We stayed at the Hyatt Waikiki in September. The hotel was fine and staff very pleasant and helpful. BUT - when we left we booked a SpeediShuttle to the airport for the next day at the desk in the Hyatt. To cut a long story short, the shuttle hadn't arrived 30 mins after pick-up time, despite two phonecalls to them from the very helpful bell desk. As we were concerned about missing our flight, we took a taxi to the airport. I've since requested a refund from SpeediShuttle by email (no response) and also wrote snailmail to the Hyatt Manager, commenting on the poor service from a company in their hotel - which then reflects on the Hyatt. After two weeks, no response. I'm surprised at receiving no response, doesn't make for good customer relations.
Pam and Peter Rushby
- Official Description (provided by the hotel):
- Experience all the excitement of Waikiki from one incredible location. Steps from the azure blue waters and soft sands of Waikiki Beach, Hyatt Regency Waikiki Beach Resort and Spa offers magnificent personalized services and luxurious amenities including world-class dining, award-winning spa, interactive cultural activities, 24-hour fitness center, swimming pool overlooking the Pacific Ocean, and more than 60 on-site boutiques. The resort provides the perfect place for those who want to make the most of their island experience and connect with the heart of Hawaii. ... more less
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- Also Known As:
- Hyatt Regency Waikiki Hotel Honolulu
- Hyatt Regency Waikiki Resort And Spa
- Hyatt Regency Honolulu
- Hyatt Honolulu
- Hyatt Regency Waikiki Resort & Spa Hawaii/Honolulu