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“Friendly and down to earth”

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Luana Waikiki Hotel & Suites
Ranked #36 of 84 Hotels in Honolulu
Washington DC, District of Columbia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Friendly and down to earth”
Reviewed August 18, 2014 via mobile

This place is a great place to start your time in Hawaii! The staff are super friendly and helpful, the place is clean and low key, and the cafe downstairs is lovely (10% discount for guests). Ask for a room facing the water - it's a great view. Also take advantage of the free yoga class on sun am and the nearby park for some exercise. Pool is a canny dinner but the gym is fairly decent and great to have.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank bitemehard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, August 24, 2014
Aloha bitemehard,

Thank you for taking the time in writing a review for us. It is wonderful to hear that you found our team to be friendly and helpful throughout your stay with the Luana. Mahalo for recommending our ocean view room, and signature amenities. Mahalo for staying with us!

Regards,
Sunny Chan
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,584 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (468)
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English first
San Marino, California, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2014

Last minute booking through Hawaiian Air Package. It's more like a 3.5 stars. I am not crazy with the tile floor, but they did provide slippers for all guests. Walking distance to beach and shopping and restaurants. Hotel has balcony you can sit and enjoy views. Our unit has microwave that was convenient. Not provide with all units. Pool and workout room was never busy. Parking is a challenge if you have friends picking you up. But they do let your friends wait in the car outside without a problem. Price is good for the location.

Room Tip: Supposedly all the two beds units are below 7th floor. So make sure if you can upgrade with microwav...
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  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, August 24, 2014
Aloha Rachel W,

Thank you for taking the time in sharing your experience with us and complimenting our team. I am happy to hear that you enjoyed the views from your balcony and the amenities we provide at the Luana. Thank you for staying with us.

Regards,
Sunny Chan
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2014

I booked a quick 6 day trip to Hawaii and I found this hotel with just 2 days notice.

This is an excellent hotel with great service and great rooms. It is located right at the start of Kalakaua Ave so it is close to all the restaurants and the beach as well.

The room was comfortable, and I had a fridge and kitchen as well. Bathroom was on the small side but not too bad. I had a great view of the ocean. The room was always serviced promptly in the mornings

The pool and gym were great, although a little disappointing that there is no pool bar and no umbrellas.

I want to pay particular compliment to Saori at reception who was able to get me a room straight away after my long flight and an upgrade with minimal fee.

Overall, a great hotel!

  • Stayed August 2014, traveled solo
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Gib O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, August 19, 2014
Aloha Gib O,

Thank you for a perfect 5-star review and mahalo for sharing your experience with us. I am glad to hear that you enjoyed your stay and our services at the Luana. Thank you for commending our team and our guest service agent Saori.

Again, thank you for staying with the Luana! I look forward to your next visit with us.

Regards,
Sunny Chan
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King, North Carolina
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 16, 2014

I booked this hotel based on reviews on Tripadvisor and we were not disappointed. The hotel is very well maintained, and clean. We had a studio kitchenette partial ocean view. You are far enough away from the ocean that I would not spend the extra dollars for the full ocean view. I actually like to cook while I am on vacation. I specifically like making breakfast so there is no rush to the morning. The kitchenette had everything we needed. I cooked every morning and then a few night when we were exhausted from touring all day. They provide you with coffee for the coffee pot every day. Dish washing liquid, salt and pepper which is very nice. Having the grilling area is a real plus as well if you want to cook.
The fitness center was excellent with lots of different equipment. Maybe because we were in Hawaii, but I was never in competition for any of the equipment. The pool was pretty small, but the beach was within a 5 minute walk, so it didn't seem to be a problem. The hotel as has chairs, beach towels, snorkel equipment and other beach items that you can borrow for the day. All you have to do is give them your room number. This was very helpful.There is also a laundry it you are there long enough and need to wash clothes. The beds were comfortable, however, we did not have a King bed, which we normally prefer. However, we both slept very well. The room also darkened very nicely, which is a big issue for me if it doesn't.
The elevators were slow and in the mornings you could not get to the pool to just sit out side to read until 9a. We came from the east coast of the USA and being on Eastern time, it would have been nice to be able to get out by the pool even if I couldn't get in. You do have to pay for parking. It is Valet and there are no other options. I would have preferred to have parked my own car. There is a $15.00 per day Hospitality Fee. I assume covers all the use of beach equipment, chairs, towels, etc.
Every person we encountered was extremely nice and very helpful. This hotel is in a very nice area, lots of shopping, restaurants, park and close to the beach. I would definitely stay here again.

Room Tip: Don't pay extra for the full ocean view. Chose the partial ocean view instead.
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  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank RSV58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, August 19, 2014
Aloha RSV58,

Thank you for taking the time to share your experience with us. It is wonderful to hear that you enjoyed your vacation with the Luana and found the views, snorkel gear among the many services offered that complemented your stay. Thank you for staying with us!

