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“no complaints”

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Luana Waikiki Hotel & Suites
Ranked #36 of 84 Hotels in Honolulu
Florida
Level Contributor
127 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“no complaints”
Reviewed October 21, 2013

Overall a good experience. The front desk was accommodating and we were able to check in early after a long flight from Australia. We needed our luggage stored due to a late flight on check-out day and the staff made sure we were well taken care of. Our room was clean and adequate. The location was great, within walking distance of beach, shops, eateries. Would stay here again.

Room Tip: rooms on the higher floors have less road noise.
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Stayed October 2013, traveled as a couple
Helpful?
Thank lovestotravelFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,584 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (468)
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English first
Edmonton, Canada
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 15, 2013

After reading the reviews here, we asked for a room on the higher floor. We got a room on the top floor, the 16th floor, facing the right side of the hotel (left side is the gas station) so we got both park & ocean view. We were able to sleep without hearing the cars when the balcony door is closed. The a/c is loud so you will need earplugs. We asked for two double beds with our one bedroom with kitchenette but we only got one double bed & a sofa bed. The sofa bed is ok. The lady at the front desk said that they only one room with two double beds in the entire hotel.

The room is clean & size is ok. The cleaning staff does not sweep or mop the floor in the room daily so it's really dusty. Waikiki is very dusty so that makes it worse. There are ants in the kitchenette so you need to watch where you store your food. The hotel is old & the cleaning staff does an ok job keeping it clean. The carpet in the hotel hallway on the 16th floor is old & smelly.

The staff is friendly & helpful. It's probably the best feature of this hotel.

Originally, we booked with P.G. Plover to go to the Waikele Outlet Mall. However, the shuttle bus (operated by Roberts Hawaii) only has a few pickups locations thoroughout Waikiki. The bell desk attendant told us the hotel uses a third party company to drive customers to the mall for the same price, $15 round trip, but they pick up customers at their hotels. We cancelled pur reservation with P.G. Plover & went with that recommended company, Ali' Trans & Tours. What a mistake!!!! The bus was dirty, smelly & the seats are stained with god know what. There was no seatbells (unlike Discover Hawaii Tours shuttle bus) & no a/c. The driver was crude & drove like a maniac. He barked at customers rudely. I told the lady at the front desk they should not use that company as that brings bad reputation to their hotel.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suziecute91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, CA
Level Contributor
215 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed October 14, 2013

We've stayed here on several visits and have always returned due to the location, value and wonderful, professional, friendly, helpful staff. Although it's changed ownership a few times, e.g. from Castle to Outrigger now, and the prices have gone up a bit, but many of the staff have pretty much remained which is a good sign. Some even remember us from prior years' visits. Rooms are functional and modern with comfortable beds. The pool is rather small but we mostly spent our time on the beach anyways, which was a short 5-minute walk thru Fort DeRussy park. Every place in waikiki is within walking distance from here, even the Ala Moana Shopping Center. This is a perfect stay-cation if you do not need luxury settings, no pomp and such, but want a home away from home in waikiki.

Room Tip: AC can be a bit noisy, so we turned off the one in the bedroom and let the one in the living room ru...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stepsinthesand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 12, 2013 via mobile

We were give a studio room on the second floor. It's quite spacious, but the bed is small. Not even a queen size, I think. The aircon is a built in wall unit and makes loud noise. Without it, the street noise get loud. My long flight to Honolulu never end and the engine noise lives on, it seems. I understand that Waikiki area is very sought after and prices are generally high,but taking over a condo, not bothering doing much to it and calling itself a boutique hotel is not the way to go. I'd not recommend it.

Stayed October 2013, traveled as a couple
Helpful?
Thank Giorgio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whangarei
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 10, 2013

We had 5 nights at the Luana, three adults. Checked in just before midnight, the staff member was just so professional. The staff we just amazing. They absolutely went out of their way to help with Phone numbers, taxis etc. We had left a wallet in a taxi, they helped us track them down.
The hotel also has an Expedia staff member to assist with tour advise. The lady that helped us was just wonderful and professional. Great advise on Pearl Harbour tours, markets and fishing trips etc.
The room was well air conditioned, not too noisy, great views, walking distance to shops, restaurants and the beach, which is about 10 minutes away.

Room Tip: We had a city view with a kitchenette. Lovely balcony with a great view
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Woolies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 7, 2013

I usually don't feel the need to write reviews on hotels, but I loved staying at the Outrigger and the front desk and concierge service were awesome. I was traveling on my own to attend a friend's wedding and didn't spend much time in my room, so I wanted a hotel that was priced reasonably and also not too far from Waikiki.

The Outrigger is only about a 5-10 minute walk from the beach, and there are also fast food restaurants, nearby ABC Stores, and tons of shopping down the street (Kalakaua Ave). I had a city-view room with a small balcony and although the street noise did bug me the first night, I really didn't even notice it after that. My only complaint about the rooms would have to be the loud air conditioning. The hotel concierge, Matt, was very helpful whenever I had questions about bus routes or setting up a car rental, and made sure I always had everything I needed.

Overall, I would highly recommend this hotel for those traveling solo or looking for a hotel slightly cheaper than the beach fronts. Great service and good location for the price!

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 6, 2013

Loved this hotel,great location(away from busy Waikiki end) clean,fantastic beds,great kitchen,lovely fruit flavoured water in reception, nice clean pool,short walk across the park to the beautiful beach-Great photos at sunset.We arrived at 1130 pm wrong room configuration was given to us.Spoke to John who was very nice and changed over our room- no problem.We enjoyed our 4 nights stay. Watched Friday night fireworks from our balcony.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Luana Waikiki Hotel & Suites

Property: Luana Waikiki Hotel & Suites
Address: 2045 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5118
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Honolulu
#10 Family Hotel in Honolulu
#13 Romantic Hotel in Honolulu
#20 On the Beach Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Luana Waikiki Hotel & Suites 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Overlooking serene Fort DeRussy Park, Luana Waikiki Hotel & Suites is a boutique hotel located just a short stroll to Waikiki Beach, world-class shopping, and international dining at the Waikiki Gateway. Choose from a variety of exceptionally comfortable accommodations with Hawaiian style decor, including studios with kitchenettes and spacious ocean view suites with full kitchens. Take advantage of our yoga classes on Tues, Thur, Sat & Sun, cool folding & cruise bikes to explore Oahu, and beach chairs & towels. Come see what sets the Luana Waikiki Hotel & Suites apart from other Waikiki hotels! With our daily hospitality fee, Luana Waikiki Hotel & Suites allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki shuttle (complimentary Waikiki shuttle service), daily newspaper, in room coffee, in room safe, local & toll-free calls, and water in lobby. Enjoy the manager's reception on Mon, Wed & Friday from 5p-6p which features wine, cheese, and craft beer service, and live Hawaiian entertainment. You'll also enjoy the heated swimming pool, BBQ area & fitness center. ... more   less 
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Also Known As:
Outrigger Luana Waikiki Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Hotel Luana Waikiki
Outrigger Honolulu
Honolulu Outrigger
Luana Waikiki Hotel & Suites Hawaii/Honolulu

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