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Reviews (2,296)
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Reviewed April 3, 2010

Our recent stay at the Ilikai was not enjoyable because of the management of this hotel has a lot to be desired. We had booked our trip to Hawaii in September and were guaranteed a room which had two double beds and a king. Like we always do on any trip ,we call the week before to confirm. When we called the Ilikai they said that we were confirmed with two double beds. We complained that we booked the trip and told them that we have the reservation confirmed. There response was they could give us a roll-away free of charge, so 1 member of our party ended up sleeping on this for five nights. I would not recommend staying here, if they cannot even uphold there own reservation ,and accommodate us only with a roll-away bed, then this just shows how good their customer service really is.

  • Stayed: March 2010
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3  Thank drw2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2010

I initially chose the Ilikai Hotel for its historical significance, having seen it on Hawaii 5-0 as a youngster. Upon arrival, we were met with friendly, cheerful service from both the valet service and again at the check-in desk. The room itself was awesome, much more spacious than some others I have booked in Waikiki. The balcony offered incredible views of the mountains and the strip in Waikiki, though in retrospect, I should have taken the ocean view. Even with the very minor remodeling going on at the ground floor, the Ilikai offers a look at what a luxury hotel should look like. The Ilikai wears its age well. All of my future visits will be booked at the Ilikai. Thanks for a great hotel experience.

  • Stayed: March 2010, traveled on business
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1  Thank JPotter57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2010

Arrived the day of the Chilean tsunami warning. Found hotel well staffed despite government warning residents to stay home. How is that for dedication! Front desk always accommodating and extended our check out a few hours due to late flight departure. Housekeeping filled our every needs. Location is excellent for going east into Waikiki and west to Ala Moana, or stroll to the beach. The Bus stop is just outside property front. I travel to Oahu four times a year and this was my first at the Ilikai. Baby Boomer from Seattle

  • Stayed: February 2010, traveled with family
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2  Thank BabyBoomer56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2010

As my wife said it takes time to find a good hairdresser, once found you tend to follow them as you know them and trust them to give you great service, confidence, and also care that you are happy with their service.
They give you peace of mind that you will be treated with respect. I have used the same mechanic for years for the same reasons.
When traveling, we always want our vacations to be great and memorable whether it's just for a break or for a special occasion.
So when we came across Mr. Terry Dowsett the General Manager of the Aqua resort at the Park Shore Hotel, and now at the Ilikai Hotel, we have decided to follow Mr. Dowsett and Ms Leonor Wong as they and all his teams from our own personnel experience to give you great peace of mind that your vacation at the Ilikai Hotel will be an experience to remember for a long time for good reasons.
We have found that all the staff including porters, front desk pool attendants, concierge, housekeeping,, activities manager and security, are all very friendly and informative and attuned to
insuring that our needs were being met.
We have stayed on 18 occasions in Honolulu at various hotels over the years. However, since we have met Mr. Dowsett, due to his excellent professional service which is reflected in all his team members, we now only travel and stay at the Aqua resort where he is located as we know that we will receive great service and have a great vacation.
Since April 2009 my wife and I have been back to Honolulu 5 times and staying for at least 1 month at a time. It is a place where my wife and I just love traveling to, and this year 2010 my wife, and I have spoken to Mr. Dowsett to arrange for an apartment at the Ilikai for a 3 month stay.
Besides the fact that we know we will receive good service at the Ilikai Hotel, it is also located in a great position with great views , of the ocean and the Mountains, and is very close to the Lagoon, which is great for couples and family's as well as the beach, yacht club, Marina, transport, Hire Cars, Museum, cafe's, restaurants, and near the Ala Mona Shopping center where you can pick up The Bus to go anywhere on the Island, and a short walk to the main Waikiki area.
Besides these nearby amenities, in the Ilikai itself has a day spa, hair salon, convenient store, clothing store, business center and mail service, as well as a soon to open a coffee shop. The whole Hotel is wheelchair friendly as well as the pool area where they have a life chair for disable people.

We highly recommend the Ilikai Hotel as a great place to stay where under the Management of the Aqua Resorts Mr. Terry Dowsett, Leonor Wong and all the Team, we know from personnel experience you will have a great vacation.

Mahalo
Pauline & Jim Outridge
Australia

  • Stayed: January 2010, traveled as a couple
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4  Thank hawaiianspeedracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2010

The people were so warm and welcoming. The accommodations were nothing less than perfect, the food was the best we've ever had. Altogether, the most memorable trip of our lives. Well worth the money!

Stayed: July 2007, traveled as a couple
Thank Teri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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