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“Super staff”
Review of White Sands Hotel

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White Sands Hotel
Ranked #70 of 84 Hotels in Honolulu
Honolulu, Hawaii
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Super staff”
Reviewed July 24, 2013

The most outstanding part of this hotel was the consistently friendly and accommodating staff, particularly Christieann, Blake and Christine. Other staff members smiled, nodded, and greeted whenever walking by, and it felt genuine.

The pool is pretty good, didn't use the nearby grill but other guests did and it's nice to have the option available.

Room was clean, comfy and overall a good value- the kitchenette was useful and the security patrolled regularly. I would recommend this hotel to my family and friends, and would return myself. I also really liked the daily newspapers.

Mahalo to all of the White Sands staff for their aloha!

Room Tip: A longer stay might have a better daily rate.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 29, 2013
Aloha Ivan L,

Thank you for posting your feedback on Tripadvisor. We at Aqua White Sands Hotel greatly value your comments.

It is nice to hear of our front desk staff to go above and beyond what is expected to provide good services to our guests. I will pass this message to Christieann, Blake, Cristina and other team members and acknowledge their efforts in providing you with wonderful memories.

I am very pleased to hear you would recommend our hotel to your friends and families and would stay here again.

Again, thank you very much for your positive comments.

Fond Mahalo

Lendy Ma
Hotel Manager
Aqua White Sands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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654 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (201)
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Pelotas, RS
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 18, 2013

It's not a super resort; it's not the best hotel in Waikiki; it's not oceanfront. But it's a good regular hotel (with almost no service), honestly priced (paid something around USD 100 a day), stayed 1 week, nothing wrong happened; reservation worked fine; would stay again, if prices were good. It's a little bit old and doesn't smell great either. Has a good pool and a parking lot. Right in front of it there's a public parking, but it's always full; you can also park on the street (ALA WAI boulevard), for free...but, again, it's hard to find a place (as it always is in waikiki).

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Moises L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 23, 2013
Aloha Moises L,

Thank you for taking the time to post your review on Tripadvisor.. We truly value your patronage and appreciate your comments.

I am pleased to hear that you complimented on our rate was “honestly priced”, good pool and parking.

Your comments are very important to us and will be used to improve our service. Again, we look forward to accommodating you at Aqua White Sands Hotel.

Fond Mahalo
Lendy Ma
Hotel Manager
Aqua White Sands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
queensland, australia
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 12, 2013

we stayed three nights here, we arrived to early for check in they locked our cases away while we walked around the shops for a few hours we came back a few hours later very tired from our trip to find the room still not ready, was told it would be 3pm, we were finally given our keys at 3.30pm to find that there was no elevator, two elderly women were given no assistance with our heavy bags, one of the guests gave us a hand up the outside stairwell, the room was rather old and had an odd smell around the kitchen area, bathroom was very old and dingy, although it was close to the shops, at night we had to pass a local bar where there were drunks outside smoking and the police were called most nights very worrying, the one plus was there was one nice staff member on reception who when we left actually arranged for our bags to be brought down for us, I don't think I will stay there again, but for a budget hotel and location would be ideal for backpackers

Room Tip: if you have any mobility or health problems ask for a room on the ground floor
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank raez52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 17, 2013
Aloha raez52,

Thank you for posting your comments.

Situation about “no assistance with your heavy bags” upon check in, unfortunately we do not have bell service here at this property. But, the front office agents and housekeepers will try their best to assist the guests with luggage. I am glad our staff could arrange for your bags to be brought down upon check out.

Aqua White Sands Hotel is a lite property which is our desire to provide an economical, yet pleasing alternative to the high priced hotels that we share Waikiki Beach with. It is true our room is aged; however we are in the process of upgrading it. As you noticed, currently, we have installed a flat screen TV in all our guestrooms.

We appreciate your comments and if I can be of any assistance, please do not hesitate to contact me.

Fond Mahalo

Lendy Ma
Hotel Manager
Aqua White Sands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tumwater
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 9, 2013

Great place to stay. Everything is so close by. Example: International Market Place, beach, tour bus stop, shopping, pharmacy, photo, restaurants, grocery store. This time I noticed updates. New flat screen tv"s & remodeled lobby with fresh lemon water & beautiful flowers. The staff are all great & so helpful. Did most of my business with Christine & Christieann. Whenever there was a question with scheduling a tour or needing directions, Christieann was so very helpful. She deserves a special award. She is one of the reasons I enjoy staying there. A very warm, friendly person. Christine is special too. My girlfriends loved White Sands. It was there first time. Can't wait to return. I recommend this hotel to everyone I talk to. Kitchenette is a good feature. Love this place. joann_wood@yahoo.com

Room Tip: Ground floor, pool side is the best.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jo Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 17, 2013
Aloha Jo Ann W,

Thank you for posting your feedback on Tripadvisor. We at Aqua White Sands Hotel greatly value your comments. You did notice our remodeled lobby with beautiful tropical flowers, fresh lemon water and new in-room flat screen TV.

