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Reviewed February 1, 2014

Hubby and I spent a night at this hotel at the end of a week with friends in Waikiki. We splurged on an oceanfront King room and the view was well worth the money. We were given a high floor
and although I agree with other reviewers in that the hotel could do with a facelift, I must admit that it is better than a lot of hotels in the Waikiki area which all tend to be pricey with dated furnishings etc. The room was nicely appointed with everything you'd expect and the view
was unbeatable. We chose to have room service breakfast which was delightful enjoyed on the balcony overlooking the beach… we even watched two sea turtles wallowing in the water while
sipping our morning coffee! Check-in was slow, check-out was also slow as it was pretty busy with only two staff members at reception. We dined twice for evening meals at the Shor restaurant which was very nice… not exactly fine dining but the food was fresh, well prepared and nicely presented nonetheless. Don't even bother with the pool… it's so small you're best to just walk across the road and swim in the ocean. Although nice, this is not the usual level you expect of a Hyatt Regency. Having said this, I would stay again just to experience those stunning views and great location.

Room Tip: Choose an oceanfront / ocean view room or choose another hotel.
  • Stayed: January 2014, traveled as a couple
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Thank wils0ncm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 3, 2014

Aloha,

Thank you for reviewing your stay. We are pleased to read that you enjoyed your room location and view. We have shared your comments regarding the wait at the front desk and SHOR dining. We look forward to serving you again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

We booked the Hyatt place down the blocks, they were over booked when we arrived. We were upgraded to the Regency for no extra charge. Everything was great. This is more a classic hotel compares to the Hyatt place which is more modern design. The room we stayed at was facing the street, during our stay they had construction work going on, the balcony was locked. So get a room away from that side if you can. But room was nicely kept and clean, the stuff were all friendly. They have activities every day of the week. During our stay, they have farmer's market on the ground floor, a lot of good local stuff to eat and buy. The hotel is right in middle of Waikik beach, everything is in walkable distance. The breakfast is kind of limited for it's price from a 4 stars hotel. If you are paying for breakfast here, I would suggest you to try the omelette a block away. Since we got it for free, I can't really complaint too much. If you go early, we can get a nice spot right in front of the beach and enjoy your morning coffee.

Room Tip: As always get higher floors and ocean side room if possible. Over night parking here is way too expensive(over $30). You can find some Public parking for around $16, it's only one or two blocks from here.
  • Stayed: January 2014, traveled as a couple
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Thank Winglik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 3, 2014

Aloha,

Thank you for reviewing your stay. We value your comments and will share your remarks regarding the food selection at breakfast. Our team is currently looking at making some changes and we are sure they will appreciate your input.

Mahalo

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Reviewed January 31, 2014

Internet connection is a disaster. If you need it, choose another hotel. Take an oceanfront room. Otherwise this hotel doesn't make any sense ;) We've payed only for balcony overlooking the ocean. Breakfast is average, the only thing you can eat - fried eggs, the rest is just sweet food and asian style cooking - rice/pasta even soup - all is for guests from Japan / China, the hotel seems to be occupied mostly by Japanese people ;) Nothing wrong with it, just there should be some choice in food for others too.
Overal is ok, if you spend most of time outdoors anyway and just enjoying your view from balcony on morning/evening. Despite the fact we have paid all stay in advance there was an everyday fee (resort fee) 26$ per day!!! that we could not understand as we've paid already rooms and all taxes. Beware.

  • Stayed: January 2014, traveled as a couple
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Thank annaKGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 3, 2014

Aloha,

Thank you for providing your feedback from your recent stay. We are sorry that you were not more satisfied with your visit. We have shared your comments regarding the Wi-Fi, breakfast, and resort fees with our management team. We do hope that you spoke to a manager while on property and that some resolution was made before your departure.

Mahalo

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Reviewed January 28, 2014

We stayed in this hotel for 6 nights and loved it. Our room was upgraded upon arrival to the 39th floor. The room was large with 2 queen beds, a couch, desk, lovely balcony and a large bathroom. Housekeeping was fantastic - even if we only popped down to the gym for 45 minutes, the room was finished by the time we returned. The gym is great with fantastic facilities. The pool area was busy but we always managed to get lounges. The breakfast buffet is delicious! And the location is EVERYTHING! The hotel is in a fantastic location opposite the beach, right outside is a main bus stop and there are restaurants and shops at your doorstep! Would definately stay here again!

Room Tip: We had a room on the 39th floor and the view was incredible! No troubles with noise either!
  • Stayed: January 2014, traveled as a couple
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1  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded January 30, 2014

Aloha,

Thank you for reviewing your stay. We are pleased to read that you had such an enjoyable visit. We will be sure to share all of your comments with our team. We hope that you will visit again in the future.

Mahalo

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Reviewed January 26, 2014

This is a huge hotel. It is very clean. The staff is excellent, they respond as well as they can. The hotel needs work. The bathroom in particular. Our air conditioning worked poorly and they put a fan in our room. The selection at the breakfast buffet was limited. However the view from our room was outstanding.
They have a farmers market once a week in the hotel that just does not seem to go with the class of hotel they are trying to portray. They have a sign in the room that says to seal food so not to attract bugs. If they need to place a sign in the room citing this problem, you know the problem must be big. The location is outstanding. It is within walking distance of The Honolulu Zoo and great shopping. We would have loved a view of Diamond Head but were told our room was upgraded to deluxe ocean view and no others were available. It was nice, however we would probably try another hotel in Waikiki on our next visit.

Stayed: January 2014
1  Thank HarryHawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded January 27, 2014

Aloha,

Thank you for providing your feedback. We value your comments and have shared them with our teams. We are sorry that you did not enjoy your visit more and will discuss your comments with our associates and use them to make the guest experience better for others.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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