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“Safe clean and comfortable”
Review of White Sands Hotel

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White Sands Hotel
Ranked #70 of 84 Hotels in Honolulu
Reviewed April 7, 2014

White Sands Hotel was our home away from home. The staff was welcoming, friendly and very helpful. Special thanks to Christieanna for greeting us every morning and making us feel like family. The pool and pool side was cleaned everyday. Our room was immaculate, comfortable, safe and quiet. A big thank you to all the housekeeping staff. The oasis by the pool side makes it worth the stay. It included a fountain with fish in the pond. Beautiful greenery and Hawaiian flowers. The rooms could use some upgrades but well worth the price to stay. We had a kitchenette which was perfect for morning breakfast or quick lunches when you didn't want to eat out and save money. If ever returning to Waikiki we will definitely want to stay again. Many thanks again to all the staff. Aloha!!!

Room Tip: Pool side view is worth the extra.
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  • Stayed: April 2014, traveled with family
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2  Thank Wanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this reviewResponded April 26, 2014

Aloha Wanda C,

Thank you for choosing White Sands Hotel for your “home sweet home” in Hawaii. You complimented on our friendly and helpful staff, especailly Christieann who provided great services to our valued guests. I will acknowledge their efforts.

I am very pleased to hear that you enjoyed our clean pool area, comfortable room, koi pond, beautiful greenery and kitchenette. You also mentioned if you ever return to the paradise, you would stay with us again.

Again, thank you for taking your time to post the positive comments on the tripadvisor. See you soon.

Fond Mahalo

Lendy Ma
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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218 - 224 of 674 reviews

Reviewed April 1, 2014

I got a room on the 3rd floor facing Nohonani Street. The room was bigger than I thought it would be and, despite what other reviews say, I found the street side to be very quiet. The parking spaces are small, but so is every parking spot in Honolulu. I rented a convertible and was able to fit it in the lot without major issues. Almost every hotel in Waikiki charges for parking so this was no surprise to me.

Staff here were very helpful and welcoming. The downside is that there is no elevator but after a coupledays we got used to the stairs.The location was awesome. Just far enough from the beach to avoid the noise of so many people, a mini flea market less than a block away and many restaurants and shops nearby. Even the zoo is only about 6 blocks away.

I plan to stay here on my next visit.

  • Stayed: March 2014
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4  Thank ElizabethK507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this reviewResponded April 27, 2014

Aloha Elizabethk507,

Thank you for posting your comments. It is always helpful to have this kind of feedback so that we can address our guests concerns as we strive to improve the quality of your stay at our property.

I am glad to hear that you liked your room that we assigned for you. Thank you for compliment on our great location in Waikiki and it is convenient to the restaurants, shops nearby and the zoo.

You also mentioned about our staff was very welcoming and helpful, I will pass this message to them and acknowledge their efforts in providing good services.

Your comments are very important to us and will be used to improve our service. If you plan your next trip to Hawaii, please feel free to contact me.

Again, thank you for choosing White Sands Hotel for your hospitality needs.
Fond Mahalo

Lendy Ma
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Would I stay here again? Absolutely!

Staying here was a delight. Making the reservation was a breeze. They were sold out on their parking spaces, but no problem--there was plenty of convenient parking across the street at their sister hotel.

There were three three-story buildings encircling and cozy, private courtyard with pool. Our particular room had three twin beds and a small kitchen. It had a delightful retro feel--a throwback to a time when hotels had individual personality.

The staff was amazing! Always cheerful, helpful, and positive. No matter what I needed, they were there with a great attitude and a solution. Christianne and David at the front desk, the bellmen, the housekeepers--they all made us feel welcome and valued.

  • Stayed: March 2014, traveled with family
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5  Thank Janet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this reviewResponded April 27, 2014

Aloha Janet F,

Thank you for posting your positive comments on Tripadvisor.

It is nice to hear that you complimented on our staff, especially Christieann and David, , they were always cheerful and helpful. I will acknowledge and recognize their efforts in providing our valued guests with wonderful memories.

Again, thank you very much for your comments. As mentioned, you will absolutely stay here again. We look forward to accommodating you at White Sands Hotel in the near future.

Fond Mahalo

Lendy Ma
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

It was our fifth trip to the Island but first to this Hotel. After staying in larger Hotels on our previous visits we chose this hotel because it was small and had a nice pool and Garden area.
Plus was centrally located.
Two blocks from the Beach. Plenty of Shops and Restaurants nearby
We had a pool view room with kitchenette, which was well stocked.
All the staff were friendly and helpful.
The only downside was that the air-conditioning was noisy.
We will definitely be staying at this Hotel on our next visit

Room Tip: Poolside rooms are quieter than city view rooms.
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  • Stayed: March 2014, traveled as a couple
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5  Thank lynda h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this reviewResponded April 27, 2014

Aloha lynda n,

Thank you for taking the time to write about your experiences.

I am very happy to hear that you loved our centrally located location, it's convenient to Waikiki beach, shops and restaurant. You also liked your pool view kitchenette room, the pool and the garden area.

You complimented on our helpful and friendly staff. I will recognize and acknowledge their efforts.
I will let them know that you will definitely be staying with us on your next visit.

The situation about your AC was brought to the maintenance manager’s attention, and corrective measures have been taken.

Thank you for helping us to improve our guest relation services. See you soon.