It is nice to hear of our staff to go above and beyond what is expected to ensure our guests received excellence guest services. I will pass this message to Christieann and Christine and acknowledge their efforts in providing you with wonderful memories.

I am very pleased to hear you love this place and recommend this hotel to everyone you talk to.

Thank you very much for your positive comments and we look forward to accommodating you and your friends again at Aqua White Sands Hotel.

Mahalo

Lendy Ma
Hotel Manager
Aqua White Sands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joliet, Illinois
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 6, 2013

We loved the White Sands Hotel and will definately stay here again. We would also recommend this hotel to anyone. The hotels is older but has GREAT STAFF and a Beautiful courtyard !!!
The staff was very courtious and helpful. :) The location was awesome your are near everything. I do suggest that when you make a reservation you request a courtyard view. I will post pictures later.

Room Tip: Reserve a courtyard room/pool view
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Raquel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 14, 2013
Aloha Raquel M,

Thank you for spending your time to post the reviews on Tripadvisor. It was a pleasure having you as our guests. Thank you for choosing the Aqua White Sands Hotel to serve your hospitality needs. I certainly hope you and your husband enjoyed all the recommendations and had many pleasurable memories while this is his first visit to Hawaii.

I am very glad to hear you compliment on our “great staff” ,beautiful courtyard and location. And you will definitely stay here again and recommend our hotel to anyone.

On behalf of the Aqua White Sands team, we truly appreciate the feedback and look forward to your next visit! I personally thank you again for choosing Aqua Hotels & Resorts for your hospitality needs. If you need any information from Hawaii or any update about the hotel, please do not hesitate to email me.

Mahalo Nui Loa


Lendy Ma
General Manager
Aqua White Sands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terrace, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 3, 2013

The staff at the Whitesands made our trip the success as it was. A Big thanks to Christieann who followed up helping us find a lost wallet and giving us advice on what to do while were there! The pool was a great place to lay down by and there was a grocery store to stock your fridge just around the corner.

Room Tip: Building 2 is much better
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Evan v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 14, 2013
Aloha Evan_vd,

Thank you for taking the time to write about your experiences with us on your vacation to Hawaii.

I am glad to hear that you enjoyed your stay with us and complimented Christineann for her good customer services; and she found your lost wallet, I will pass this message to her and acknowledge her efforts.

Thank you for choosing Aqua White Sands hotel for your hospitality needs, and we hope to serve you on your next visit to the paradise.

Fond Mahalo

Lendy Ma
Hotel Manager
Aqua White Sands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 25, 2013

Thankfully we stayed only one night. The men working after 10 pm were not helpful. We had to search for our rooms. The rooms were very dated and the top of the bedhead was covered in dust. The shower was dingy and the grouting around the sink in the bathroom leaked over the bench when the tap was turned on. Old fashioned coffee maker, did have dishes but where was the cutlery? The air conditioner was very loud and the curtain did not cover the whole window so light was coming into the room all night.

Room Tip: Try to find somewhere else to stay
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank footy22255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
islandcolonyaqua, General Manager at White Sands Hotel, responded to this review, July 14, 2013
Aloha footy 22253100,

Thank you for your feedback on your vacation. We at Aqua White Sands Hotel greatly value your feedback and deeply apologizes for any inconvenience experienced during your stay.

The situation about the front desk and room was brought to the front desk manager and housekeeping manager's attention, and corrective measures have been taken.

Your comments are very important to us and will be used to improve our service. We hope you give us the opportunity to serve you on your next Hawaii vacation. If I can be of any further assistance, please do not hesitate to contact me.

Mahalo

Lendy Ma
Hotel Manager
Aqua White Sands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Sands Hotel

Property: White Sands Hotel
Address: 431 Nohonani St., Honolulu, Oahu, HI 96815-2622 (Formerly Celebrity Resorts Waikiki)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Swimming Pool
Hotel Style:
#37 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — White Sands Hotel 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
This quaint low-rise hotel is your home away from home located just 1 1/2 blocks to Waikiki Beach, less than a block to shopping, dining and the best Waikiki activities. The lovely central courtyard features a swimming pool with sundeck and barbeque grill. All rooms offer lanai/balconies open to city or pool views and most rooms include kitchenette facilities with stove-top, microwave and refrigerator. With our daily convenience fee for all stays White Sands Hotel allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, and Local & Toll-Free Calls. Come experience quintessential Hawaiian hospitality! ... more   less 
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Also Known As:
White Sands Hotel Hawaii/Honolulu

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