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“Location - Price - Clean - Service”

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OHANA Waikiki Malia by Outrigger
Ranked #45 of 84 Hotels in Honolulu
Certificate of Excellence
YARRAWONGA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Location - Price - Clean - Service”
Reviewed May 13, 2013

Four of us stayed for 5 nights (2 adjoining rooms) and enjoyed the clean rooms with views overlooking the city area. The staff were more than helpful and we were were given a free pink bus card on arrival which allowed us to travel around the city at our own pace. The bar down in the lobby was reasonable for a few drinks before dinner. Our most sincere thanks to all the staff for making our holiday one to remember. I would recommend this hotel and will stay again if we travel to Honolulu again. Before booking this hotel I read reviews from other people and some people were not very kind about The Ohana Waikiki Malia. I can only add that some people are very hard to please and will never be happy wherever they stay.
Gerald Hardman. Yarrawonga. Victoria. Australia. nol_ger@hotmail.com

Room Tip: Our room on the 14th floor was very quiet
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank gerry65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this review, May 20, 2013
Aloha!

Thank you for your four star review. We are very happy to read that you enjoyed your clean rooms with a view. It is always great to read about how helpful our staff is. Our OHANA Waikiki Connection program is one of our greatest strengths as all of our guests are entitled to free trolley rides on the Pink Line throughout Waikiki and to Ala Moana Center. Also included in this program are free local and long distance phone calls to the U.S. and Canada, (first 15 minutes free), free in-room high speed internet access, free in-room coffee and tea daily, free in-room safe use, free local newspaper and a free OHANA beach bag (1 per room). We are so excited to have recently celebrated our Rivals Sports Lounge’s one year anniversary. This bar is a great addition to our property. You mention our staff twice in your review and that is one thing we find very rewarding. Our staff works very hard to ensure that all of our guests experience the Aloha spirit. Thank you for your recommendations on our hotel. And thank you for staying with us. We look forward to welcoming you back one day.

Mahalo,
Nora Weatherwax
General Manager
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1,042 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Marshfield, Wisconsin, United States
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 4, 2013

We stayed there for 5 days.. Half the time the elevators didn't go to our floor (the button didn't work). Not classy!!! The beds weren't that great! Bathroom was very small!! The cooking area doesn't have enough counter space in order to cook anyway or a store to buy anything to actually cook!!! Good location. Small sitting lobby!!!!! Small bar but fun! Smallest pool I've ever seen!! Staff were pretty nice!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mackenzie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this review, May 13, 2013
Aloha,
Thank you for submitting your review on TripAdvisor. Please accept our apologies for the elevator button lights. Sometimes they do go out but the elevator will still take you to your floor. We are working very closely with our elevator mechanic to fix these problems as soon as they happen. Our kitchenette area in our one bedroom units is on the smaller side and we are sorry that you were not able to cook comfortably. The Food Pantry grocery store is about four blocks away from our hotel. We are happy to read that you enjoyed our location and bar and most of all, our staff!
Mahalo, (thank you) again, for taking the time to submit your review.

Nora Weatherwax, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redondo Beach, California
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 27, 2013

We stayed here 4/21~3nts, and had a great experience. It's hard to find a reasonable hotel near the center of Waikiki, but this was a great find!

The location is close to DFS, the shopping street (Kalakaua Ave.), famous eateries like Eggs 'n Things, and so much more. Guests can use the pink trolley that goes to Ala Moana Center for free, so that's another plus. The staff are SO helpful. We requested connecting rooms which were completely booked when we checked in, but they were kind enough to search and offered room change since there were openings on the following day. We declined since we were too lazy, but appreciated that fact that they tried to help.

The room is okay, maybe a bit on cheap side but you've got all the necessities. The balcony is small, and pool is VERY small so don't expect too much about it. As someone mentioned, the sound proof is not great, you can hear everything going on in the hallway and room next door. We were lucky to not have any issues, since it was off-peak and weren't that many guests staying. However, I noticed during our stay that most of the guests were Japanese, and they are pretty known for their etiquettes so maybe not to worry too much about it?

Rental car is a must in Hawaii if you want to travel far, and there is Enterprise Rent-A-Car about 3~5minute walk away on Seaside avenue. Very convenient. Free Wi-Fi is only available in the lobby floor.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wavemermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this review, May 13, 2013
Aloha and thank you for submitting your review on TripAdvisor.

We are pleased to read that you found our hotel to be a “great find!” Our location is one of our strengths as is our OHANA Waikiki Connection package that offers the free Pink Line Trolley rides, free local and long-distance phone calls to the U.S. and Canada (first 15 minutes free), free use of in-room safe, free in-room coffee and tea daily, free internet access, (Wi-fi in the lobby and HSIA in the room), free local newspaper and a free OHANA drawstring beach bag (1 bag per room).

We were so excited to finally have a pool installed about a year and half ago. Yes, it is small but we were limited in space. It is a joy to hear the children enjoying it from time to time.

Thank you again for finding us a reasonable hotel near the center of Waikiki. We are glad you had a great experience.

