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All reviews kuhio street royal hawaiian front desk staff nice pool waikiki beach business center minute walk to the beach two blocks diamond head ihop espada microwave proximity aloha oahu
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9 - 14 of 564 reviews
Reviewed 4 weeks ago

The Courtyard in Waikiki isn't a luxury or upscale Courtyard but the location is tops and what the property is missing being a little older, the staff more than makes up for with a caring and helpful attitude. They were more than willing to offer an early check in and everyone greeted us as we passed through each time.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wcourtyard, Guest Relations Manager at Courtyard by Marriott Waikiki Beach, responded to this reviewResponded 3 weeks ago

Aloha Kelly K,

Thanks for staying with us! We're happy to hear you enjoyed our great location in Waikiki along with our friendly and caring staff. We hope you stay with us again in the future.

Sincerely,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

My wife and I booked months in advance,two nights at this hotel.Our initial arrival went well.But when we were barely in our room,the next door people started banging around and swearing.Our room had a adjoining door to their room and because of this the noise was more noticeable.I phoned down to the front desk and informed them of the noise and asked for a new room.Instead of giving us a room which was new looking and quiet ,they gave us a room from hell! Second floor, noisy street,and a whole boatload of young party people staying at this hotel! After an hour in our room,we couldn't stand it any longer so we went to the front desk and informed them of our situation.All they did was say that if we find another hotel around the area,there would be no charge for the two nights.We did find a quiet, comfortable and clean hotel which ironically was across the street ! Would I recommend this hotel.... Definitely not!!

Date of stay: April 2019
Trip type: Traveled as a couple
Thank tonyo132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wcourtyard, Guest Relations Manager at Courtyard by Marriott Waikiki Beach, responded to this reviewResponded 4 weeks ago

Aloha tonyo132,

We're extremely sorry to hear your recent visit wasn't an enjoyable one. Please know we greatly appreciate you bringing our attention to the issues you experienced. If you'd like to discuss this experience further, we kindly ask that you send your feedback and contact info to pr@waikikicourtyard.com. We sincerely hope you give us another chance in the future.

Sincerely,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

This hotel is in a great location to walk to shops, restaurants and the beach. We had a queen bed room which was pretty small. We some plumbing issues, as did a few other people I ran into. The staff was very nice and helpful, but sometimes we had to wait quite awhile to talk with someone. The pool was small but nice, with a waterfall on one side. The beds were comfortable and there was coffee and a small refrigerator in the room.

Date of stay: May 2019
Trip type: Traveled with friends
Thank 778micheleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wcourtyard, Guest Relations Manager at Courtyard by Marriott Waikiki Beach, responded to this reviewResponded 4 weeks ago

Aloha 778micheleh,

Thanks for staying with us! We're happy to hear you enjoyed our great location in Waikiki along with our friendly and helpful staff. We hope you stay with us again in the future.

Sincerely,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019 via mobile

The staff is great, customer service is great, close walk to the beach. Has a cute bar, teo pools, jacuzzi, gym and Italian restaurant
Easy access to Waikiki trolley, City bus and Taxi service. Laundry mat on location.

Date of stay: May 2019
Trip type: Traveled on business
Thank v g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wcourtyard, Guest Relations Manager at Courtyard by Marriott Waikiki Beach, responded to this reviewResponded May 7, 2019

Aloha v g,

Thanks for staying with us! We're glad you enjoyed our great location in Waikiki along with our great staff and amenities. We hope you stay with us again in the future.

Sincerely,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2019 via mobile

I’m pretty sure this property was another hotel chain before Marriott bought it. I stayed here because I had a gift card to offset the prices. Now I know why there isn’t a resort fee. They have a tiny pool and fitness room. The bathroom was old and almost dirty feeling. I was afraid to walk around barefoot, so we just slept and left st 6:30am the next am. The parking was $45- and it’s valet only.

Date of stay: May 2019
Thank timteresa0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wcourtyard, Guest Relations Manager at Courtyard by Marriott Waikiki Beach, responded to this reviewResponded May 7, 2019

Aloha timteresa0,

Thanks for staying with us! Please know we greatly appreciate your feedback. We sincerely hope you give us another chance in the future.

Sincerely,
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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