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“Very Disappointed”

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Ilikai Hotel & Luxury Suites
Ranked #25 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed January 5, 2010

We had 11 in our party. 2 parties checked in at sametime. They gave us a room on third floor facing the marina but our confirmation indicated oceanview. Then they moved us to 22nd floor Oceanview. The other party had to move 2 times before they got their right room. The units had kitchen and half of the things missing. Housekeeping was the only best service we received. The swimming pool is not the best - too deep for young ones and no hot tub. The continential breakfast was ok - same thing everyone day - kind of boring for 10 days

  • Stayed: December 2009, traveled with family
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1  Thank sprasadBurnaby_Bc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerHonolulu, Manager at Ilikai Hotel & Luxury Suites, responded to this reviewResponded April 4, 2010

Your comments are appreciated and glad you and your party were able to move to satisfactory oceanview rooms. We apologize the continental breakfast didn't offer the variety you preferred after 10 day stay and was pleased to hear that you rated our housekeeping service highly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,781 - 1,787 of 2,134 reviews

Reviewed January 3, 2010

My spouse and I stayed at the Ilikai for 3 nights just before Christmas. This was booked through Expedia, and the total rate, including taxes and fees was less than $300 Cdn. For that, we got an ocean view room on the 25th floor at a busy holiday period.

The room itself was simple, but certainly adequate. The building dates from the 60’s, but in general seemed well maintained. When it was built, the ocean view would have been exceptional, but much of the view is now cut off by the towers of the Hilton next door. Every room at the Ilikai enjoys an ample balcony, and in our case, the height was enough to give us a mild case of vertigo. It’s a long way down.

The bed was very comfortable, and the air conditioner work well. The housekeeping was good, although the top of the armoire contained a business card, some change and a lot of dust. Included in the rate is a continental breakfast. This consists of a bagel or danish, yoghurt or cereal, and a basic fruit selection. While nothing fancy, the lines were not long, and it got us started at least. It may not measure up to an Embassy Suites, but it was also less crowded, and given what we were paying, we were not complaining.

The location is actually pretty good. As it is on the edge of Waikiki, access by car to and from the airport was a snap. We had no problem walking to places further along. We ate one night at a restaurant in the Hilton, and another at a thai restaurant, called Keo’s close by. This was very good, and fairly reasonably priced. The only difficulty with the location was that a decent cup of coffee was a fair distance away. By the way, we paid $1 more at the Starbucks located in the Hilton complex, as compared to the one in Outrigger not far away.

As far as negatives are concerned, we paid $18 per day for parking, which is valet only. On the plus side, the valets had the car out in no time at all. I understand it may be cheaper to park at the adjacent marina, but we didn’t investigate. Also, it is a bit of a ghost town down on the ground floor, but hopefully someone will use some of the empty space to put in a Starbucks, or maybe Tim Horton’s. Finally, the pool area is small, but with the ocean right there, we didn’t use it at all. It does have the advantage of being an actual swimming pool, with reserved times for fitness swimming in the morning.

If you are going to be going to Waikiki, don’t mind a location outside of the centre, and want value, the Ilikai has a lot to offer.

  • Stayed: December 2009, traveled as a couple
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Thank Hazley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2010

My wife and I stayed in the Ilikai Appartments and found their cleanliness and location ideal. Away from Waikiki they are quieter and still only 10 minutes walk to Wakiki and 5 minutes to Ala Moana Shopping Centre. Car parking in the public parking area near the lagoon and yatch harbour is cheap and convenient. The adjacent lagoon was more preferable to the crowded Waikiki for swimming , relaxing and sun bathing. Buy a $1-99 float from the ABC shop and you are in Heaven!!

  • Stayed: November 2009, traveled as a couple
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Thank William R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2009

If you don't mind fabulous walks along the gorgeous beach to get to downtown Waikiki the attractively priced Ilikai Hotel & Suites is for you! The hotel's public rooms and outdoor spaces were beautifully decorated for Christmas. Breakfast and Dinner Buffets were available. The building is VERY CLEAN. The studio condo apartments are a great size for two however up to 2 additional people may be accommodated on the fold out couch.
Sadly owners appear to be letting their recently renovated suits deteriorate. Wall paper is coming away from walls and around the kitchen island. We noticed this problem when we stayed here last March 2009 but nothing has been done to correct the problem. Another issue is drawer space. There really isn't any. It/s ok you make do however more though needs to be given to clothes storage within the condo. The electronic safe remains in the closet taking up valuable storage space even though it has been disabled for guests renting the accommodation.
We hope owners move quickly to correct the small issues before they become major reasons visitors begin ignoring the Ilikai.

  • Stayed: December 2009, traveled with friends
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Thank brodie52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2009

Ilikai is a very good hotel, it has this feel and look of glamorous 1950's. Large and clean rooms and great location are the advantages very few can compare to. Service was laid back in true Aloha manner.