Nora Weatherwax, General Manager
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Jersey City, New Jersey
Level Contributor
211 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed April 25, 2013

I chose this hotel seeing at as once of the few < $150/night options in Waikiki that is not atrociously-rated. My key notes on this hotel:
(1) Only a few blocks down Royal Hawaiian Ave through the Sheraton gets you to a really nice stretch of Waikiki Beach, and the location is quite central to everything.
(2) Hats off to the genuinely friendly and helpful staff.
(3) Some of the worst sound-proofing I have ever witnessed in a hotel; You hear normal conversation from neighboring rooms as if the people are in the room with you.
(4) The "city view" just looks out at the unattractive roof of the neighboring buildings
(5) The pool and hot tub aren't too appealing as you feel you are in some sort of alleyway, but you are allowed to access the much nicer pools at the other Ohana's!
(6) The rooms are clean and comfortable, but spartan. Basic, lino bathroom, etc...
(7) No in-hotel breakfast or restaurant/cafe. Your downstairs options are IHOP (Yuck) and the worst pizza ever. At least there's a Starbucks a couple of blocks away, else you'll have to head closer to the beach for decent food.
Let's face it, unless you are on your honeymoon, how much time are you going to spend in your hotel room in Waikiki? If you are not looking to spend a lot, this is a reasonable option. My caveat is for light sleepers. I woke up every night just hearing people come into their room next door and talk for a few minutes, at a perfectly reasonable volume. The walls are like paper.

Room Tip: You'll avoid road traffic noise on higher floors like any other city hotel. Don't spend extr...
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rahul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan Center, Michigan
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 19, 2013 via mobile

I came to Oahu for work but added a few days of vacation to the trip. Stayed here for the vacation portion and was pleased with the choice. We had a city view room on the 12th floor. The room was clean and spacious, the staff were helpful and friendly and the location was very convenient. Many restaurant choices within easy walking distance. The tours we took picked up within a couple blocks of the hotel. The trolley was a nice bonus - we didn't have a car and didn't need one. They even had fresh flowers at the desk to tuck behind my ear every morning. Like other reviewers, we noticed the noise, but that is typical for most hotels in big cities. My company put me up at the Doubletree for the work portion of the trip and I think the Ohona Malia was just as nice but was half the cost and in a better location. We will definitely stay again.

Stayed April 2013
Helpful?
Thank MItravels62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this review, May 20, 2013
Aloha!

Thank you for your five star review! We appreciate your positive comments regarding the room being clean and spacious and how our staff was helpful and friendly. We have a great location with dinning and shopping options all around us. Our Waikiki Trolley’s Pink Line is a big hit with our guests and we are glad you were able to make use of it. Our fresh flowers are something that all of us, employees and guests enjoy. We appreciate your understanding the noise factor in Waikiki. Thank you for staying with us. We look forward to welcoming you back one day.

Mahalo,
Nora Weatherwax,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 23, 2013

I celebrate my birthday in hawaii with my wife and we booked on this hotel,with the help of my uncle. We enjoyed the beautiful ocean view in our room and we feel so secured coz you can't get inside the elevator without showing ur key card to the hotel security at the lobby. It's just 5 minutes away to waikiki beach! We appreciate the excellent service of the hotel staff. I would recommend this hotel to my friends and relatives. Thank you Ohana Malia!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blessedtobelovedbyyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this review, April 15, 2013
Aloha and thank you for your review of our hotel. We are pleased that you were able to celebrate your birthday with us in beautiful Hawaii! Security is very important to us and we are glad to read that you valued the service. We are centrally located and as you say, “Just 5 minutes away from Waikiki beach!” It is our goal to service all of our guests with the spirit of Aloha and we would like to say thank you for allowing us to do so.
Thank you also for recommending us to your friends and relatives.
Nora Weatherwax,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 23, 2013 via mobile

Would stay here again.Clean and friendly. Room cleaned daily and well. Front desk staff friendly and very helpful. The pool and hot tub were great additions, we used them a lot. Kids loved the Ihop. Conviently located to the Beach, Restaurants, and Grocery store.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jersu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoraWeatherwax, General Manager at OHANA Waikiki Malia by Outrigger, responded to this review, April 15, 2013
Aloha and thank you for submitting your review. One of the highest compliments that we can receive is your statement saying that you” would stay here again.” It is our goal to service our guests with the spirit of Aloha which shows in our employees’ service of your room and also the helpful and friendly service you received from our front desk staff.
We were so excited when our heated pool and hot tub were built 18 months ago. It is great to read that you and your family enjoyed them. It is a joy for us to hear the children laugh and play when they are in the pool.
We are very well situated in Waikiki with the beach just a few blocks away and the dinning and shopping surrounding us.
Thank you again for your review. We look forward to welcoming you back one day.
Nora Weatherwax,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about OHANA Waikiki Malia by Outrigger

Property: OHANA Waikiki Malia by Outrigger
Address: 2211 Kuhio Ave, Honolulu, Oahu, HI 96815-2830 (Formerly Ohana Waikiki Malia)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Honolulu
#38 Business Hotel in Honolulu
#42 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — OHANA Waikiki Malia by Outrigger 3*
Number of rooms: 327
Official Description (provided by the hotel):
OHANA Waikiki Malia by Outrigger is conveniently located in Central Waikiki on Kuhio Avenue and is a short stroll to a wide variety of shopping and dinning on Kalakaua Avenue and the Waikiki Beach Walk promenade. ... more   less 
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Also Known As:
Ohana Waikiki Malia Honolulu
OHANA Waikiki Malia By Outrigger Hawaii/Honolulu

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