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Reviewed 4 weeks ago via mobile

First time stay at the Modern was very pleasant. Past trips into Oahu, mainly stayed on the Kalakaua strip but this location by the marina was still convenient and nice stroll to the beaches at Waikiki or Ala Moana and plentiful of restaurants.
Check-in process was pleasant and quick. Room was located on the 12th floor with a Cityview which meant you were staring at the next high rise buildings. When you exit the elevators to your room floor, be prepare for dark hallways which doesn’t help you locate your room number. But after a few times, the darkness becomes part of your experience.
The pools (main & the adult only) were great and the poolside restaurant served up very nice lunch menu selections with attentive staff.
Reason not a 5-star rating (along with other reviewers) is the noise factor from the Club when they are open. Even on the 12th floor, the booming bass sounds into the night (3am) was difficult to sleep through and to be ignored. If there is any future renovations to the property, start with sound proofing the rooms even the higher floors.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank TedLeu5663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan R, Guest Experience at The Modern Honolulu, responded to this reviewResponded 3 weeks ago

Aloha Ted L. Thank you for taking the time to share your review. We're pleased you enjoyed your experience at the Sunrise and Sunset pools along with the fresh and local food at THE GROVE. We appreciate your feedback as we are always looking to improve the guest experience. You may have noticed that a transformation is underway at THE MODERN HONOLULU. One of the many upgrades we are implementing is soundproofing rooms so that guests may continue to make merry at our nightclub ADDICTION without disturbing other guests' sweet dreams. Hoping to have the opportunity to welcome you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The only thing that stopped me from giving The Modern a 5-star rating is the fact that the have a nightclub on the first floor (not the ground floor) that is open on Thursdays, Fridays, and Saturdays from 9pm until 3am. We were in a room on the third floor and the music was booming through from two floors below. I do not exaggerate. Our room was literally shaking. I had seen previous reviews about this issue but thought that by now, the management would have addressed this issue. However, this was not the case. I called the front desk and complained about the issue. I asked to have the manager contact me the following day and the clerk asked what time. I asked if the manager would be in at 8am. He said yes and I said that would be fine. By 8:30 the next day, I still had not heard from anyone. So I called the front desk back and the clerk said he would get someone to call me ASAP. Within 10 minutes I got a call back and everything was made right after that. They apologized profusely and got us a room ready on the 15th floor by noon after telling us it would be 4:00pm before the room was ready due to having to wait for people to check out. Big plus! Once we got our new room, the next six nights were wonderful. Nice, clean hotel and amenities. Good service too. Well worth the stay.This being said, the reason for 4 stars instead of 5 is this:

1. This should never happened in the first place. Previous guest complaints should have been heeded and immediate steps taken to correct the nightclub noise issue, i.e. soundproofing, do not schedule rooms for people on nights the nightclub is open, let people know about this issue beforehand and see if they are willing to put up with it (very doubtful).

2. It is a hassle to pack everything back up and move to a new room.

3. Manager did not respond as promised. I am sure most guests like us spend plenty of money to come here and the hotel they stay at is probably one of the most important things to guests. Respond promptly please!

Date of stay: April 2019
Trip type: Traveled as a couple
Thank TwoLoves87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan R, Guest Experience at The Modern Honolulu, responded to this reviewResponded 3 weeks ago

Aloha. We appreciate you taking the time to share your valuable review. We're pleased you enjoyed our sleek and stylish spaces along with personalized service. Your feedback is a valuable tool for us as we are always looking to improve the guest experience. However, we're glad you enjoyed your trip to paradise and that we were able to provide you with new accommodations. You may have noticed that a transformation is underway at THE MODERN HONOLULU. One of the many upgrades we are implementing is soundproofing rooms so that guests may continue to make merry at our nightclub ADDICTION without disturbing other guests' sweet dreams. We hope to welcome you back and exceed your expectations. Mahalo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019

This hotel is clean, located in a very good location and has wonderfully large conference venues with friendly staff but:

1. The building is very old and crumbling even the modern big screen flat screen TV sets are not able to save the extremely noisy a/c systems that prevent quality sleep.

2. The bed mattresses are old and very consumed. I passed many nights feeling the springs on my lower back and got up with pain.

3. Restaurants menus are not adequate and they cannot respond even small tweaks requests by the customers. And as a matter of fact some of the waiters were very rude.

They said that they were going to remake the whole building. I they really should.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank Utku67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan R, Guest Experience at The Modern Honolulu, responded to this reviewResponded 4 weeks ago

Aloha Utku67. Thank you for taking the time to share a review. While we're pleased you enjoyed our personalized service and marina-front location, we're disappointed to hear that your experience was anything other than five stars. As you have already noted, a transformation is underway at THE MODERN HONOLULU to enhance the guest experience. One of the many upgrades we are implementing includes room renovations. We appreciate your feedback and have shared it with our team so we can continue to improve. We hope to welcome you back in the future and exceed your expectations. Mahalo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2019

My husband and I stayed in this beautiful hotel in December of 2015 and have not forgotten our lovely stay. The hotel is clean with plenty of amenities (a spa, lounge, pools, and even a gym). It was in a great location- close enough to walk everywhere but far enough that it was not over-crowded. It was a ride away from Waikiki but there are plenty of buses if you are looking to be in that touristy location. We were able to walk a few blocks to get to that marina to take a dinner cruise, and were able to walk to a ton of restaurants and shops! We would absolutely book this place again the next time we travel. The restaurant attached is expensive and serves mainly sushi and other seafood. My husband is not a fan of that type of cuisine so unfortunately we did not eat here but we heard rave reviews. They have a Masterchef there.

P.s. My husband always got hungry late at night and we were able to order room service. (Even on New Years Eve). They always arrived quick with a nice hot meal.

General tip about Hawaii- get the Go Oahu card (look it up online) to book plenty of excursions for a fraction of the cost. Many of the pick-up locations for each tour departed from a hotel within walking distance of The Modern Honolulu. In addition to discounts on tours, we were able to use it for food discounts as well.

Room tip: The rooms facing the view are beautiful of course.
Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank TinaPastina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan R, Guest Experience at The Modern Honolulu, responded to this reviewResponded April 12, 2019

Aloha TinaPastina. Thank you for taking the time to share your valuable review. A stay at THE MODERN HONOLULU is a truly unforgettable experience. We're so glad you enjoyed our cosmopolitan atmosphere and all the nearby local activities. We are currently undergoing a transformation to enhance the guest experience. Hoping to welcome you back soon to experience these new changes! Mahalo.

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Reviewed April 6, 2019 via mobile

We stayed here as the couple we came with got a free trip as part of a promotional deal. The beds are only 18 inches off the floor and on a pedestal that is larger then the mattress so your in for some bruised shins. The mattress is very hard and lumpy. Never got a good nights sleep on it. The bathroom has 2 plantation shutters so privacy is limited. No ice machines, but you can call for a small bucket to be delivered. Location is away from downtown which is nice, but the price seemed to be the same as downtown. Property is ok, it’s mostly a timeshare prop and long due for an overhaul.

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank woodpecker58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan R, Guest Experience at The Modern Honolulu, responded to this reviewResponded April 8, 2019

Aloha. Thank you for sharing your valuable review. While we're pleased you enjoyed our marina-front location, we're disappointed your experience was anything other than five stars. As you may have noticed, THE MODERN HONOLULU is undergoing a transformation which includes room renovations. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Mahalo.

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