If you are going to the Hilton Hawaiian Village on Oahu, Hawaii staying at either the Lagoon Tower or the Rainbow Tower seeking rest, relaxation, and comfort FIND SOMEWHERE ELSE TO STAY!! I stayed at the Lagoon Tower for two weeks and was utterly disappointed and exhausted by the time I got home from vacation.
There is a piece of land between the Lagoon Tower and the Rainbow Tower that was and is used daily for buffets, luaus, corporate parties, and private parties. The set up for these events begins at 4:30 a.m. when the staff is putting up tables, chairs, dishes, and meal buffet tables without consideration of the hotel guests just above them trying to sleep in their rooms. The staff talks, laughs, and works moving carts across the sidewalks to the grassy areas making a great deal of noise until the customers arrive around 7:00 a.m. The noise of these customers is additionally loud enough to awaken everyone in both Towers.
The evening events set up begins around 4:00 p.m. and customers usually arrive around 6:30-7:30 p.m. The noise from the evening festivities lasts usually until 9:30 p.m. but one night it continued on until 10:30 p.m.
If there is any kind of music during the evening events it is usually turned up so loudly that I could not hear the television in my room with the lanai door and windows closed! And the night the music continued until 10:30 p.m. was so loud that it shook my windows and lanai door! Had I known I would be enduring this kind of noise daily I would not have stayed at this hotel!
There was a corporate private party for 3 or 4 days during my visit so there were daily morning buffets, nightly dinners, and one day in which the entire lagoon was closed down to all hotel guests so the corporate private party could use it for a “team building exercise”.
The hotel itself is lovely; nicely appointed rooms, spacious lanais, beautiful landscapes surrounding the facilities, large enough rooms, comfortable furniture, and the condo-type rooms with kitchens are spacious and have full-sized appliances. The lighting particularly in the bathroom was very dim and there was no fan to exhaust the steam after showering. For those staying in the timeshare or condo facilities there are laundry appliances down the hall and they are free which is a nice bonus. The lagoon is an excellent place to swim, paddle board, snorkel (yes there are small fish in that lagoon!), and to lay out in the sun by--it's a great place especially for families with children since there aren't any waves and it is spacious enough for everyone.
There are really nice places to swim—the “super pool” where they have three different slides (usually extremely crowded), a larger pool by the Rainbow Tower that was very nice, a smaller pool by the Tapa Tower, and the lagoon between the Rainbow and Lagoon Towers.
If you're staying in the condo-type portion of the Lagoon Tower housekeeping is done only once a week. They will make your beds but not change the sheets and it appeared they never vacuumed.
I stayed on the 6th floor facing the Rainbow Tower, the lagoon, and the ocean. The views were absolutely exceptional and if it weren't for the noise I would have absolutely LOVED this room!
My impression was that the Hilton Hawaiian Village values the additional money received from the private parties more than they value providing rest, relaxation, comfort, and good customer service to their hotel guests! There was never any mention of compensation or appreciation for what the guests had to endure during these daily early morning wake ups or later evening disturbances of exceptional noise from the hotel management.
One day when I inquired from the concierge what the price of the breakfast buffet and luau was for hotel guests I was told that those activities were just for private parties and that the hotel guests were not invited. I think (or hope!) the concierge was only addressing activities for that particular day as opposed to every activity done in that space daily!
While I enjoy parties, good music, eating and drinking with friends I did not enjoy the early mornings and late evenings filled with tremendous noise when I was on a vacation. I would definitely NOT recommend a stay at the Hilton Hawaiian Village if you’re looking for rest, relaxation, and comfort because that’s exactly what you will not get!
- Official Description (provided by the hotel):
- When staying at Hilton Grand Vacations at Hilton Hawaiian Village, you'll have access to the Village's spectacular amenities, including an exercise facility to maintain your workout routine, over 20 restaurants and lounges, complimentary shows and live events, first-class shopping and a wide variety of activities the whole family will enjoy. Hilton Grand Vacations at Hilton Hawaiian Village offers studios, one and two bedroom suites. ... more less
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- Also Known As:
- Hilton Grand Vacations Club At Hilton Hawaiian Village Hotel Honolulu
- Hilton Hotel Honolulu
- Hilton Grand Vacations Club Honolulu
- Hilton Honolulu
- Honolulu Hilton
- Hawaiian Hilton Village
- Hilton Grand Vacations At Hilton Hawaiian Village Hawaii/Honolulu