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“Great Location in Waikiki”

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Hyatt Regency Waikiki Resort & Spa
Ranked #22 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersBronze level
Sydney
Level 6 Contributor
190 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Great Location in Waikiki”
Reviewed March 23, 2012

After a lot of research and consideration, my girlfriend and I settled on the Hyatt Regency Waikiki as our base in Waikiki. It was my first visit to Hawaii and a lot of friends who are frequent travellers advised us to stay at the other end of Waikiki (near the Hilton or the Ilikai) but after reading numerous reviews on Trip Advisor and chatting to people we were glad we settled on the Hyatt. It is an older style hotel but the rooms are very large. Whilst the bathrooms are a little dated they are more than adequate. We were lucky to have a room with a beautiful ocean view and partial diamond head view. We did not have breakfast included in our package, so after trying a local restaurant for breakfast we decided to try the hotel breakfast which was fantastic and very well priced. We did not have the buffet but ordered from the menu (for Australians - order 1 serving of pancakes, waffles or eggs benedict as the serving sizes are very generous and you can top up with sides). We also had room service one night which was fine - the kitchen was very accommodating as my friend wanted just plain grilled chicken and rice and it was no problem at all (even though it wasn't a menu item).

The staff were lovely - very welcoming and helpful. There are ABC shops everywhere (to purchase drinks, snacks, breakfast items - which you can consumer on your balcony taking in the beautiful view). Yes it is a popular hotel with Japanese travellers - we found these groups to be so quiet and very polite as fellow travellers. We didn't use the pool (which is on the small side) as we were out and about every day and we ended up taking a leisurely walk down to the beach strip near the Hilton Village where you can hire an umbrella and 2 beach lounges for US$20 per half day (we went over time once and the beach guy was really accommodating and didn't charge us for the extra time). You can easily take lunch at one of the many hotels on the beach up this end and then return to relax on your beach lounge.

Shopping of course is fabulous in Waikiki - visit Ala Moana shopping centre and the Premium Outlets at Waikele. As we had a friend in Waikiki who had grown up in Hawaii, we were lucky enough to be taken to other shopping discount stores like Sports Authority, Ross's, Don Quixotie, Costco etc...

Tips for staying at Hyatt Regency Waikiki:
1. Ask for a quiet room away from lift on a high floor (unfortunately, there is still work going on, on waikiki beach directly in front of the hotel. Drilling seems to start around 6am and finishes around lunch time - wasn't too much of a problem for us - we preferred to sit on the beach and swim down near the Hilton Hawaii Village - nice walk and the water is crystal clear aqua blue to swim in). We were in the Ewa tower on the 35th Floor.
2. Buy snacks and drinks from ABC stores - there is a small fridge in the room.
3. Eat breakfast in the hotel - we felt it was good value and good quality food - ask for a table on the patio (has water view).
4. Check in on line in Reception for your return air flight home - too easy.
5. Premium Outlet shuttle and Ala Moana trolley stop right across the road - brilliant. Book shuttle through Reception to ensure you have a place on the bus.
6. Hotel is easy walking distance to Cheesecake Factory (great for dinner - huge portions though), Sephora - my favourite makeup store, Macy's and other upmarket stores.


I should also mention, we found a fab little Italian trattoria called Il Lupino - address as follows:
Il Lupino Trattoria & Wine Bar
Royal Hawaiian Center, Bldg. B, Level 1
2233 Kalakaua Avenue, Suite 110
Honolulu, HI 96815
The food is fantastic.

