We recently stayed here for 9 nights and have to say that on the whole it was an excellent experience. We arrived before 10AM from an early flight and thankfully our room was ready well before the standard check-in time. This definitely helped as we had just been on a ten hour flight with a 6 month old (though he's an excellent traveller). Getting the room meant that we were able to freshen up before heading out to explore. Before we left, housekeeping were quick to bring up the requested crib, and as the rooms are very spacious (especially by Waikiki standards) there was plenty of room for it without inhibiting on our space and ability to use the sitting chair or the desk. In fact I was pleasantly surprised with the floorplan of the room, it was considereably larger than other hotels that we have stayed at (Outrigger on the Beach, Pacific Beach & Aston Circle).
The bathroom (which many complain is dated) is well laid out with the shower and toilet behind a door and the large sink and counter top in a big, but private opening where the built-in cupboard also was. This area was handy for getting ready whilst my wife showered. Speaking of the shower we found the water pressure to be amazing and the water was hot hot hot (if you wanted it to be) - as far as hotel bathrooms go this is just about the most important thing! Yes, there is a shower curtain, but it did its job.
The bed was large and comfortable, with nice thread count on the linen, and I think six large comfy pillows were prvded by defaut (5 on the bed and one in the cupboard). More obviously could be requested if required!
Housekeeping were thorough and never impinged upong us regardless of the time that we left our room. They always kept us fully stocked with toiletries.
We used the pool and the pool area on level 3 quite a bit. Although the pool itself is a little small for the size of the hotel we found that most of the time there was very few people in it (even if there was quite a number on the surrounding pool beds). This meant that we could swim (and take bubs for a swim) without feeling crowded. The poolside service was good and the cocktails and food was not bad value. It was particularly reasonable during happy hour which ran from 4-6PM daily with live bands creating a nice atmosphere.
The lifts in the hotel are fast (we were on the 27th floor) and we never found ourselves waiting long. Though getting out to ground level from our room required us to change to a different smaller lift as getting from reception down to the ground level generally relies upon using escalators. The reason for this is the shops on the ground floor of the building, so I can understand why it is necessary, but still it would have been nice to be able to pop straight out on the ground floor.
Others on here have commented on the noise of the lifts, I can confirm that you can hear them if you are near to them, but the noise is not particularly obtrusive, and if you have the TV on (even on low volume) you don't really notice them at all. Light sleepers might be bothered by them, but we weren't and so didn't even consider asking to be moved. Noise from the street was a non issue, probably because we were quite high up.
Our city view room had a nice direct view of the moutains overlooking Waikiki and in fact from our balcony we had a view of the beach - other hotels may sneakily have tried to call this partial ocean view.
Having been to Honolulu a few times we knew just how great the location of hotel is, but it really hits home when you walk out one of the Kalakaua Av exits to a direct view of the Duke Kahanamoku statue and the picturesque blue waters of Kuhio beach.
If I had to find some negatives, one would be the very cheap coffee maker that the room was kitted out with. I'm not sure whether ours was defective, but as soon as you put water into it it started spitting out dangerously hot water even when the lid was not closed. We ended up getting reception to bring up a kettle to use for boiling water and this was fine.
We didn't have breakfast at the hotel as it was expensive and we didn't fancy waiting in the queue. It didn't appear to be excessively long, but we didn't hang around to verify on our way out to grab breakfast across the road at Duke's or at a nearby bakery.
Based on our experiences here we'd have no hesitation in staying again or in recommending the Hyatt Regency to friends and family.
- Official Description (provided by the hotel):
- Explore the excitement of Oahu in one of Hawaii's most fashionable zip codes. Just steps from renowned warm waters and spectacular views of Waikiki Beach, the property features newly remodeled guest rooms, an award-winning spa, retail shopping, cultural activities and cuisine from celebrated chefs. Close to Honolulu's most visited attractions, including the USS Arizona Memorial at Pearl Harbor, Iolani Palace and Diamond Head Crater, the hotel is the ideal solution for those who want it all. ... more less
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- Also Known As:
- Hyatt Regency Waikiki Resort And Spa
- Hyatt Regency Waikiki Hotel Honolulu
- Hyatt Regency Honolulu
- Hyatt Honolulu
- Hyatt Regency Waikiki Resort & Spa Hawaii/Honolulu