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Reviewed February 4, 2013

Hi we recently stayed at Hyatt regency and had a fantastic holiday !! We booked our package through My Hawaii as the now have direct flights from Brisbane and the package was great value for money !! I have already made enquires for 2014!
The breakfast at this hotel was excellent and the view even better !
I had read many negative comments on here before leaving and I was a little nervous about staying here! But I was really happy with the room, service and ESP the location!
We were travelling with a 22 month old and a 3yr old and the room was def big enough. The room had two double beds and they gave us a cot for my bub!
We flew with Hawaiian Airlines which were also excellent! Food was fine and the seats roomy ! We were also very lucky as they gave us a seat for our daughter!
We had transfers from the airport that was part of My Hawaii package ( makes travels much easier with 2 little ones)
So all in all we had a fantastic holiday and can't wait to go back !!
Don't hesitate to contact if you have any questions !!
Oh did I mention we got 2 free tours with our My Hawaii package !! Value for money
I could go on all day about how good our holiday was, but just got there and check it out !!

  • Stayed: January 2013
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1  Thank pilateskate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 13, 2013

Aloha,

Thank you for the review. We are glad that you enjoyed your stay with us. We look forward to serving you again next year.

Mahalo

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Reviewed February 4, 2013

We went to Hawaii for a wedding and stayed here as part of a deal with My Hawaii, everything was perfect, great views from our balcony, the pool cocktails were great, a central location that you could walk to most things and the people were very helpful. They also have an omelette guy who was great fun to watch when things got busy for breakfast.

Room Tip: ocean view,
  • Stayed: December 2012, traveled with family
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Thank Bronwyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 5, 2013

Aloha,

Thank you for the post. We are glad to read that you had such a wonderful visit. We thank you for selecting Hyatt and we hope to serve you again.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

This was my first experience of Hawaii and will now not be my last! Had a truly wonderful time with my two teenage girls. The Hyatt was a great place to stay. On arrival we were upgraded to a partial seaview room and , as we were on a budget ,this was a welcome bonus. We travelled with the company MyHawaii ( also a first for me) and I cannot fault anything. Everything went smoothly. From flights, to arrival, the hotel, the extras - all went to plan. The Hyatt was clean, the service excellent and the location was fantastic. As vegetarians we worried we would have difficulty finding places to eat out. However the staff directed us to several good vegetarian places, within walking distance. We found the tour guides at the hotel very friendly, helpful and knowledgeable . We were able to take several trips and experience the 'vibe', the scenery and the people that has given us some lovely memories.

  • Stayed: December 2012, traveled with family
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2  Thank Barb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 5, 2013

Aloha,

Thank you for the review. We are pleased to read that you and your daughters had such a great experience. We look forward to serving you again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

We stayed here on Jan. 4th - the hotel is massive, it has an atrium with shops, etc. which is great. The room was nice, but still not nice enough for what we paid. The view of Waikiki Beach was nice though. The BIG complaint I have about this hotel was that the parkade was undergoing renovations and was closed. So as an alternate, they offered us a parking pass at another hotel which was a good 10 minute walk away - AND made us pay $12 for the parking still. Ridiculous - that in itself is why I can only give this place 3 stars. For having to walk with our luggage that far from the car to the hotel, parking should've been complimentary, in my opinion. Not to mention insanely priced room service - $12 for a bagel? I don't think so!! Would not return - far too expensive for what you get.

  • Stayed: January 2013, traveled as a couple
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Thank tropicalbeachy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 4, 2013

Aloha,

Thank you for providing us with your feedback from your stay. We regret that you were visiting during the parking garage resurfacing/spalling project. The reason for the necessary temporary closure of the garage was for the safety of our guests and employees. While the project has since been completed and the structure is open for cars, we do understand your sense of frustration and have shared your post with the management team for both our rooms and our food and beverage.

Mahalo

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Reviewed February 2, 2013

Stayed here for three nights with my wife and 1.5 year old. Was upgraded to an ocean view room of the Ewa tower with platinum status. Status also got us reduced resort fees and complimentary leis. It also included a plate of sushi at the restaurant, but we didn't get it. We were on the 32nd floor, which was fine for keeping the street noise out of the room. You could hear street performers and music, but with the balcony door closed it was like having a tv on low volume. (note: we stayed the weekend of the pro bowl, so the streets were filled with music that saturday night, from our room you could hear it muffled with the balcony door closed). The room was clean and well kept.

The staff was overall great except for when we asked for a crib at check in, the housekeeping guy just walked right in the room with the crib...didn't even knock.

Valet parking was $35, but probably worth it since self was $30 and it was in a VERY small garage across the street.

Staying in the Ewa tower was good except we needed to go through two elevators to get to the car, since it's below the diamond head tower. The two towers are separated by a small shopping area downstairs. Also, if you were to do laundry here, the laundry room is in the 4th floor of the diamond head tower, so it was a little trek from the 32nd floor of the Ewa tower.

The pool is nice and they let you rent beach chairs and towels. The beach is across the street, but littered with homeless people on the sidewalk, especially within a couple blocks east of the hotel as they congregate in the public picnic areas. Otherwise, the location is great as it is pretty central to local dining and shopping (within walking distance) on the main strip and the street adjacent to it (Kalakaua and Kuhio).

I would stay here again if the rates are right. I stayed on a government rate of $177 which was way less than the standard rate of $320ish for the weekend (pro bowl weekend).

  • Stayed: January 2013, traveled with family
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1  Thank RussRexRey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded February 4, 2013

Aloha,

Thank you for your comments. We are happy that you enjoyed most of your stay. We regret the issue with the crib. Our staff are trained to knock three separate times and to announce themselves before entering a room. We have shared your comment with the housekeeping team for a review on the delivery of cribs and other items. We thank you for staying with us and we hope to serve you again in the future.

Mahalo

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