Fond Mahalo

Lendy Ma
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

Me and my wife booked a last minute Waikiki trip and had to save a bit on our hotel. We choose this hotel because it was 2 blocks from the beach. We didn't expect much because it was so inexpensive. The staff was very friendly and helpful. We checked out at noon and didn't have to fly home until 10pm so the staff let us store our bags and even gave us an empty room to shower and freshen up before our flight. They have security and the hotel was quiet and safe. The cove the pool is in is nice and quiet. Rooms are old and outdated but the beds were comfortable. Housekeeping did a great job. Overall we got what we payed for and a bit more. At first we didn't like it but by the end of our 8 day trip we were very pleased. It's a cheaper hotel but if your looking to save a bit on your hotel this is a good place to start.

  • Stayed: March 2014, traveled as a couple
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6  Thank Freezinak907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this reviewResponded April 27, 2014

Aloha Freezinak907,

Thank you for taking the time to write about your experiences with us on your vacation to Hawaii. I am glad to hear that your stay with us was pleasantly surprised.

You also complimented our friendly and helpful staff, and you mentioned that our housekeeping did a good job and security kept the hotel quiet and safe. I will pass the message to them, and recognize and acknowledge their efforts.

I am very pleased to hear that you enjoyed our inexpensive rate. We will continue to offer affordable rate to our valued guests.

Thank you for choosing White Sands hotel for your hospitality needs, and we hope to accommodate you on your next visit to the paradise.

Fond Mahalo
Lendy Ma
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

Our second time staying here... right in the heart of Waikiki. Easy walk to shops, good coffee cafes, restaurants, clubs, and the beach! (just 2 blocks) It's not the Ritz but it's clean, affordable, friendly, good maid service, a self-serve laundry room, sunny pool area, Internet, a BBQ, hot tub under the palm trees, $25 parking (not bad for central Waikiki), a koi pond, lots of greenery and terrific front desk staff. The water pressure could be a little better in the shower but other than that- we love the place. Feels a bit "old school Waikiki" and we like that. No waiting for elevators. All easily accessible. Tucked off the street a half block from Kuhio Ave. Really-- this is wonderful. Like I said it's not the Ritz or anything fancy but if you want a nice comfy place and you'd rather spend the money you're saving on tropical drinks and puupus, THIS is the one to check out. You're sure to experience the aloha spirit from the front desk staff of Cristianne and David among other very, very nice people. Mahalo, White Sands!

Room Tip: There's no elevator so if you want something "pool level" just ask them. What a view...
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  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
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6  Thank bigtomsandiegoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this reviewResponded March 23, 2014

Aloha bigtomsandiegoca,

Mahalo for taking the time to write about your experiences with us on Tripadvisor. We greatly value your feedback.

I am glad to hear that you liked our location, pool area, BBQ grill, greenery, and affordable rates. We will continue to offer reasonable prices to our loyal guests.

I am pleased to hear that you complimented on our maid, Front desk staff such as Christieann, and David who provided “aloha spirit” to our valued guests, I will recognize and acknowledge their efforts.

Again, thank you for your positive comments and choosing White Sands Hotel for your hospitality needs.

See you soon

Fond Mahalo
Have a nice weekend

Lendy Ma
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2014

I used to like this area but it's now loud, they allow large parties by the pool, they no longer have a hot tub, and they advertise that they do, this should substract from value, their parking is $25 a night and it's build for migits and their smart cars, and if your an inch over the line they complain. Rudely and aren't polite at all.. They made a promise to me and my newly wed wife that they would have something special for us ready in our room, well... here it is... and i'm not seeing anything special but bunch of noise and customer service people who really just want your money.' The last few times i have traveled here the experience was great and i thought it would be even better now that i was getting married and on a honey moon.. We are planning on bringing our two 10 year old daughters with us next time to Hawaii in June as we travel here numerous times per year... Unless the hot tub comes back or the price drops and customer service improves we won't be coming back.. this place has gone down hill fast.

Phil Granere - Returning Frequent Customer.

  • Stayed: March 2014, traveled as a couple
    • Value
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1  Thank Philip G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this reviewResponded March 24, 2014

Aloha Phil G,

Thank you for taking the time to report to us regarding the inconveniences that you endured. We are very sorry for this experience and are most disappointed to learn that your visit was unpleasant. All things considered, we should have been able to meet your expectations with satisfactory accommodations and the level of service that you would expect from White Sands.

Situation about the noise, we had a student group in house and on the St. Patrick’s Day, they were meeting at the pool area for less than 30 minutes. Then, their friends left the property. And the group was staying at the pool area and singing for celebrating the St. Patrick’s Day. Before 9:30pm, front desk made sure they cleaned up and did not stay at the pool area.

We truly appreciate the feedback and look forward to accommodating you in June. We sincerely hope that you will choose Aqua Hotels and Resorts for your hospitality needs.

Mahalo
Lendy Ma
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Sands Hotel

Address: 431 Nohonani St., Honolulu, Oahu, HI 96815-2622 (Formerly Celebrity Resorts Waikiki)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Swimming Pool
Hotel Style:
#37 Business Hotel in Honolulu
Price Range: $113 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — White Sands Hotel 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
This quaint low-rise hotel is your home away from home located just 1 1/2 blocks to Waikiki Beach, less than a block to shopping, dining and the best Waikiki activities. The lovely central courtyard features a swimming pool with sundeck and barbeque grill. All rooms offer lanai/balconies open to city or pool views and most rooms include kitchenette facilities with stove-top, microwave and refrigerator. With our daily convenience fee for all stays White Sands Hotel allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, and Local & Toll-Free Calls. Come experience quintessential Hawaiian hospitality! ... more   less 
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Also Known As:
White Sands Hotel Hawaii/Honolulu

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