Room Tip: Choose a high floor away from the lift well.
See more room tips
  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank SydneyGlobalShopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha,

Thank you for the comments. Please come and see us again.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 23, 2012

We had an oceanfront room on the 38th floor. The view was absolutely stunning. The room was very comfortable and clean with a nice size balcony. The front desk and concierge were helpful and friendly. Japengo was delicious for dinner and we enjoyed the daily breakfast buffet at Shore. A nice touch was at the pool, when it for really hot in the afternoon they pool attendant would hand out free Otter Pops and cold washcloths to help you cool down. We loved everything about our stay and the negative reviews on here really baffle me.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 12Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 29, 2012
Aloha,

Thank you for the kind remarks. We will share them with our staff. We hope you visit again.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 22, 2012

Having read the reviews and having stayed at the Hilton Grand Vacation Club (Lagoon tower) and Embassy Suites (before) I was reluctant to book to stay at the Hyatt but the hotel had a pretty decent 48 hour sale whereby we were able to book a regency club room for the price of a regular room. Regency club means: secured access to your floor 35-40, apparently slightly larger rooms and access to the regency club lounge which we found very helpful. At the RC lounge you get a nice buffet breakfast in the morning, an espresso machine which you can use througout the day, pretty decent appies 5pm-7pm and desert 7pm-8:30pm. This is very handy as the main restaurant had long line ups in the morning for breakfast plus this breakfast and appies are included in your room rate. The location is great, very close to the beach and in fact the RC lounge deck (lanai?) has a great view of Waikiki and Duke. We also took advantage of the beach chairs every day, taking them a short trip to the beach in front of the Royal Hawaiian. Close enough to the Queen Kapiolani park for a walk in the park every monring and a bit of tennis, close enough to the beach and Duke's for lunch, close enough to the shops for a walk after desert in the evening. Not as nice as the Lagoon tower of the HGVC but over there the price seems to have doubled over the last 3 years whereas the Hyatt's prices have stayed about the same. A bit nicer than embassy suites for about the same price but you don't get a suite.. Without access to the RC lounge I would probably stay at the Sheraton or Outrigger Reef before the Hyatt... Hope this helps!

Room Tip: Upgrade to regency club if you can...
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  • Stayed March 2012, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Constantine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha,

Thank you for taking the time to post your review. We appreciate your comments regarding the Regency Club and the experiences you enjoyed utilizing the Lounge area. We hope that you will consider visiting us again in the future.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alaska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2012

Noisy is the only way to describe my experience. We were given a room that shared the same wall with the 40 floor elevator. When I said I would probably not be able to sleep because of the extreme noise and vibration, I was given a fan and ear plugs. I should have paid half the price and gotten a room at a 2 star resort, which is exactly how I would rate this hotel. Don't waste your money. If you do, don't expect much.

  • Stayed March 2012, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Audrey99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha

We value your hotel review. We try to resolve guest concerns immediately and with empathy. It seems from your post that you were not satisfied with the response you received from staff. Your comments will be shared with our management and associates.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 21, 2012

My husband and I just returned from a 6 night vacation in Honolulu, Hawaii . We stood at the Hyatt Regency Waikiki Beach Resort . Our room was In the Ewa Tower on the 26th floor with a city view . I would say that this hotel is nothing to be excited over the only pro to this hotel is the location and the friendly pool staff . The rooms are very outdated especially the restrooms . It looks like they tried to renovate certain parts of the room like adding a granite counter top to the vanity area and adding a flat screen tv and some down bedding but that is all . The bathtub and toilet area are extremely old not all the restrooms have those new toilets like they try to make you believe while researching before you book your trip . The pool area is extremely small !!!! My husband and I tried to enjoy some time in the swimming pool but were not able too cause there were just way too many kids on floating devices which took up a lot of room in the pool. If you are planning to be at the pool area plan on standing in one corner of the pool and not moving cause that's exactly what we had to do . The staff at the pool are very helpful and really try to make you comfortable. The Beach is directly across the street which is great its not a long walk at all but beware they are doing major work on trying to extend the beach area so there is lots of work going on so part of the beach is not accessible and the parts that are are very crowded . Overall I would not stay at Hyatt again there are way more options that are on the beach that I don't mind spending the extra money on . If you are looking for an average clean hotel Hyatt Regency Waikiki is a good choice .

