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Reviewed January 26, 2014

This is a huge hotel. It is very clean. The staff is excellent, they respond as well as they can. The hotel needs work. The bathroom in particular. Our air conditioning worked poorly and they put a fan in our room. The selection at the breakfast buffet was limited. However the view from our room was outstanding.
They have a farmers market once a week in the hotel that just does not seem to go with the class of hotel they are trying to portray. They have a sign in the room that says to seal food so not to attract bugs. If they need to place a sign in the room citing this problem, you know the problem must be big. The location is outstanding. It is within walking distance of The Honolulu Zoo and great shopping. We would have loved a view of Diamond Head but were told our room was upgraded to deluxe ocean view and no others were available. It was nice, however we would probably try another hotel in Waikiki on our next visit.

Stayed: January 2014
1  Thank HarryHawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded January 27, 2014

Aloha,

Thank you for providing your feedback. We value your comments and have shared them with our teams. We are sorry that you did not enjoy your visit more and will discuss your comments with our associates and use them to make the guest experience better for others.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

Stayed 3 nights at the Hyatt Waikiki, Dec. 30 - Jan 3 with Perillo tours Hawaii. Lovely room, gorgeous lobby, friendly service for the most part. Helpful concierge. Small pool.
Great snacks and drinks at Swim. Last minute buffet on New Year's eve was not so great. Service was bad, Food items on buffet ran out often. Seemed very disorganized. Did not get to Japengo, but that was Perillo's fault, I believe.

Room Tip: Our room in Ewi tower was supposed to be deluxe ocean view, but looked straight at another hotel. diamond tower rooms seem to have better ocean views.
  • Stayed: December 2013, traveled as a couple
    • Value
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Thank Firstnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded January 27, 2014

Aloha,

Thank you for reviewing your stay. We are glad that overall you enjoyed your visit. We are sorry to read about the New Years Eve issues at the buffet. We have shared your comments with the Director of Food and Beverage for follow up with the team at SWIM. We hope that you will consider visiting us again in the future.

Mahalo

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Reviewed January 23, 2014

A great location, with decadent rooms. A little on the pricy side, but it is Hawaii and everything is expensive. Plenty of amenities and restaurants everywhere. Beach right across the road. Walls are a little thin and noise travels. Staff extremely friendly with excellent service. Spent three days here and would return.

Stayed: January 2014
Thank surcoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded January 24, 2014

Aloha,

Thank you for the review. We are glad to read you had such an enjoyable visit. We hope to serve you again soon.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

On the bright side, this property is well located, almost on the beach (you have to cross the street) and in the middle of Waikiki's shopping and restaurant life. The staff is very friendly and helpful. You get all the amenities you're used to if you know Hyatt.

Now, there are some drawbacks. First of all, this hotel needs to be renovated, refurbished, revamped, whatever you want to call the fact that it looks stuck in the late 80's. Don't get me wrong: it's clean... but worn out and outdated.
The swimming pool is a joke. It is so small that you really feel the crowd.
The breakfast is good but not tremendously good, though on the expensive side: 30 dollars for the buffet. But they are poorly organized. It takes forever to get people seated. That's why a line forms (this morning at 6:30 am already) even though most of the tables are available. Don't come after 7:30 or you'll be in line for a while.

Finally, a tip: avoid the rooms next to the elevators at any cost ! It sounds as if a plane is taking off. a few blocks away.

Bottomline: hotel OK if you can get a good bargain but certainly not worth the full price. And not up to the Hyatt standards. They can and they should do much better. That's why I give it only the "average" rating.

Room Tip: Avoid the rooms next to the elevators !
  • Stayed: January 2014, traveled on business
    • Value
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4  Thank Swissworld_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded January 24, 2014

Aloha,

Thank you for providing your feedback from your stay. We are sorry that you were not more pleased with your visit. We do have work planned for the year ahead and will share your comments with our management team for further review. We have also forwarded your remarks regarding the breakfast services to the restaurant supervisor.

Mahalo

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Reviewed January 22, 2014

Just returned home from the most relaxing holiday in Hawaii stayed at the Hyatt regency Waikiki resort and spa. Visited from the United Kingdom First class, Each review we did read before we went did say the rooms were out dated however I would say they are classical, very large, each room has either a king size or two double beds, coffee maker, desk for writing internet access. Plenty or room for hanging clothes in a large wardrobe and many drawers, ironing board in room with iron, hairdryer, daily maid with a $2 tip each day.

Yes we did pay the resort fee however it was only $12.57 (after giving my e-mail address to become a Hyatt gold passport member) a day very good for this you got free towels for the beach and beach chairs, body boards for the sea, towels for the pool area, access to the hotel happy hour which was between 4-7 and 2 bottles of water each day left in the fridge in the room. Other benefits included. The Hotel is situated at the top end of Waikiki beach opposite the police station, the pool is on the 3rd level of the hotel which means whilst on the sun terrace you can look over at the beach, so lovely. Yes the hotel is on a busy road and it can be noisy at night but it did not bother us. The resort is asleep by 11pm when all the shops close. The service in the Hotel was very good and it was spotlessly clean, we did not eat in any of the restraunts as there is so may others to eat at for better value for money. We were on the 8th floor with a partial sea view so nice. We came to celebrate our 30th wedding anniversary and me becoming 50 on Christmas day, seeing some of the other reviews some were given a bottle of champagne we didn't get anything, but it would have been nice :0(.

In the Hotel a farmers market was held each week, Fruit and cakes very cheep at just $4 for a large container full. The hotel Lobby is very pretty with a large waterfall and on Fridays a free hula show, there are many shops on the ground floor of the hotel again quite pricy but worth a look! ABC stores are every where 2 in the hotel one at each tower. The Swim bar by the pool severs the most delicious food and very reasonable in price.
Beware of the hotel Taxi service we took a ride back to the airport and it was $42 having had our car for 4 days we knew that the Taxi took us the long way round this was most disappointing!!!

Each tower had 4 lifts and we never waited long for one! Also you get a free 60min international call each stay at the hotel which is a little unfair is you only stay the weekend you get it but if you stay 2 weeks you get the same!

we did not use the spa as felt that was way over priced

A free bus does run up and down the road outside the hotel. You can pay $2 each way to go to Aloa Moua the largest shopping center in the world we did this with ease. on the whole Hawaii is very expensive. we made the most of having a car which cost us $440 for 4 days we explored the whole island, first going to the North shore if you can do this we would recommend it so pretty Paradise in its own right! palm trees coconuts and lots of unusual birds amazing colors. we also went to the windward coast very nice but not as nice as the North shore! The Leeward coast is very pretty but not for tourist it has its fair share of homeless beggars and we were told could be dangerous and could have been robbed!! we also visited the shopping outlets.
all in all very good! would recommend it to all!

Room Tip: lower level rooms at the front of the hotel make interesting looking out
  • Stayed: January 2014, traveled as a couple
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2  Thank fezile l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded January 23, 2014

Aloha,

Thank you for reviewing your stay. We are pleased to read that you had such a great experience in Waikiki and on Oahu. We are honored you spent these two very special occasions with us and regret you were not given a bottle of champagne. We will share this note with our front desk manager. We hope to serve you again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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