and great location.

Room Tip: Choose an oceanfront / ocean view room or choose another hotel.
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank wils0ncm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 3, 2014

Aloha,

Thank you for reviewing your stay. We are pleased to read that you enjoyed your room location and view. We have shared your comments regarding the wait at the front desk and SHOR dining. We look forward to serving you again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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