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“Run away”

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Castle Waikiki Grand Hotel
Auckland, Auckland, New Zealand
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Run away”
1 of 5 bubbles Reviewed December 18, 2013

We chose this hotel off the web because it advertised that it was friendly to gay couples, and its location and pricing were within our budget. It's location is excellent, and all the advertising copy is impeccable. We arrived late (11 pm) after a long international flight, and there was a security guard attending the desk (actually, he wasn't attending the desk, and we had to wait a good 5-7 minutes for him to come back to the desk). We got our room code and arrived in a room that was not what we had booked (we'd book 'ocean view'; our room definitely was not), and was certainly disappointing. There was a very large pole in the middle of the room (see photo), which was at best inconvenient. I'm sure the room was very stylish in the early 1960s. The bed was squishy-soft (we both ended up with painful backs). The noise from the window air conditioners in nearby rooms was quite deafening. On reading the introductory material we received we discovered that the room would only be serviced every three days. We were there four, and never saw any kind of service, even to empty the rubbish bin (yes, just one). There was a TV (which remote did not function) and a refrigerator in the room. Bathroom was small but functional, as long as the shower drain was correctly aligned- otherwise the water accumulated and did not drain. And there were roaches, both small and large. We spoke with a manager about the roaches; he told us that the exterminator came monthly and was due in the next day or so. This is obviously not good enough. (Even in some remote Pacific island hotels I've stayed in at least they give you your own can of spray!) This hotel is well-situated a few metres from the beach, so it had the effect of making us go out and see the area. I also saw guests with animals, which was fine- I guess this is one of the places in Waikiki where you can stay with pets.
The Waikiki Grand was undergoing renovations during our stay, and I can only hope that they lift their game soon. The website, advertising and literature about the hotel are excellent and very deceptive. Don't consider this place unless you are very, very desperate.

Room Tip: Perhaps there are good rooms. We wouldn't know.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
6 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
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australia
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed November 29, 2013

Look when you go on holiday I know the idea is to just find a cheap place to sleep and immerse yourself in the local culture. This is the sort of hotel that not only wil ruin your holiday due to staff incompetence and general dirtiness of the hotel but will make you feel unsafe.
I booked to stay here and after arriving slightly early waited for a while in the lobby and saw homeless people walking in the lobby and yelling and staff members being incredibly unprofessional and incompetent.
There are plenty of nicer places on Waikiki and not even that much more expensive.
Do yourself a favour and stay somewhere else because you flew all the way to Hawaii to have FUN and relax.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank towner29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Honolulu hotels

Albuquerque, New Mexico
1 review
1 of 5 bubbles Reviewed November 24, 2013

The Hotel was dirty, the surrounding area was dirty, the service was horrible. Would not recommend to any one. The hotel is very noisy. The working staff are lazy. The accommodation's and the photo's they advertise are very, very deceiving.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manuel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, USA
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 30, 2013 credit card Amex Card Member Review

This was a great hotel for the money right next to the beach, centrally located. I would stay here when I go to honalulu. the rooms were clean, they have washer and dryers. they will give clean beach towels when you go to the beach

Stayed September 2013, traveled with friends
Helpful?
1 Thank smilenbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 26, 2013

Nothing about it was good. Under reconstruction was the least of their problems. POOR front desk staff that made many mistakes with reservations two months in a row. I should have known better. You get what you pay for. Cold water and noisy air conditioner. Towels were like sandpaper

Room Tip: Clse proximity to Hulu's was not worth it!
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philip686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Obihiro, Japan
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 24, 2013

I stayed only 2 nights before heading to another island. The hotel is located across the Honolulu Zoo and only few minutes walk to the beach. The room is equipped with kitchen and Free Wi-fi in the room was helpful, too. I especially liked the excellent view of Diamond Head and the ocean. Only negative point is there is no housekeeping service during the stay. Otherwise it's good for budget travellers and I'd like to come back for a couple of nights.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomoyogini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfort, Illinois
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed September 27, 2013

The hotel is located half a block off the beach and across the street from the zoo. Many restaurants are close by. There is a pretty fun gay bar, Hula's, located on the 2nd floor, and a good hamburger joint is accessible from the lobby. Staff were pleasant, but seemed a bit confused with allocating parking. Be warned - their website indicates on-site parking is available, however, it is limited, and they do sometimes run out of parking spots. In room WiFi was free and worked very well. The property is extremely run down. The room was dingy and dank. The carpet, curtains, and bed linens were old and stained. Bath linens were old and in poor condition. Bath toiletries were good. I would not stay there again unless I was convinced the property had been completely renovated. Note that maid service reportedly only happens every 3 days. We stayed for 3 days, and received no housekeeping services at all.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAhlo, General Manager at Castle Waikiki Grand Hotel, responded to this review, October 7, 2013
Aloha
Thank you very much for your comments. Our housekeeping services are scheduled for every fourth day and as a result of your three day stay did not receive any cleaning services during your vacation. I apologize if that was not mentioned to you upon check in. We the management company are disucssing needed upgrades with each owner and some may be willing to improve on needed areas in their unit and other at this time are not looking to invest monies needed for improvement. Overtime that will cause us to not participate with those units and look to represent the better units at the Waikiki Grand. I thank you for your understanding on your recent vacation here in Hawaii. Should you decide to return I ask that you give me a call to potentially insure a quality stay. We strive to offer quality services with our trained personel with service with ALOHA and some elbow grease when it comes to cleaning.
Again Mahalo Nui Loa. (Thank You Very Much).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Waikiki Grand Hotel

Property: Castle Waikiki Grand Hotel
Address: 134 Kapahulu Ave, Honolulu, Oahu, HI 96815-4014
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #19 of 45 Specialty Lodging in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Castle Waikiki Grand Hotel 2.5*
Number of rooms: 180
Official Description (provided by the hotel):
The Waikiki Grand is located one block from the sands of Waikiki Beach, across from the Honolulu Zoo and near the Waikiki Aquarium. Beach activities, art shows, cultural festivals, and music concerts in Queen Kapiolani Park are just steps away. Enjoy a meal at Teddy's Bigger Burgers or have a cocktail at Hula's Bar & Lei Stand. The hotel offers a selection of moderately-priced, non-smoking hotel rooms with ocean, Diamond Head, or Kapiolani Park views. ... more   less 
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Also Known As:
Castle Waikiki Grand Hotel Hawaii/Honolulu

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