We booked a room at the Ilikai through Expedia for the last three nights of our 8-day trip. Aqua Hotels had recently purchased and (we heard) remodeled this old hotel, so we hoped that it might be a hidden gem.
The rooms seemed nice, but if they did remodel, they forgot to upgrade the mattresses. Judging from the springs we could feel poking into our backs all night long, the two double beds in our room may have been purchased in 1971. My 17-year old was still recovering from a back injury and opted to sleep on the bathroom floor rather than endure the pain of the bed. We all tossed and turned and failed to get more than 3 hours of sleep that night.
The air-conditioning unit had seen better days as well. They were using duct tape to keep the thing together (not very reassuring when the unit is right over your bed) and when it kicked on every 20 minutes, it made a horrible grinding noise. (We also couldn't figure out how to keep the temp steady. It was way too warm or way too cold in the room.)
Dreading another sleepless night, we contacted the front desk to ask if there were any other rooms available with bigger or better beds. I was told that the beds are the same in every room. Period. No apology, no attempt to make us more comfortable. She didn't even look to see if there were other rooms available.
We thought through our options over an overpriced and undercooked breakfast (Pro Tip: cook the bacon BEFORE you put it in the omelet!) and finally decided to check out and find another hotel, even though it meant we'd forfeit the money we'd already paid for our remaining two nights.
At checkout, the disinterested staff at the front desk didn't even ask WHY we were leaving early. He simply stated that we wouldn't be entitled to a refund and asked us if we'd like to bill the agreed-upon $18 fee for parking to the card on file.
This was our first experience in Honolulu and likely our last. We'll stick to the authentic, warm, friendly places on the North Shore on our next trip.
- Official Description (provided by the hotel):
- The Ilikai Hotel & Luxury Suites is a classic oceanfront hotel situated on the Ala Wai Yacht Marina at the edge of Waikiki and just a short stroll to Ala Moana Shopping Center and 2 blocks to the Hawaii Convention Center. Internationally-recognized as the famous opening shot of Hawaii Five-O with Jack Lord as Steve McGarrett standing on the penthouse balcony overlooking Waikiki Beach, the hotel is truly a Waikiki landmark. Each guest room and suite features extra spacious accommodations with a large lanai offering fabulous views. The hotel walkway from the lobby leads to the Duke Kahanamoku Lagoon and beach. With our hospitality fee for all stays, Ilikai Hotel & Luxury Suites allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi throughout the hotel, DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, and Water in Lobby, You'll also enjoy the heated swimming pool, fitness room, coffee shop, rooftop restaurant and more. ... more less
- Reservation Options:
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- Also Known As:
- Ilikai Hotel And Suites
- Ilikai Hotel Hawaii
- Ilikai Honolulu
- Ilikai Hotel & Luxury Suites Hawaii/Honolulu