We chose this hotel off the web because it advertised that it was friendly to gay couples, and its location and pricing were within our budget. It's location is excellent, and all the advertising copy is impeccable. We arrived late (11 pm) after a long international flight, and there was a security guard attending the desk (actually, he wasn't attending the desk, and we had to wait a good 5-7 minutes for him to come back to the desk). We got our room code and arrived in a room that was not what we had booked (we'd book 'ocean view'; our room definitely was not), and was certainly disappointing. There was a very large pole in the middle of the room (see photo), which was at best inconvenient. I'm sure the room was very stylish in the early 1960s. The bed was squishy-soft (we both ended up with painful backs). The noise from the window air conditioners in nearby rooms was quite deafening. On reading the introductory material we received we discovered that the room would only be serviced every three days. We were there four, and never saw any kind of service, even to empty the rubbish bin (yes, just one). There was a TV (which remote did not function) and a refrigerator in the room. Bathroom was small but functional, as long as the shower drain was correctly aligned- otherwise the water accumulated and did not drain. And there were roaches, both small and large. We spoke with a manager about the roaches; he told us that the exterminator came monthly and was due in the next day or so. This is obviously not good enough. (Even in some remote Pacific island hotels I've stayed in at least they give you your own can of spray!) This hotel is well-situated a few metres from the beach, so it had the effect of making us go out and see the area. I also saw guests with animals, which was fine- I guess this is one of the places in Waikiki where you can stay with pets.
The Waikiki Grand was undergoing renovations during our stay, and I can only hope that they lift their game soon. The website, advertising and literature about the hotel are excellent and very deceptive. Don't consider this place unless you are very, very desperate.
- Official Description (provided by the hotel):
- The Waikiki Grand is located one block from the sands of Waikiki Beach, across from the Honolulu Zoo and near the Waikiki Aquarium. Beach activities, art shows, cultural festivals, and music concerts in Queen Kapiolani Park are just steps away. Enjoy a meal at Teddy's Bigger Burgers or have a cocktail at Hula's Bar & Lei Stand. The hotel offers a selection of moderately-priced, non-smoking hotel rooms with ocean, Diamond Head, or Kapiolani Park views. ... more less
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- Also Known As:
- Castle Waikiki Grand Hotel Hawaii/Honolulu