Regards,
Sunny Chan
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 14, 2014

We stayed at the Luana Waikiki for 12 nights from 25 July until 06 August 2014.
We cannot express our sincere thanks to all staff there enough. Without exception everyone we spoke to on the staff were friendly, professional and would offer any assistance possible with a welcoming smile. The small touches such as morning coffee in the foyer, fruit water, a basket of books on the pool level and complimentary newspapers were greatly appreciated. Our room - 1415 was clean and very comfortable with a great view. We enjoyed the coffee in our room and the housekeeping staff were excellent. A small malfunction occurred with the television while we were there and the maintenance man was quick and efficient and the problem fixed immediately.
We will definitely recommend the Luana to our friends and look forward to our next visit.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, August 16, 2014
Aloha Paul A,

Thank you for a perfect 5-star review and mahalo for sharing your experience with other travelers to see. It is wonderful to hear that you enjoyed your vacation with us. Thank you for staying with us and I look forward to your return visit.

Regards,
Sunny Chan
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 13, 2014

we stayed at various hotels ranging 4-5 star in our holiday in Hawaii and Vegas,Yet I would rate the Aqua as our most enjoyable hotel experience offering great value for money. The room was a little bit dated but spacious, clean and comfortable with a great view, walking distance to restaurants and shopping and the staff were exceptionally helpful and friendly. We would def stay there again

Room Tip: ask for a sea view room if possible, a little bit on the noisy side on the city view, lower levels
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  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank skidgetgidget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, August 14, 2014
Aloha skidgetgidget,

Thank you for taking the time to share your experience with us. It is wonderful to hear that this is your most enjoyable hotel experience. We are always looking for ways to exceed guest expectations, from staff attentiveness to the new additions in signature amenities that we offer. Thank you for staying with us and I look forward to welcoming you back on your next visit.

Mahalo,
Sunny Chan
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, Canterbury, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 12, 2014

The location is just great. Easy walking to Waikiki, Beach, Ala Moana and convenience stores. Much quieter and friendlier than the centre of Waikiki. The staff are very friendly and helpful and the Hotel has a homely atmosphere. The room and facilities are very clean with frequent room servicing. The complementary bicycles and beach chairs for guests use was much appreciated. The view from partial ocean view rooms is a bonus. Complementary coffee in the lobby in the mornings was appreciated and may be it could be repeated in the evening. The rocking chairs at the front entrance are a great place to sit and watch the passing parade. Nice touch guys. We totally enjoyed our stay and would certainly stay again and will recommend the Luana to anyone we know heading that way. Good value for money. Just keep an eye on the maintenance guys and don't let the little things slip.

Room Tip: Go for the partial ocean view on floor 9 -16 because it's more than that it's an excellent v...
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  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank 72happy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, August 14, 2014
Aloha 72happy,

Mahalo for sharing your experience with us. It is great to hear that you found our location convenient and near the beaches and shopping malls that you wanted to visit.

Thank you for your suggestions. You are right, it is the attention to detail that will make for a better presentation. Again, thank you for staying with us and I look forward to your next vacation with the Luana.

Regards,
Sunny Chan
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luana Waikiki Hotel & Suites

Property: Luana Waikiki Hotel & Suites
Address: 2045 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5118
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Honolulu
#10 Family Hotel in Honolulu
#13 Romantic Hotel in Honolulu
#20 On the Beach Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Luana Waikiki Hotel & Suites 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Overlooking serene Fort DeRussy Park, Luana Waikiki Hotel & Suites is a boutique hotel located just a short stroll to Waikiki Beach, world-class shopping, and international dining at the Waikiki Gateway. Choose from a variety of exceptionally comfortable accommodations with Hawaiian style decor, including studios with kitchenettes and spacious ocean view suites with full kitchens. Take advantage of our yoga classes on Tues, Thur, Sat & Sun, cool folding & cruise bikes to explore Oahu, and beach chairs & towels. Come see what sets the Luana Waikiki Hotel & Suites apart from other Waikiki hotels! With our daily hospitality fee, Luana Waikiki Hotel & Suites allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki shuttle (complimentary Waikiki shuttle service), daily newspaper, in room coffee, in room safe, local & toll-free calls, and water in lobby. Enjoy the manager's reception on Mon, Wed & Friday from 5p-6p which features wine, cheese, and craft beer service, and live Hawaiian entertainment. You'll also enjoy the heated swimming pool, BBQ area & fitness center. ... more   less 
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Also Known As:
Outrigger Luana Waikiki Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Hotel Luana Waikiki
Outrigger Honolulu
Honolulu Outrigger
Luana Waikiki Hotel & Suites Hawaii/Honolulu

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