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OHANA Waikiki Malia by Outrigger
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Reviews (1,154)
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All reviewsihop restaurantpink linefree trolleyparking garagefront desk staffroom keystreet noisesmall balconyliving roombeach towelskuhio avenueacross the streetdefinitely stay here againbooked this hotellocation is greatminute walk to the beachresort fee
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Reviewed May 31, 2014

Good location and very clean and friendly. Many restaurants and shops close by with an IHOP downstairs. Walkable to the beach and free shuttle service around the area. Beds were comfortable and air conditioner worked great.

Room Tip: Higher floors are quieter.
  • Stayed: May 2014, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank themaxsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded June 4, 2014

Aloha Fudgebucket,

Mahalo for submitting a review and for giving us a 4 star rating on Tripadvisor. Yes, cleanliness and friendly service are our top priorities. I am glad that your expectations were met. Mahalo again for the wonderful remarks and for ataying at the OHANA Waikiki Malia Hotel.

Aloha,


Amante Castro
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014 via mobile

After a bad experience for one night at Ohana Waikiki West we changed to Malia the first morning. The reception staff was great. They offered a room to view before we swapped hotels. We got a room on 18th floor with partial sea views. We happily paid for the upgrade from Ohana West.

The room was very clean - reasonable decor incl fridge and large bathroom! The beds were comfortable and room was tidied every day. Cable Internet and free wifi in the lobby. Small lap pool and spa pool just off lobby.

The location was great - only minutes from the beach and right by all the action.

No noise from the street!
We really enjoyed our 11 night stay!

On our last day the staff even made another roo5n available after check out (no charge) to freshen up after a day at the beach and before we left for the airport.

Great value for money! Wouldn't hesitate to recommend!


Stayed: May 2014, traveled as a couple
3  Thank sandramB7422CX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded June 4, 2014

Aloha Sandra M,

Thank you for submitting a review on Tripadvisor. I am always pleased when our guests take the time to share their experiences, both positive and negative. In your particular situation, it looks like you had a wonderful time here at the OHANA Waikiki Malia. We are glad that we met your expectations and I will surely share this with our staff.

Our goal is to provide outstanding service to our guests and feel good about recommending our hotel to their friends and acquaintances. Mahalo for staying with us!

Aloha,

Amante Castro
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2014

What an amazing experience staying here was! From start to finish the staff were always friendly, helpful and most accommodating! Access to buses, stores, shopping and Waikiki beach ranged from a walk of a few minutes to 5 minutes maximum. The rooms were well air conditioned, cleaned regularly and most appealing. The kitchenette was great for creating snacks and the lounge and bedroom allowed people to spread out. Having access to free internet and wifi was awesome and appreciated as I prepared notes for a conference presentation. Service was immediate and check out time was great, essentially meaning there was no need to rush. It was a truly relaxing stay. Mahalo Ohana Waikiki Mailia! Your facilities and your staff were fabulous!

Room Tip: Ask for Room 804 if you're travelling with 2-4 people!
  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kimiora2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded June 4, 2014

Aloha Kimiora2014,

Mahalo for submitting a review on Tripadvisor. The feedback we receive from our guests measures the level of service that we provide. We are glad that your expectations from our hotel and staff were met. We can never thank you enough for the wonderful comments. You are assured I will share this with our Front Desk, Bell, Housekeeping and Maintenance staff.

Aloha,

Amante Castro
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

Hospitarity of all the staff.
Good location for eating and shopping.
Just behind of DFS.
larger room with enough facilities.
Able to use free-wifi at the loby.
free pink trolley ride with just showing room key.
Can easy to access ihop on the ground floor.
Reasonable price.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Milanonobu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded June 4, 2014

Aloha Milanonobu,

Thank you for taking the time to submit a review and for giving us five star rating on tripadvisor. We are glad to know that your expectations were met. It is always our goal to provide our guests friendly and comfortable accommodations and feel good about recommending our hotel to their friends and acquaintances.

Again, mahalo for your kind remarks.

Sincerely,

Amante Castro
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

We stayed at this hotel once a year for 2 years.

We booked 3 rooms, one room was for from Tokyo and the other 2 rooms were for from Sapporo. We arrived separately but the reception desk was friendly enough to arrange our rooms got close and the 2 rooms were adjusting rooms.

Some of the receptionist could speak Japanese so everything went smooth.

Room facility:
A shampoo & conditioner
Body soap and facial soap
A hair dryer
Safety box
Coffee (Lion filtered coffee and coffee maker)
Bath/Face/Hand towels

Location:
Just behind DFS shopping centre and walking distance to all Waikiki area and restaurants

Weak point:
Only one thing in bathroom. The bathroom was ample enough but the water didn't come out properly from the shower. The water pressure was enough though.

Overall:
We want to stay at this hotel again as the location was excellent and staff were all friendly.

Room Tip: Higher floors are recommended for better views and less noise.
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ya I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded June 4, 2014

Aloha Ya,

Thank you for submitting your review and for giving us a five star rating on Tripadvisor. We really appreciate the feedback we receive and use it to further improve our hospitality and recognize our employees. You can be assured we will share this with our staff. We are glad to know that your expectations were met and you that are considering our hotel for your accommodations on your next visit to Hawaii.

Please accept our sincere apologies for the weak water pressure during your stay. Our Maintenance Department has been notified to take appropriate measures to rectify the situation.

We always try to demonstrate the Aloha Spirit in everything we do, and I am delighted to see you appreciated it so much.

Again, Mahalo for your kind remarks.

Aloha,

Amante Castro
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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