Our check in with Chad at the front desk was more than I could expect after dealing with horrible airline issues.
We were immediately identified as Gold members and given all the upgrades that come with the program. The executive lounge included full breakfast and two hours of evening hot pupus.
Rooms are clean and the view from the 28th floor was great.
Staff was top notch especially Chad who remembered names in our party and gave out handy tips during our week long stay.
The only reason I didn't give 5 stars was the service at the concierge office was undermanned and only dealt with one car rental company.
I recommend this hotel for anyone that doesn't mind to be a block off Waikiki.