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bebe1317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha,

Thank you for the feedback. We will share your comments with our team.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FL
Level 5 Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 21, 2012

We stayed here 6 years ago so it was a return for us. It's a big city resort. Smack in the heart of downtown. Parking is a whopping $35 DAY. Two great big HUGE towers. And it is NOISY. I know they get a LOT of Japanese tourists, but everything is geared towards the Japanese. It seems the hotel wants them to be a comfortable as possible and leave as much of their money behind, and oh yeah, we'll welcome a few Americans too. From trying to get a table at breakfast (again for some lousy coffee) to a chair but he pool. And while we're not the subject of the pool, could someone PLEASE explain to me why CHILDREN, unsupervised are allowed in the hot tub?? WHy are they allowed at all? They had the Friday afternoon Aloha show, they was GREAT!!!, The Hyatt also puts on a sunset hula show across the street. Both very fun and enjoyable. The staff in Japengo was over the top!!! Friendly, courteous. Exceptional service!!! At the pool bar/ restaurant, Barbara is still there from 6 years ago. She was a bit over run with several large parties so it slowed her down a bit but was still able to give us top notch service. I guess the hotel has been having an insect problem of late. There are note cards in the rooms asking to keep all food tightly covered or in the refrigerator and there was an overpowering smell of RAID in the hallways. Hopefully they can get the straightened out

Room Tip: Get Ocean view, other wise you look at the other hotels or the city.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrystalBeachMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha,

Thank you for your comments. We have forwarded your review to our team for further investigation into some of your remarks. Thank you again for reviewing your stay.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level 6 Contributor
100 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed March 20, 2012

The Hyatt is located inside a shopping mall in the heart of Waikiki Beach. When you arrive at the mall, it is not obvious where the hotel / front desk is. Not too hard to find; we made our way up the escalators and around two corners.

The room facing the ocean on the 23rd floor was standard in size, old but clean bathroom, normal Hyatt bed and a small balcony featuring a Beach & Kalakaua Ave view. The beach is right there across the street! You can people watch all day and there are surfies in the early morning.

Service here was OK enough. One negative, a waiter brought us milk for our coffees after we requested it (so far so good) but then immediately pulled it back when the table across asked if they could have the milk when we were done. The guy takes it and we hadn't even poured a drop!

We did not get to really experience much service to be fair. It does not feel like you are at a hotel. Maybe on a cruise ship because there are shops Everywhere (I can't even estimate how many ABC stores inside this one mall alone), but it can't be a cruise ship because it's old. Cruise ships at least are all brand new. Anyway, check in check out was forgettable. Housekeeping no complaints so that's great. Again, you're in a shopping mall, it does not feel like a hotel let alone a Hyatt. Overall this does not add up to much more than a truly incredible location, walking distance to everything.

If I returned to Waikiki I might choose to stay closer to the Marina where it is quieter. If you want to be in the action pay the extra and stay across the street on the beach. If you can't afford beachfront then stay three blocks back.

Room Tip: Request a high floor to decrease street noise and increase beautiful view :)
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Great_Expectations84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this review, March 26, 2012
Aloha,

Thank you for posting your review. We regret your stay was not more memorable. We have just completed a year long renovation of the third floor public areas and restaurants but we will share your comments regarding the room.

Mahalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Waikiki Resort & Spa

Property: Hyatt Regency Waikiki Resort & Spa
Address: 2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815-3233
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#11 Romantic Hotel in Honolulu
#12 Luxury Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#14 Family Hotel in Honolulu
#25 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Waikiki Resort & Spa 4*
Number of rooms: 1230
Official Description (provided by the hotel):
Experience all the excitement of Waikiki from one incredible location. Steps from the azure blue waters and soft sands of Waikiki Beach, Hyatt Regency Waikiki Beach Resort and Spa offers magnificent personalized services and luxurious amenities including world-class dining, award-winning spa, interactive cultural activities, 24-hour fitness center, swimming pool overlooking the Pacific Ocean, and more than 60 on-site boutiques. The resort provides the perfect place for those who want to make the most of their island experience and connect with the heart of Hawaii. ... more   less 
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Also Known As:
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Honolulu
Hyatt Honolulu
Hyatt Regency Waikiki Resort & Spa Hawaii/Honolulu

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