  • Stayed: November 2008, traveled with family
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2  Thank InterMMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2009

This was our first trip to Hawaii. It way my wife and I with our 2 daughters (age 6 and 2). I had not idea which was the best area to stay when I booked, but found a great deal on the Ilikay that we could not resist. We stayed in the Oceanview room with Full Kitchen. This room was huge. It was perfect for us and gave ample of room for the kids to play around. The view was just awsesome overlooking the lagoon and the ocean. The kitchen was very helpful in cutting down costs as we were able to alternate cooking lunches and dinners with going out to restaurants or mall food courts. This hotel we found was very centrally located. It was just off the main busy strip (10 min walk). It had everything you need close by (2 ABC store's 1min walk and McDonald's accross the street) It was a 5-7 min walk to the beach (by the time you got through the hotel and down the ramp and walk around the lagoon). If you walk down the street 10-15 min you can easily get to the Ala Moana beach park, which is great for kids as its a calm water beach. This hotel was also less than 10 min walk to the biggest shopping mall in the area (Ala Moana shopping center?) which had a huge food court.
The free breakfast was decent and good excuse to get us out of the room earlier to start the day.
All in all a great hotel if you only need limited services. If you are high maintenance then you may want to look at full service 5 star hotel. This was great for what we needed and would definitely recommend.

  • Stayed: October 2009, traveled with family
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2  Thank Jammer999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2009

This review is for a condo in the Ilikai, not the hotel. We stayed in unit 1802 and the website we used had photos of the unit, which is nicely updated and beautiful. We had an excellent view of the harbor and city lights along the shore, not toward Waikiki but the other direction. Our unit and lanai were very private - no one could really see in, which is not true of most of the units. We were a 7 minute walk from Ala Moana, we were able to find street parking every night (but we were resourceful and careful), we were a 10 minute walk along the beach to the center of Waikiki. The sliding doors of the unit open wide and there is a nice wide lanai so the unit feels very open. We enjoyed watching the sun set every night, and watching the outrigger canoes and sailboats. If you are a swimmer, there is a lagoon with a lifeguard at the tip of the adjacent park and the area is sheltered and perfect for fitness/lap swims. The unit itself is nicely appointed, although there is virtually no storage for clothes so although we are typically very neat it looked like a small clothing factory exploded during our stay as there is only one drawer, in the nightstand, and a small closet with limited space. But the kitchen was nice (granite and stainless) and the bathroom was nice (granite and instant hot water). Everything seemed very clean. One night it rained so we got a bottle of wine and (we are really not people who do this ever, much less when we travel) a California Pizza Kitchen frozen pizza from the ABC store across the street and stayed in and watched a movie on the big flat screen TV - and we actually had a very nice evening. We thought the unit was a great value, and that the critiques of the building were overblown. I was expecting it to be run down from the reviews, but the building was quite nice. There are water features at the entry, and nice big open well-appointed lobby (not 5 star luxurious, but very very nice) and the carpet in all the hallways looked brand new. The building looked well-maintained which I did not expect. I highly recommend the Ilikai, especially if you get the right unit. I would not waste time looking for another place to stay (and I am research-crazy when I travel) if I were to return. I do not, however, recommend the restaurant on the top floor for happy hour. Really really bad attitude, plus view of the nearby highrises, not the sunset, from the bar area.

  • Stayed: December 2009, traveled as a couple
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3  Thank Mufkins8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ilikai Hotel & Luxury Suites

Address: 1777 Ala Moana Boulevard, Honolulu, Oahu, HI 96815-1603
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Honolulu
#16 Romantic Hotel in Honolulu
#26 Business Hotel in Honolulu
Price Range: $211 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ilikai Hotel & Luxury Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Ilikai Hotel & Luxury Suites is a classic oceanfront hotel situated on the Ala Wai Yacht Marina at the edge of Waikiki and just a short stroll to Ala Moana Shopping Center and 2 blocks to the Hawaii Convention Center. Internationally-recognized as the famous opening shot of Hawaii Five-O with Jack Lord as Steve McGarrett standing on the penthouse balcony overlooking Waikiki Beach, the hotel is truly a Waikiki landmark. Each guest room and suite features extra spacious accommodations with a large lanai offering fabulous views. The hotel walkway from the lobby leads to the Duke Kahanamoku Lagoon and beach. With our hospitality fee for all stays, Ilikai Hotel & Luxury Suites allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi throughout the hotel, DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, and Water in Lobby, You'll also enjoy the heated swimming pool, fitness room, coffee shop, rooftop restaurant and more. ... more   less 
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Also Known As:
Ilikai Hotel And Suites
Ilikai Hotel Hawaii
Ilikai Honolulu
Ilikai Hotel & Luxury Suites Hawaii/Honolulu

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