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“Excellent Hotel Services, Great Location”

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Hilton Grand Vacations at Hilton Hawaiian Village
Ranked #29 of 84 Hotels in Honolulu
Certificate of Excellence
Toronto, Canada
1 review
“Excellent Hotel Services, Great Location”
Reviewed May 16, 2014

Our family stayed in a 2 bedroom condo at the lagoon tower during the first week of May. Our personal concierge was exceptional in getting us settled in, recommending activities to do and sights to see, and helping us make reservations to dinners/shows. The hotel room that we received was equipped with everything that you would need (i.e. kitchen pots and pans, utensils, etc.). However, the room decor and furniture was rather dated, with minor repairs and touch ups needed. For example, the little handle to hook the showerhead was loose and was about to fall off the bathroom wall. Room and kitchen utensils can be cleaner as well. However, the hotel's amenities was excellent and the "village" was very convenient. Great for family vacations.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Justin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,349 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed May 15, 2014

Lagoon Tower ocean front room was worth the wait. Excellent. Only thing we didn't care for was not being told of the remodeling noise that always seemed to be happening when we needed to take an afternoon nap. Other than that, it was great.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank barbarajaneg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2014

Our rooms are clean & spacious with a balcony over looking the beach and a lagoon. Inside the village are restaurants and shops and entertainment place. You don't have to go out of the village, all you need is there.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank sold353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Euless, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2014

The views are to die for, the beaches are lovely. The resort is Freindly & Comfortable. This is the first vacation we have taken, where we were not ready to head home after our 8 days in Oahu. Rainbow Lanai has a great breakfast, and our night time walks on the beach were memorable. The Polynesian Cultural Center was a real highlight, and check out North Shore Tacos- the best mahimahi tacos ever.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Steven Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seoul, South Korea
1 review
Reviewed May 8, 2014

This place seems to don't have the better good place from our children. I live the weather nice, the warm sunshine and wind which is refreshing and clean in the metropolis and we make realize how to miss this good environment.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Jung Hoon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Russia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 30, 2014

I'm currently staying at the HGV - Waikikian and am disappointed in the cleanliness of the room. I had to call and ask to have the couch cushions cleaned which they did within hours but the stove was not cleaned as requested. The appliances are in need of a good scrubbing. I recently staying at Kingsland on Hawaii which was much better. We also were not told about the owners lounge when we checked in.

Room Tip: The Waikikian is set back a bit and the ocean view is blocked by 2 towers - the lagoon tower and rai...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SKWink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Hilton Grand Vacations at Hilton Hawaiian Village, responded to this review, May 8, 2014
Thank you very much for staying with us. Thank you also for taking the time to write to us about your experience while staying with us. We are truly sorry for the unsatisfactory cleanliness condition you found your room in when you checked into one of our suites. I was pleased to read that our housekeeping responded in a timely matter to your request, but then disappointed that our housekeeper did not clean the stove as you had requested. I have notified housekeeping to be very thorough with our cleanings so that we can keep our standards up to our Hilton standards, thus insuring that our guests will always be happy and satisfied with our room conditions. I apologize also for the lack of information regarding the owners’ lounge to you upon check in. I have already spoken to our Front Desk managers to remind our Guest Service Agents to explain all of our benefits and services for our owners. We look forward to assisting you and making your stay with us as comfortable and relaxing as possible.

John R. Reagan
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed April 29, 2014

Our apartment in the Lagoon tower was fabulous. The kitchenette was lovely. Bedroom and Bathroom were very nice. Based on some of the recent reviews in Travelocity we were bracing for a tattered apartment. To our delight, the rooms were lovely. Wished the HVAC worked more consistently. We should have called when we realized it was not working...but we were too busy enjoying the vacation and slogged through the evenings when the room warmed up.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Maryellyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Grand Vacations at Hilton Hawaiian Village

Property: Hilton Grand Vacations at Hilton Hawaiian Village
Address: 2003 Kalia Road, Honolulu, Oahu, HI 96815-1917
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Honolulu
#18 On the Beach Hotel in Honolulu
#27 Family Hotel in Honolulu
#30 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Hilton Grand Vacations at Hilton Hawaiian Village 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
When staying at Hilton Grand Vacations at Hilton Hawaiian Village, you'll have access to the Village's spectacular amenities, including an exercise facility to maintain your workout routine, over 20 restaurants and lounges, complimentary shows and live events, first-class shopping and a wide variety of activities the whole family will enjoy. Hilton Grand Vacations at Hilton Hawaiian Village offers studios, one and two bedroom suites. ... more   less 
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Also Known As:
Hilton Grand Vacations Club At Hilton Hawaiian Village Hotel Honolulu
Hilton Hotel Honolulu
Hilton Grand Vacations Club Honolulu
Hilton Honolulu
Honolulu Hilton
Hawaiian Hilton Village
Hilton Grand Vacations At Hilton Hawaiian Village Hawaii/Honolulu

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