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“What could have been ....”

Big Wave Dave Surf Co
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: Aloha,We are a FULL SERVICE SURF SHOP. Lessons, rentals, tours, outrigger canoe rides, accessories, local designs. Located in the heart of Waikiki, one block from the beach, directly behind the Hyatt Regency. Our building is the Hale Waikiki.
Reviewed July 23, 2013

First, the instructors were very friendly and patient with our children. They were outstanding.

Our group of 6 was assigned two instructors and another group of 4 had a single instructor. The group of 4 was surfing as soon as we hit the beach. Our group, however, waited on our second instructor to arrive for 20 minutes!! The other instructor waxed the surboard while we waited, and waited, and waited ... No attempt was made to extend our time. Disappointing.

Secondly, we paid for a surf lesson and a canoe ride. The canoe had been damaged earlier that day and was not available. Big Wave Dave offered to reschedule, but we were leaving Oahu the next day and were unable to reschedule. So, we simply asked for a refund for the canoe portion of the trip. After discussing this with them for at least 15 minutes, they would not budge and not refund our money. Rather, they said they would be glad to give us a 20% discount on apparel. Really ... they wanted us to spend MORE money ... laughable!! Extremely disappointing.

Bottom line is that this experience could have been great. The instructors were excellent - although tardy - and management of this company leaves something to be desired. They were far too short sighted in this case to simply refund us for our canoe trip that never happen. They were looking out for themselves and not the customer. Poor business decision!!!!

4  Thank SPS66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"canoe ride"
in 21 reviews
"waikiki beach"
in 27 reviews
"patient instructor"
in 3 reviews
"these guys"
in 14 reviews
"great teacher"
in 4 reviews
"learn how"
in 5 reviews
"hawaiian vacation"
in 3 reviews
"visiting waikiki"
in 3 reviews
"a lot of fun"
in 6 reviews
"whole family"
in 5 reviews
"lesson"
in 121 reviews
"shop"
in 43 reviews
"paddling"
in 18 reviews
"pono"
in 10 reviews
"daves"
in 7 reviews
"photos"
in 29 reviews
"company"
in 27 reviews
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281 - 285 of 335 reviews

Reviewed July 18, 2013

Our surfing lesson was so much fun!! There were four of us, age 11, 18, and two middle 30's. We all were up and surfing almost immediately. Great instructors, photographer, office help. Every single person we dealt with was extremely laid back and made us all feel very comfortable. Our teacher (really wish I could remember his name), went out of his way to take care of our daughter, 11, who was a little intimidated at first. We had bought a groupon for the surf lesson and canoe ride, and it was so worth it. Would definitely do it again, and most of us feel confident enough we could rent a surfborad and go on our own next time. Never thouhgt I would see any of us catch a wave, but much to my surprise...we did! Thanks Big Wave Dave and all the staff.

Thank tarastoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

For someone who had never tried surfing before it only took me two tries to stand up and ride the waves into shore on Waikiki Beach. That's all thanks to the brilliant skills and wonderful help & leadership of the staff at Big Wave Dave's! Not only did they manage to get the most unlikely surfer "hanging ten" but they did it in a way that was a truly enjoyable experience.

Thank Fiona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

This was one of the highlights of our trip. The instructors are fabulous and make sure you know exactly what to do and when. Also I don't know how the photographer did it but the pictures are unbelievable. Never once were you aware that your picture was being taken (I believe he said he was shooting from the beach) but somehow he managed to capture some incredible shots that make it seem like you were looking right at him.

If you want to learn how to surf, check these guys out!

Thank Ashley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 18, 2013

If you are thinking about trying surfing this is the place. The instructors are awesome and take great care of you, the beach and waves are great though the wave can be a little crowded. The surfing was fun, everyone in our group caught waves and stood up on their first try. The highlight for me was the outrigger canoe - we caught an awesome wave on it. They gave me a really good deal too. I will definitely go back next time I am in Oahu.

1  Thank Alison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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